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June 2023 by Florin P.
Very unprofessional and no respect for the customer Personal Banker name: Yvonne sawa Cortes. I will never go back there and I'm not recommending this branch. I'm a customer for more than 10 years and is impossible to describe how difficult was the experience. Yvonne sawa Cortes one suggestion be a good person !!!
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April 2023 by Phil S.
04/01/23 - The second stop on our April Fools Day Tour was Citi Bank in Dempster to freeze a joint account she has w/her brother that lives in the Philippines. This account was set up before he moved back to the Philippines for good when he retired. For him it simplified banking transactions so they opened they opened a joint account so she could help out with transactions that had to occur in the US. The visit here was more of a precaution incase any fraudulent activity occurs in the future
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March 2023 by Ming W.
the bankers in this branch not only ignore the long line of customers waiting, but also not knowing some basic foundation of bank running functions. they only focus their commission, if you did not agree the products, they can turn the face away! if you want to have a pleasant banking experience, save you a hassle by not enter into this branch! Citi as major commer bank, it should seriously consider close this one.
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February 2022 by LV R.
A bunch of Rude, Incompetent and Stuck-up TWATs. The minute we walked in...It's either we got profiled for not wearing a suit or maybe our color - Racist or Prejudice? The place was half empty, yet we didn't mind waiting for a 20 mins for a Rep, only to finally to tell us that they're closing in 5 minutes. WHAT?!?!? Damn wasted our time, not to mention fuel since this place is not close. Worst customer service ever. The only reason I have an account with this institution was a about loyalty - my Father used to work work these idiots. Now that he's gone, I guess my account can do the same and do my business someplace else where they actually care about their customers - Chase. See ya!
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January 2021 by Ramsen Jundi
Love the staff Great Customer service nd love the bank good tellers
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December 2019 by Lou G.
Walked in to open a new account new customer sat and waited no one greeted not a big deal but 25 min later I had to ask what was the wait. Not friendly at all got up and left if you are looking for a bank to deposit your hard earned money and not have a bank and it's employees looked like they are doing you a favor stay far away.
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April 2019 by McKenna K.
Shitty customer service. Don't waste your time here. Walked in at two- found two reps chatting away while three people waited for service. When I confronted Azeem about the lack of courteous mannerisms such as 1. letting the customers know that they would be with them shortly. 2. Telling the customers that it would be a 10 minute wait 3. How about a welcome to Citibank?! Acknowledging the customers who enter?! GET this! This Azeem along with Swemiel told me three times they would be with me shortly while not addressing any of the customers they had waiting! So when I told them about how it's wasn't professional to make customers wait while not greeting them- he told me I was only waiting 15 minutes. Psycho.
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September 2017 by Tea H.
Outstanding branch ! I was welcomed as soon as I walked in by smiles. Branch was clean and staff paid attention to me i am definitely bringing all my assets to this location!Sophisticated services and products that out do competitors & other locations in the area.