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January 2024 by Maria Trejo
Excellent Service! The Manager Nathaniel was super attentive and always seems to have a solution for any problems I may encounter with my car! Love the atmosphere and customer service! Thank you again Nathaniel!
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December 2023 by sipe abante
AutoZone was my go to store for parts for decades, not anymore. To the Black female employee that attended to my needs, Customers don't cater to you, its the other way around. Next time, Don't order the customer to go with you and make them carry the car battery by themselves from the back room. That is a lawsuit waiting to happen. Corporate will love you for this, I guarantee it. We passed by 2 empty push carts on the way to the back, you didn't even bother grabbing one. I see you got your nails done. If you didn't want to chip your nails, you could have asked the male employees for help with the battery instead of asking the customer. For the employees witnessing what was happening & had that surprised look. Anyone of you could have stepped up and change the situation but decided not to do the right thing. Anyway, I really hope you improve on your customer service.
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December 2023 by Eugen “Driver USA”
Agnes thank yuo. Exselent service goo helper.
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December 2023 by prathamesh nachane
The front desk old white guy is racist. Won't lend a tool even though I see a box of tools in front of me.Poor service. I will not come to AutoZone
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December 2023 by Orion Brown
Went for the engine light free check but somebody took off with it.
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December 2023 by Erin Budris
Chris was very helpful in selecting and installing a headlight bulb for my vehicle.
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September 2023 by Marla Moss
I must say I had great service! I needed windshield wipers. They looked up the size I needed, found them on the rack and installed them on my car. Unfortunately, they’re not allowed tips. They deserve every penny!
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September 2023 by Billy Curran
Chris Rojas the store manager is very professional , knowledgeable, and helpful. His great leadership shows with the appearance of the store and all of his staff.
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August 2023 by Elizabeth Ure
I don’t usually write reviews but this store had terrible customer service. Highly recommend going to another Autozone if there’s a different one close to you. The employee I worked with was incredibly rude and dismissive.I went to another Autozone in Mt. Prospect after visiting the one in Niles and had a lovely experience. Don’t waste your time here when there’s people who will respect you and your time somewhere else.
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July 2023 by Dr. Samuel Alexander
Great parts store and excellent service. The technicians are helpful in their advice and service. The manager of this store provides great service!
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July 2023 by Valeria Rico
This store has the worst customer service. My husband and I went there for a battery check and the guy that works there was very rude and had us waiting out there for a long time. Then he sends a lady out there that wasn’t able to help us. She was very nice but unfortunately wasn’t able to help. If he’s the manger there he shouldn’t have that position. He does not care about customer service. He’s very rude and does not help.
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July 2023 by Shabana Bawani
Very bad customer service. Came in to ask for a scratch remover for the car and the guy at the front just said aisle 3. And didn’t specify where or what it was. And we had to figure it out ourselves. Will not be coming back. Do your job better
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July 2023 by Kara Keller
I just bought a headlight, and the manager changed it for me—even in the rain. I was greeted by both employees; I wandered down an aisle and one of them asked if I needed help. He didn’t let me waste any time, and I appreciate that. Thanks for great customer service; I’m glad I went to your store tonight.
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May 2023 by Ricardo Martinez
They need to there job and ask the customer if they saw it online, I end up pulling my own order, so much for online ordering. ?
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May 2023 by Rita Gorgees
This location has such a great customer service, every time I was in need for help they never hesitate, helping me fixing my car issues… the manager Jarvis was such a great help thank you so much .