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March 2024 by Hunter Lash
Garbage service, even worse logistics. Manager had an ugly attitude and what seemed to be absolutely no customer service experience.
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February 2024 by Zeppinout
Mailed a parcel "priority mail" to Denver....its been sitting somewhere in Chicago for three weeks. DO NOT use USPS for anything other than letters. Inept system
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January 2024 by Nicole Davila
Went in during passport walk-in hours. Kristi helped me with applying for passports for my kids and was wonderful! Then she helped me with sending in mine and my husbands passports. She was truly so kind and fantastic.
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October 2023 by GG Donzi
This is the absolute best post office that I have ever been to. Always friendly, professional, and helpful. Other post offices should take a lesson.
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October 2023 by Giselle Aguilera
Looking for help! I have a mail carrier Sarah who just doesn’t deliver my mail when she feels like it. She put packages at my door angled so I can’t open my front door. I have a 30x30 landing the pkgs can be place anywhere on there. Every other carrier does exactly that. They aways place it on the ground away from my door. This USPS carrier is jamming my door. My screen door broke because because I couldn’t open the door to get the package. Which endangers my family in case of an emergency. I have a disabled family member. This is scary! I spoke to her and asked her PLEASE not do that because in case of emergency I need to get out safely. She told me if I didn’t like to call and complain like I did before. So obviously holding on to a past issue. I spoke to the Mgr. Valerie at the USPS office. She then called me later and told me the mail carrier stated I threatened her and wrote a statement. Which Never Happened. Now I have to pick up my package at the post office. I have to be inconvenienced because of her incompetence. I spoke to Jessica Easton in Consumer’s affairs. I was told they would investigate it. She said she spoke to the Mgr. Valerie that said. “It’s her word against mine”. Although I’ve made several complaints about mail not being delivered and whats happening with my packages. They assured me they would work with me. They did nothing. So my complaint about my mail or packages didn’t matter. They closed my case With out my knowledge. No call back. I keep leaving messages. It’s ignored. 2 years ago the same mail carrier wasn’t delivering my mail or packages. I would get notifications by email that I would have something coming that day. After calling She would tell the Mgr. that she delivered it. I caught her on camera PASSING MY HOME without delivery it. They caught her lying and then the problem was solved. Until recently my problems started all over again. I thought it was just me she had the problem with. Come to find out my neighbors have the same issue and have made several complaints about the same issue. I just want to say my other regular mail carriers are so nice. One actually stop to apologize to me. He said I rarely see you and when I do you and your husband are so nice. Any other employment agency human resource would fix issue or not tolerate this kind of behavior in a work environment. If anyone has any advice on how I can resolve this. It would be greatly appreciated. If anyone from USPS can read this complaint New Lenox Post office is the worst at helping customers.
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October 2023 by Vicki Gasca
Ms. Marsha was wonderful! Very kind, efficient, and fast. Thank you for your friendly service.
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August 2023 by Tommy YT
The people delivering the mail here are terrible except the short older gentlemen, I love that guy because he's friendly and actually does his job. Now all of sudden I haven't seen that guy in a while, now these lazy bums wont put the mail in the mail box because my car is a foot off my driveway in the street apparently “blocking” the mail box. Im so sorry you have to get out of your truck for two seconds. Very lazy people who fail to do their job simply because my driveway is not large enough.
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May 2023 by ODAon BF4
Don't even bother trying to call. The phone system is horrible. Oh the first thing they do is push covid tests and you can't call the post office directly. It goes to a 800 number
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March 2023 by PG Bassin
Post Office held my customer's package hostage, due to them mistakenly rounding "up" a measurement, when the DMM (Domestic Mail Manual) clearly states to round "off" measurements on non-rectangular packages (a cylinder in this case)I told the clerk (Laura) exactly where in the manual this information is located and she responded,"I've been doing this for 20 years, I don't need you to tell me what you think the manual says"I then asked for the postmaster and pointed out in the manual where this information was, they then proceeded to tell me that there was not enough postage paid for the weight (clearly realizing that they were in the wrong on the dimensions matter and now needed another issue to lean on) and that it needed "7lbs of postage to be paid"The shipping label itself stated "7lbs postage paid"After pointing this out, the postmaster went back and discussed this with her clerk, at which point they went BACK to the measurement argument (obviously after finding out that they were, again, wrong) telling me that my package fell outside of the accepted measurements.This is simply untrue as we mail out hundreds of these packages every month and they are the same dimensions every time. I even had one order that was packaged exactly the same way and measured it out and finally they are now releasing the package to my customer, almost a week after the promised delivery date.I was not offered a refund for my priority mail package, and was hung up on after the issue was resolved.If you can help it, I'd steer wide and clear of this Post Office.
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February 2023 by Jim W
Complete Joke… useless employees..15 plus people in line.. and it’s break time… they both go in back for 15 minutes stay away if u can
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December 2022 by Kristina Verduyn
The best experience I’ve ever had with a post office. Went in to get my passport and Tina was absolutely wonderful! Loved her personality and was great to work with!
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December 2022 by Magdalena Lupa
The older lady at the post office is horrific. She told me to use Joliet post office since I live in Joliet. I do however live in New Lenox school district and this post office is much closer to us. I thought that we are able to use any post office because it is a federal establishment. So far, my second attempt at using this post office they have not mailed 4 of my 9 packages. There is no tracking available. They won't tell me why they didn't send my packages or where they are.
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December 2022 by greg dziubek
I dont understand how you close your facility 30 minutes before the posted service hours. USPS living up to being the worst mailing service provider.
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November 2022 by Jay J
I get email notifications as to what packages and regular mail are supposed to be delivered. We have not received ONE single piece of mail.
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June 2022 by LM Birk
Greg and Valerie are the WORST. I have had to deal with Valerie over a mailbox being knocked down repeatedly, she was less than helpful, and less than friendly. Her employees shared with me that they’ve filed several complaints against her as she is even worse as a boss. This morning I called to ask a simple question regarding two checks that were missing from my mail delivery. Greg, with an ignorant, rude, chip on his shoulder tone to his voice tells me “It says clearly on the informed delivery emails…” I know what it says. All the other mail listed was delivered, but not the two checks. New Lenox has a problem with mail being stolen, so being concerned was warranted. His tone was not. Greg and Valerie are miserable human beings who need to find new jobs.
