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February 2024 by Katie M.
One of the worst experiences I have had with any business. I was persuaded to trade in my phone to get a new one. I was told my old one was paid off. I did the transaction and found when I got my bill that they had added the insurance without my permission. I had to spend an hour getting it removed and getting credit it for it. When I called to complain the store said, oh that guy doesn't work here anymore. Basically told me that was too bad.
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February 2024 by Vilard Alexan
Great job very good service
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February 2024 by Brian Guitron
From the moment my wife and I came in we were greeted and helped out right away. We came in with the intent to open new phone lines and home internet. We are now happy AT&T customers. With the help of Alfredo we were able to get additional savings on top of the promotions they had going on. The process was smooth and efficient. We were on a time crunch because I had to be at work by a certain time and with Arturo covering everything from A-Z and we able to be in and out in less than an hour compared to other visits with other companies that make take more than an hour. Thank you so much for your help.Will be coming back! Great service!5/5Tuesday February 13th 2024
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February 2024 by Marlene Santos
Arturo was great to my husband and I! We had been looking for an internet/phone line that worked best for us and he made it possible. He was very kind to explain in detail what the promotions consisted of and did everything he could so that we could get a good deal.
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January 2024 by Dave C.
Stopped in for an urgent needed with my phone and Jorge was great!! Very helpful in fixing my issue!! Thanks!!!
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January 2024 by Solongo Namjil
I upgraded my phone here and was surprised to see additional fees for insurance and Next Up - fee etc on the following bill, which I did not want to purchase! I wish they asked me before signing me on into different services!
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November 2023 by Robin Lacey
Very helpful regarding a technical problem
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November 2023 by Dan Kivel
Carlos was informative and very helpful. He walked us through a new upgrade and made it easy for us. He was professional throughout and still very personable.
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November 2023 by Rich Adelman
Very patient. Talked slowly, explained customer choices.Financing options were explained. And, we found a solution that works for our family.
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October 2023 by JOJI GEORGE
AT&T store in Niles, IL provided me an excellent customer service, in October 2023. The customer service rep, Mr. Carlos was wonderful, made himself available to clear all my doubts and to guide me through the process of switching to a new device. The entire team in that store was really helpful, all youngsters, energetic and knowledgeable about the technology.Really appreciates their help and recommend this store everyone.JOJI P GEORGE RANNI
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October 2023 by Sabrina Gates
Carlos was great! He went above and beyond to assist, was super friendly and very informative. One of the best experiences I’ve had at AT&T.
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October 2023 by Orlando Mendoza
My wife and I are returning customers and we are upgrading from an iPhone 14 max to a 15 max. Ez process and friendly staff as always thanks Carlos.
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October 2023 by Jesse Diaz
I came to the store there was Carlos that help me ,he is a very helpful person I wish you had more people like him, I want to thank him .
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October 2023 by Lizet Diaz
Carlos “ the guapo man” was a very helpful solving my questions and solving the problems that I have with my new phone, I’m very please with his services
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September 2023 by Anita Mandell
Zack does a great job. I come back to this store because of his service - smart and super customer service! Helpful and freindly even under busy pressure!
