FedEx Ground
Hours:
5959 W Howard St, Niles IL 60714 Hours
About FedEx Ground
FedEx Ground receives mixed reviews regarding its service. Many customers report great people and great service at locations like Arlington Heights Road, with deliveries reliably placed on the porch. Positive experiences highlight professional, helpful, and efficient staff, especially for in-person package pickups, where employees are described as friendly and professional. However, significant criticisms exist. Some report terrible service, including drivers not attempting delivery, no door tags or phone calls, and packages being marked undeliverable. The phone customer service is frequently called horrible, with inconsistent information. The pickup process at unmarked security buildings can also be confusing without proper signs. There are instances where packages, including valuable ones, are at risk of being lost or returned if not picked up promptly.
Most Recent Reviews
January 2026
Thank you so much for all your deliveries on the Arlington Heights Road location. Great people and great service. We get multiple shipping packages and guys put on porch right by door. MANY THANKS!
January 2023
The very highest praise possible for deliveryman Richard (5959 Howard, Niles office) for his professional, helpful, efficient and very kind delivery of a large box today. I am 70 with a terrible spine and he literally ran up 3 flights of stairs to leave it right at my door. Give that man a raise!! THANK YOU, Richard!
July 2025
Please close your company it’s the worst company oin the world
More Comments(164)
Nearest FedEx Stores
- Niles, Illinois