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January 2024 by jbikes4fun
Two cars left just as I pulled up and I was the only vehicle in the shop with two workers. My car was service was $90 for a full synthetic oil change. Little did I know, they didn’t check any fluids other than the oil change. The next day was a nasty snow day and I didn’t realize I didn’t have any windshield washer fluid left in the reservoir. Other oil change places that I have been to have checked my windshield washer fluid and told me I was low and filled it. They also didn’t check the air pressure on my tires. One week later the check tire pressure light came on and I had low pressure in 2 tires. My cabin filters were left unchecked. After I shared those two things with a friend of mine, he checked the cabin filter and it was very dirty. He changed the filter for me and now I can do it myself. There was no “ultra care” for $90 on my visit in January 2024.
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August 2023 by Janice B
I had gone to this place a few times in the past. I was in need of an oil change and I couldn’t remember exactly how much it was until later on so I called and they told me that it would be $49.99 plus tax, of course. So the next morning I get up and I go there, they change the oil and come to the register and tell me that it’s $64 and some change. Speaking with the one who claimed to be the manager, who was very rude, saying things like maybe if you came here a year or two ago it was that price. I mean the audacity I had him contact his boss who did not talk to me at all. He hangs up to tell me that his boss is in agreement with the price that he stated to me. So I paid for it. I came home went through some papers found a receipt from my last oil change, and it was indeed $52. This was a bad experience for me. The waiting room was extremely hot no air running at all, rude staff..so from now on, I will take my business to Jiffy Lube or Pep Boys. Just disgraceful. Normally I would change it myself but I’m having issues with my left hand so I’m not able to at this point.
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June 2023 by Ruben Castillo
Not a clean pace to take your car for an oil change .They change the oil on my truck and left the fender with oil stains and it is pricey for a none brand name oil.
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June 2023 by Tina P
They did not service my *** correctly o. A oil change had it leaking all over my driveway. When I called to speak to manager named *** he swore at me and acted very unprofessional
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May 2023 by Lori Upchurch
This place has gone downhill since my last visit. The entrance to the customer waiting area is an accident waiting to happen. The price has increased significantly used to be right around 60 now more like 90. Would recommend management clean up the entrance to the waiting area before an elderly person or a kid slips or steps on something and is injured. Maybe empty the trash in the waiting area for a 90 oil change I would expect much better
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May 2023 by Rachelle Noble
Do not take your vehicles to Ultra Lube Oil in New Lenox unless you want to make costly repairs down the line. The owner is disrespectful. I understand he wants to take pride in his shop, but he claimed a nationwide reputable car shop that employees trained/certified technicians and stands behind their work, knows less than the kids that work at that oil change place. Told me that i should have brought my vehicle back to them to make a $100 repair to my oil pan instead of the oil pan replacement that was recommended due to failure of the oil pan. Oil pan failure was due to using an oversized plug according to the nationwide reputable vehicle repair shop. Chose to gaslight me instead of listen and come up with a reasonable agreement. Would have given zero stars if possibleService: Oil change
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May 2023 by Dylan Alexander
The owner Jimmy put transmission fluid in my car instead of oil… also found a white powder left on my dash, not sure what it was. Very unprofessional, holes in the walls, cigarettes burning non stop. Do not come here
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April 2023 by Angela Gia
It is fast but a bit pricey as compared to competitors, about 20 to 30 dollars more than a Jiffy Lube. Courteous customer service. The keys were left under the seat in my car after oil change. It's an autostart system so took a long time to find them once I got home. Would recommend if you need it done fast and can't go to jiffy lube.
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March 2023 by Alma Campo-Wagner
Sketchy day after oil change car shows message that it's down 1 quart. Put a quart in light goes off. Go into the place too be reimbursed for a quart of oil I had to put in a day after oil change. Manager would not reimburse me the 12 $ quart on a 115 $ oil change. You just lost a loyal customer of 10 yrs bye bye ?Service: Oil change
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February 2023 by patsyp61 prevendar
Very disappointed took my car there last week and the oil has been leaking out. Had to take it to another place the plug was bad. Unreal cost me another 85 dollars and I am on Socisl Security so this really hurt. Cannot believe they can’t do a proper oil change.Service: Oil change
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February 2023 by Brian Ziarko
This place is consistently not there at opening. They average at the minimum a half an hour late. Today I waited for an hour before giving up. I've also had a loose oil filter which resulted in oil all over the underside of my car and garage floor after getting a service there. I keep trying to give them another chance hoping they redeem themselves, but I've lost all hope. I'll be taking my business to a more PROFESSIONAL place.
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January 2023 by beau thomas
Staff is friendly and fast. Needed an oil change done quickly after work, and they got me in and out fast.
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December 2022 by Lindsay Toomey
Attempted to come here on a Saturday morning at 8AM, but 8:45 no one ever showed up. You need to update your hours or make sure your employees are on time for work.
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December 2022 by Tom S
Real quick and reasonably priced. The guys are cool but yet professional.. Thumbs Up!
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November 2022 by Ben Pierson
Avoid this place at all costs. Noticed an oil patch in my driveway thankfully, going here could’ve cost me an engine. They didn’t tighten the oil filter, I was down 2 quarts by the time I noticed. Stay away.Service: Oil change
