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January 2024 by Анна Левченко
The person from this bank refused to cash my check. without a reason!I was also very dissatisfied with my arrival and I do not recommend anyone to go to this bank.
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January 2024 by Matious dheyaa
Great service? I like it They are very nice
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November 2023 by emily chacko
I am doing it for my cousin Gigi Kandarappallil who doesn’t speak English well, we came to the Citi bank to resolve some issues. The banker Asad, Rafidi ( who works at the citi bank in Nile’s) took care of all issues which took almost more than 2 hours, he made all the phone calls to resolve the issues which too long time even after the business hours, he stayed late for almost 30 minutes to help us. He didn’t have to do that, but he did it, he was soooo wonderful and helpful and can’t thank him enough for his help . Now I feel like I should be a citi bank customer after seeing how he handled the situation.
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September 2023 by Gaurav A
Absolutely a mess when it comes to account management. Def going to close my account because of this branch
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May 2023 by M MWang
It is the Worst bank branch! The banker lack of basic knowledge of fund transfer and results customer fund lost! They were so arrogant and ignore your inquiry even if you were there!
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February 2023 by Asma Emma Soulaihi
If I could give it less than 1 ⭐️ I would do soVery, very poor customer serviceNo greeting; you have to wait forever and some people because they know the employees there, they could go first. You don’t feel you live in AmericaDefinitely, that was my first and last visit. I don’t recommend it to my enemy
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February 2023 by Kevish Shah
Service is very bad its disappointed. I try to reached out the city bank located in Niles 60714. They transfered my call to customer service center 4 times and they gave me the branch number again so i west my time 1 hr
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April 2022 by ENVER GÜNER
i waited more than 30 min. Its so crowded why they not opening earlier. me and 8 person waiting for someone take care for us:(
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March 2022 by Shrikant Choubey
Unprofessional staff mess my account I was go for name change
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February 2022 by LV R.
A bunch of Rude, Incompetent and Stuck-up TWATs. The minute we walked in...It's either we got profiled for not wearing a suit or maybe our color - Racist or Prejudice? The place was half empty, yet we didn't mind waiting for a 20 mins for a Rep, only to finally to tell us that they're closing in 5 minutes. WHAT?!?!? Damn wasted our time, not to mention fuel since this place is not close. Worst customer service ever. The only reason I have an account with this institution was a about loyalty - my Father used to work work these idiots. Now that he's gone, I guess my account can do the same and do my business someplace else where they actually care about their customers - Chase. See ya!
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January 2022 by D M
Been coming here since I was in high school. Staff is super friendly. Helped me straighten out my accounts really fast
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August 2021 by Kiran Patel
I don't know why people write 1 star reviews, I deal with this branch since 2016 employees on counter and management are very nice and friendly always respectful as far as I have concerns they are doing great job..my message to public is ignore 1 and 2 star reviews. Those people always unhappy with everywhere they go..I also deal with 69 west Washington branch in downtown Chicago. Very nice people. I just came from Dempster branch. Talk to Elizabeth she explained me all my questions with very respectfully.
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July 2021 by asia abutaleb
Great service?
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June 2021 by shady7210
The branch manager is very difficult to deal with. Unprofessional and disrespectful in every aspect. Been with the bank for over 30 years and this one is special!
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March 2021 by M
Do not bank with Citi. They discriminate. Don’t give any of these big banks your business. Boycott them!