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July 2024 by Mike Gray
Had a wonderful experience shopping here today. The cashier was extremely helpful, friendly, polite and always smiling. I tried calling the store to talk to a manager and wanting to share this experience from such a wonderful worker BUT after calling five times and never getting an answer I gave up.
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July 2024 by Joe Maestre
The store environment was very clean and relaxing to shop in.
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July 2024 by Luke Scalone
It's a Target, although maybe a bit cleaner than most.
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June 2024 by Ann K
Target Corporation has the best return policy of all retail stores. We purchased a printer that was horrible (paper jammed & photos had ink blobs on them) and we were able to return it without a hassle and buy a different brand that we are very happy with. Thank you Target for having great customer service and having a no-hassle return policy!
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June 2024 by Wallace Paprocki
Easy, quick, and accurate.
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May 2024 by Tony A.
Customer personnel at the return counter are not helpful nor customer friendly.
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April 2024 by Angie Kreske
My return was fast and easy! The associates were very pleasant and helpful.
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April 2024 by Max D.
The way this New Lenox Target operates is way below the standards I've come to know from experience with other locations. I used to buy a lot of my grocery dry goods and and household items here. I got tired of how much Target's jacked up the prices this past year, so I buy virtually everything at Meijer down the street. Stopped here today to buy their Almond milk, only because it has better taste than other brands. Shelf tag says $2.49 per carton. Every time I go to self checkout, it scans at a higher price. So today when I told Rob who was on duty there that I had four cartons and they'd all ring up wrong, I asked if he'd fix the price. He looks at his handheld unit and says "the price is $2.59". I told him I'm aware that's what the system says, otherwise it would have scanned at the advertised price. Then his mouth opens and stupid words come out: "I don't know if you're in a bad mood today or what, but I said the price is $2.59. I told him every other person working this area has always corrected the price. He says "You need to talk to the store manager, who just walked away." Rob has now lifted himself to jackass status. Can this kid be any more ignorant? I asked him what his name is and I said I will be calling corporate guest relations. That motivated Rob to log into the register, select the option on screen to "correct price/wrong sign price". Perhaps no one ever gave him a connect the dots coloring book as a child, but if that option exists in the Target system, that tells you the process is indeed to give the customer the item price that is posted on their sign. Too bad his first instinct was to push the customer into paying a higher price. This store has other problems, there's often just one cashier in the evening, so everyone ends up in the self-checkouts. Today I noticed there is a sign that says "10 items or less". So if you buy more than ten, you get to stand in line with people waiting for the one cashier. The above was also a problem at Christmas. One cashier with self-checkouts either all closed or long lines. Target has had revenue issues and they plan on offering a cheap "Dealworthy" product line to draw more customers. Fix the real problems, folks. 1) Stop offering groceries at prices ridiculously higher than full-service grocery store and 2) Get rid of rude and lazy staff member Rob. Another thing to watch out for with Target is how much higher their store prices are than their online prices. They will match them, but you have to go to Customer Service and stand in that line. Today online a pack of batteries was $6. Store price, close to $10. If you want customer loyalty, price your items fairly. Target's corporate number to call and file complaints is: 612-66-3400.
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March 2024 by Pivot Conferences
Absolutely great service! Thanks to Rob! New Lenox has the best customer service of any Target stores, in my opinion.
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February 2024 by Brian B.
Very short staffed-long lines and poorly managed store. This has to be one of the worst targets in the nation. The only time I dare enter this Target is when the family makes me brave the hostile environment and buy some over priced crap from a store who couldn't care any less about their customers. They are constantly out of many items making selection very poor. If you order in store delivery or have a return be prepared to wait in line or an extremely long time. If you accidentally buy anything Pokémon-know that you cannot return it. I am done with Target after today!!!
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February 2024 by Vallerie Wonders
What a great experience we’ve had here, numerous times, because of Rob. He helped us the past few times in customer service and really just makes a difference. It makes us come back and WANT to shop here. He really cares about his customers in a genuine way and appreciates their experience that they have while there. With the option to shop online, or elsewhere and everything else, he makes you want to go out of your way and choose to come here. Thanks Rob! You are awesome!
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January 2024 by Joe Ingram
Hello, I am a resident of new Lenox il. I went to the new Lenox target on Friday night 1-19-24 and had an amazing experience while checking out. The cashier Dawn was extremely personable and friendly and had a smile on her face the whole time. Her being so personable made my shopping experience one that I won’t forget.
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January 2024 by Addison E
To the guy and girl working Sunday night… how rude! throwing my drinks down and only giving me two straws and when i ask for another you throw 5 more at me.. because I ordered Starbucks close to your closing time. Unbelievable!!!
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January 2024 by Kendall Lardi
So my aunt let me and my cousin get starbucks and the workers were unbelievably rude! One worker threw straws at us and made our drinks wrong twice… Not ordering again!
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January 2024 by firefighterdon1981
Super friendly and understanding staff that willing to help and always has what i'm looking for
