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February 2024 by Nitesh Moradia
Tom responded immediately and provided me with a great quote based on the picture I sent. I messaged him Thursday night and he responded with availability the next morning, though that did not work for me so he came the following morning and on time. He also gave me a heads up on when he will be arriving the morning of the appointment.After arriving he inspected the garage and pointed out some things that I may want to keep an eye on over the next year or so. He then began replacing both springs and explaining everything and more. He finished the job in a very timely manner and also lubricated all the appropriate areas. Garage is working like new and quieter than before.Highly recommend Tom and 5 Star Garage Door Inc because of their responsiveness, honesty, quality work and positive attitude !!Thanks, Tom!!
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January 2024 by Gene Weisskopf
Garage door spring snapped. Tom was there within 3 hrs and had it running an hour later. Highly recommend.
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December 2023 by Josh Ding
Exceptional services and Tom (the owner) REALLY knows what he is doing.Called late Thursday night as my garage was making some rly weird noise (and loud). Tom answered through text and got my quote and scheduled the appointment within 10 minutes.Tom shows up on Saturday on-time, diagnost the problem immediately, and gave me a run down of what's going on and presented me with a few options. Got my approval and Tom went to work and have repair + maintance completed within an hour. He proceed to give me a VERY DETAILED run down of what he did while giving me a few tips and tricks that are very informative and useful for homeowners.A truely 10/10 experience.
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November 2023 by S James
Called Tom Tuesday, arrived Wednesday morning, fixed mechanical issue with garage door in a couple of hours and works great!!Even gave us a tip on why our remote door opener wasnt functioning properly and now it opens with just one press!Very knowledgebale and efficient.Thank you very much
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October 2023 by Jamie Prisco
Garage door would occasionally get stuck as it raised. It also seemed excessively loud, which made me think something was...off. I contacted another company-- he essentially sprayed some lubricate and claimed it was better. He must have opened and closed the door 50 times during the hour plus duration that he spent working on it and each time he would look to me for approval, claiming it was getting better. It wasn't.A few days later, I still had my reservations about the door, so I looked up and called Tom at 5-Star. He was awesome, came out the next day and IMMEDIATELY knew what was wrong after opening and closing the door once. He set about actually adjusting the hardware, not just spraying lube and he was done up within 15 mins.My only regret was not making 5-Star my first call, it would have saved me the money I spent on the other company. Highly recommend.
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October 2023 by Alan
Tomer came to my residence 2 hours after I called him. He diagnosed and replaced my coil springs and lubricated my garage door. He is fantastic.
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September 2023 by ARTHUR Z
The absolute best in the industry. One of the nicest people i have ever met. Thank you for the great work!!!
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August 2023 by Lisa M
Called because garage door was not opening all the way, quick response - came within an hour. Replaced the opener, explained all options. Job was done well and everything cleanedup. Showed how to set up remote opener in vehicle and explained app on phone.
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July 2023 by O’Briens
Unbelievable service.Called this morning for a shredded cable.Tom came within the hour.He repaired both doors, showing me the issue and recommending repair.No upselling or pressure.Just did the job perfectly.Highly recommend and will use them in the future.Thanks Tom!
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July 2023 by Scott Reid
I had an issue with my garage door keypad opener. When I spoke to Tom at 5 Star Garage Door, he was able to assist me over the phone free of charge as the issue was something I was able to address myself. Great customer service!!
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June 2023 by dave l.
The spring broke on our garage door and when we called the install company, their next availability was in a week. Looked up other options and called 5 Star. Tom came by, gave an estimate and did the work that same day. He also changed out an old garage keypad. Super responsive and easy to work with!
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May 2023 by Arthur L.
Fantastic customer service - answered the phone on Memorial Day and came out the next day. It was implied he would come out if it was an emergency on the holiday, but I made it clear that it was not. Good to know I have a place to call if we ever do have a garage emergency. Showed up right on time, and returned within the window given. Great communication throughout.Anyway, he came out and saw we had a large, heavy custom 9-ft door. The busted spring was not standard/stocked size. He measured and came back 3 hours later with a custom cut spring and got it installed quickly. I was given pricing ahead of the spring being ordered and given the all-in price.I'm new-ish to the burbs and still getting used to zip code sticker shock, but I felt like the value was good. Was worried I'd be hit with an estimate that would hurt summer plans but that was not the case at all. Very good experience overall.
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May 2023 by Amir Bannai
"If you're looking for a reliable and professional garage door company, look no further than 5 star garage Door inc . Their team provided exceptional service from start to finish and helped me choose the perfect garage door for my home. I couldn't be happier with the end result
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April 2023 by Sue B.
Tom was very responsive. Our condos garage door stopped working on a Sunday night. We contacted 5 Star Garage Door based on all the good reviews. Tom returned our call first thing Monday morning and was onsite within a couple hours. He identified the problem and quoted us the cost. The price was very reasonable for 2 custom springs. Tom had our garage door fixed by the afternoon and everyone in the building was happy.
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February 2023 by Kris S.
Was it cheap? No. Were they responsive? Yes. Did they come on time? Yes. Did they fix the problem? Yes. There ya go.
