FedEx Ground

Hours: FedEx Ground receives mixed reviews regarding its service. Many customers report great people and great service at locations like Arlington Heights Road, with deliveries reliably placed on the porch. Positive experiences highlight professional, helpful, and efficient staff, especially for in-person package pickups, where employees are described as friendly and professional. However, significant criticisms exist. Some report terrible service, including drivers not attempting delivery, no door tags or phone calls, and packages being marked undeliverable. The phone customer service is frequently called horrible, with inconsistent information. The pickup process at unmarked security buildings can also be confusing without proper signs. There are instances where packages, including valuable ones, are at risk of being lost or returned if not picked up promptly.

1. Niles, Illinois