-
November 2023 by Number1Czech
Nicest people working here. I love the lady with the tats, she has such a nice and kind demeanor and always smile. Good food, great prices, best customer service.
-
November 2023 by Ricky P.
i went to this costco 2 days before thanksgiving to get my fresh turkey for out thanksgiving dinner & they are out of them ! seriously costco, you need to get your shit together & then i went back the day before thanksgiving to get my pecan pie & for some reason, the pie was very runny like water was in it. so i will be returning that today. this costco is always a hit or miss when finding something.
-
October 2023 by Rahil N.
Staff treat it's customers in real bad behavior and unhelpful I would rather go elsewhere but not specifically to Niles store
-
October 2023 by Elena T.
I am a single mom, one kid. i no longer pay for the Costco membership. I opt to buy online a few items, and pay the surcharge.Howvwer i was dismayed to see my online order canceled twice. I contacted customer sx to find out a notatiopn next to my name stating, no membership renewal- no orders!!!!how is this for DISCRIMINATION????? ii said to the customer servive person...what? you offer the option to pay a surcharge if you are not a member? so this ladies and gentelman is someone having an ax to grind w/a single mom wanting to buy toilet paper and naby wipes. what pathetic service, had to go around and use a different name to get what i needed. why does cpstco allow these practices?????
-
September 2023 by Shary E.
Great choices, great prices and I am a supporter of the way they treat their employees. Keep up the good work!!
-
July 2023 by Marie F.
After being nagged by a friend & shopping with family, I decided to join the club. This is my local Costco & after having gone more times than I care to admit, it's time for a review. Returns? Expect a line. But if you know, you know - Costco has a stellar return policy. Other lines? They look worse than they actually are. (To clarify, I don't shop on weekends.)I've seen the age old question, "Does a single person need a Costco membership?" Yes, yes you do. I HATE running out of anything. Even for toiletries & cleaning supplies, you can expect to save quite a bit - just prepare to play Tetris with storing some of the items. They have delicious frozen items - burgers, veggies, shrimp, etc. I'll also buy my coffee here. Other items such as gummy vitamins, windshield wipers, Pyrex food storage - it's all here. The value of a membership cannot be understated. I've stopped buying burgers out because their options are amazing. Bread / bagels / buns? Split the bag in half & shove the rest in the freezer. I have also ordered a noise cancelling headset online & was able to get a price adjustment easily. Oh & snacks... do not forget the snacks. The icing on the cake is self-check out & grabbing a slice of pizza on the way out. Do yourself a favor & shop here. They'll even let you return the membership if you're unsatisfied.
-
June 2023 by Nguyen T.
I am a Costco membership from 2009. I am always happy when shopping at Costco. Not about supplying but customer service. This is the first time in 15 years , I had that bad experience at Costco. Blanca R. Was so rude . After shopping at fresh farm. I took my older sister here to buy something for her. I don't want my sister spend money, so I hold my card to ready to pay.(it not bother anyone ) Blanca- the cashier talk to me so rude , staring at me- it is unacceptable. Then when they pour out the sauce from rotisserie chicken all over my stuffs, I didn't blame them. But they didn't say sorry for that. The attitude is terrible. I am always sympathetic and easy to everyone but it not the reason to look me down. My sister cried in the car, my car still smell bad from chicken sauce. It is the worst experience at Costco. I hope someone can ask Blanca to change her attitude. When she was tired , she can stay home. But when working , she need to be professional and respect people. Thanks.
-
February 2023 by Ushna A.
Jessica in the pharmacy ( oriental young lady) is absolutely rude and abnoxious , I asked her a few questions about a medication I was picking up and she behaved so rude as though she did not want to answer my question and gave me a cold stare.
-
January 2023 by Helene S.
January 2023 we went early just after opening. Had to park by the Target wall. As we got to crossing over at the endcof the aisle toward the store, a big SUV stopped for me. A small white pick up behind it didnt like that so he laid on his horn and sped around the stopped SUV. Had I (disabled & slow) taken a few steps further, I wouldnt be here writing this.
-
December 2022 by Bella P.
I've been a member since 2009 -executive membership- The cashier & 2 managers told my boyfriend he couldn't buy groceries because our membership expired November. Today is Dec 2nd he offered to renew it at the register but they wouldn't renew it They asked him to go to customer service The manager quickly took the cart away ... the cakes the meat & everything else he got for our Saturday night dinner. These managers are PREJUDICE against Hispanics ....... I will NEVER EVER SHOP HERE AGAIN!!! BAD BAD BAD TERRIBLE customer service!!!
-
October 2022 by Karen N.
We have been Costco members for years and have shopped at many Costcos. This by far was the worst. The layout of the store is so cramped. The aisles are so small it is difficult to maneuver a cart along with other shoppers. The store definitely needs more space. In the frozen section the aisles were lined with pallets of water. It is extremely congested. This was on a Saturday late afternoon, but it clearly could not accomodate the merchandise and customers. We actually walked out without purchasing anything due to the experience.
-
September 2022 by Sixia S.
Wow. Just wow. The staff member Bushra who worked at the customer service totally wowed me today. Not in a good way though. Today's the last day before my Costco membership expires. I wasn't planning to renew it right away since my household didn't really need big amount of anything in the near future. I came in with Costco rewards certificate to redeem. It was $140 on the certificate. Bushra handled it and handed me $20 in cash telling me that she renewed my membership. She did not ask me if I wanted to renew my membership today at all. I told her I wasn't intending to do it today. She then asked me, seemed annoyed, "then what day?" And she tried to explain to me by saying "if I didn't renew it, I couldn't process the certificate." I got a sense that this process was a done deal on her side. And she explained again by showing me "on the rewards certificate, it states that the certificate's not redeemable in cash." Like she did me a big favor. Really?! Not sure how I would appreciate that favor by this odd level of customer service. I'm just stunned here with an "automatically" renewed membership not knowing when I would shop in Costco next time again.
-
September 2022 by Nina H.
I've been a Costco member since 2007 and I really enjoy my membership benefits. For those not in the know, Costco Wholesale is a retail store that sells goods and grocery in bulk. Some sites like this one have a discounted gas station. Our basic staples on our every 2-3 month visits consist of Toilet Paper, Towel Paper, Dishwasher Tabs etc, etc. The list can be limitless and you'll begin to understand why within minutes of walking in the confines. We've also scored great deals here on electronics, purchasing our recent OLED LG TV a few months back. My only issue with Costco is their Travel section on their website. Don't get me wrong, they have great vacation deals but since they are a 3rd party travel site, trying to get through to a travel rep with questions is almost impossible. Current 2022 Gold Star membership is $60.00/annually and Executive membership is $120.00.
-
August 2022 by Natashka A.
We went to buy a TV . Kyle was an amazing help !!!!! He explained and gave all recommendations about the purchase, using app ""Goshare" for convenient and faster delivery from the store to our home.. Thank you for your service!!!!!!
-
July 2022 by S B.
So, I love Costco everywhere, but this location is the best and Maria in customer service is a rockstar! She was super helpful & had an amazing attitude! Costco is always a good deal but the people make the experience! Maria rocks!