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August 2025 by S S
Niles FedEx completely disregards on file instructions and VERY VISIBLE BUILDING SIGNAGE. I'm pretty sure they take great satisfaction in looking at a sign that says 'please use buzzer and deliver packages inside' and doing neither of those things. I've had this location launch packages over my side gate rather than just ringing a buzzer. It makes no sense. I complain just about every time and nothing EVER gets better. There are a few online retailers I purchase from that only ship via FedEx and it is so disappointing.
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July 2025 by Nazar Romanyshyn
Please close your company it’s the worst company oin the world
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June 2025 by Luis Conde
Seriously….I am LITERALLY at MY DOORSTEP! All week. Attempted to deliver my package. WHERE!?
Only see a picture of my package but no proof of my door or any sort…tried to have it held at a nearby location but it does not allow me because of “restrictions”? I have to call my “vendor” and have it sent somewhere else? Why? I had a very similar package delivered from USPS..yes..USPS without any restrictions without any issues and for FedEx to say they will try again next day? This is ridiculous……
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June 2025 by Paris TV
Horrible horrible service!!! I was waiting in my lobby sine 11:30am till 6:30 pm !!! Only because they did not deliver my package yesterday and I was patiently waiting all day for the fedex truck and never came but they said “we couldn’t deliver “ but never showed up or left a noice that they couldn’t deliver my package I’m highly upset about this it’s an important package for my school ! And Andrew was my delivery driver !!! And the picture obviously was taken on the truck because how close it was taken
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May 2025 by Mike Rovone
If you have ever dealt with FedEx you would know any 5 star review is fake.
Let’s say you order something expensive online. The company gives you a FedEx tracking number. You take the day off work to coincide with the delivery date FedEx gave you. You wait around the package never shows up. You contact them. They tell you the package won’t be delivered for another 3 days. Obviously you don’t understand why they even gave you a specific date and time to expect package. They can’t tell you why they did that either. You tell them you will just go pick up the package yourself because you have already taken the day off work. They tell you the facility where your package is doesn’t allow you to go pick it up. So you, the person paying them has absolutely no say and no way of collecting your package from them. They really don’t allow you to collect your property from them. You just have to wait until the next specified delivery day and maybe it will show up. But there is really no way of knowing. Even with mobile phones, scanning technology, tracking numbers all of that, FedEx still can’t figure out how to get a package to you on time. I honestly don’t understand how a company could be so bad at their job.
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April 2025 by Lisa Ferreras
I want to file a complaint on your driver. This is not the first time this driver throws the package over the fence into my Yard.
I'm an elderly person and I have a foot amputated, It's hard for me to go down the steps to get those package. If you look at the picture that your drive took show the gate how he Try to open the gate instead of pulling The gate door towards him he is very dumb . Also, it only shows 1 package there are 2 the other one he threw it farther in the yard so you don't see it in the picture. It's not the first time and I will contact a supervisor .
FEDEX Could never.
Compete against UPS company. I've never had to complain about UPS Service when they deliver, they bring the package up to the door.. A rating of a one is too much for this company. It should have been a 0.
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April 2025 by Benjamin Ramos Anderson
One star is incredibly generous for the level of incompetence and laziness that this company exudes. Every time I order a package that requires a signature the driver leaves a note stating that no one is home to accept the delivery despite the fact that I am eagerly waiting for the package. Despite the fact that I leave my phone number on the door, on my online account profile, I have a doorbell, and am waiting patiently for my package. Every time it is the same! The driver makes no attempt to contact me and claims I am not home. Then I'm required to spend hours on the phone trying to track down my package and get it delivered. I have made complaints with station but nothing changes.
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March 2025 by Alyssa Fernandez
This place deserves zero stars! For the last 2 days I have been waiting for my package to be delivered. When I called the customer service line, they placed me on hold while they called the dispatch of this location. They literally said they haven't delivered it because its heavy. Like...what? I have help waiting for my package to come so we can carry it upstairs. Your job is just to deliver it! Sunday they claimed to attempt the delivery, but no door tag was left. Again today, Monday, they said it would be delivered at 8 PM, the drivers last stop. At 4 pm, they said they missed me. AGAIN, NO DOOR TAG ANS I WAS HOME. Took the last 2 days off of work to make sure i'm here to receive it. This place needs to be investigated and people need to be fired for not doing their jobs! HORRIBLE!
UPDATE: After 4 days of filing complaints and going back and fourth, they ultimately marked my package as damaged so they didn’t have to deliver it!!! No one from fedex called to let me know or anything like that. They closed the “case” they opened without a follow up or reason.
I posted on the BBB today as well. Great job FedEx Ground Niles employees!
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February 2025 by The Dark Knight
FedEx is one of the worst delivery services that I have ever deal with. especially Niles location 5959 W. Howard st IL
The first delivery: the driver missed the delivery window by 2 hours. trying to delivery package to the wrong address but calling me and asking me if I'm home. The FedEx tag was left at the wrong building. I took a day of from work so I could be home for the delivery. After waiting for an hour, over the delivery window I left the apartment building. After I realize what happened, I request to hold on my package (through the automated system and receive the confirmation from FedEx) in one of the fedex location for the next day so I can pic it up myself.
I was surprised that the next day the different driver was delivering the package to the wrong address again. After being informed by the person who lived in the apartment that he has the wrong building number he still left the FedEx tag on her mailbox and I received the email that I refuse to take the package from the driver. After contacting customer service, they did big favor to me as they said. They're gonna make the exception so I can pick up my packages ame day from the Niles locations
Wow!
If I could, I would give 0 stars
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February 2025 by Isaac Luna
I got a notification saying “delivery attempt was made, no one was home”. I’ve literally been sitting here waiting all morning for the package. No one knocked, buzzed or called as the instructions stated. I took time off work to sign for the package. Instead, FedEx couriers lied and took a pic of who knows what claiming they tried to deliver. They didn’t even leave a “delivery attempt was made” sticker. Worst courier service. This happens more times than not. Idiots.
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January 2025 by Chris S
Their drivers are completely useless. I got a door tag on the front door of my building saying the customer was unavailable, even though I was home all day. The package had my phone number listed, which they did not call. The door tag was left right next to the building intercom, which they did also not try to use. Thanks Juan!
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December 2024 by billy ramsden
I left a note on my door asking if they could please call when they arrive. They left a ticket saying they don after reviewing the camera footage the guy didn't even attempt to knock on the door.
According to the email his name is Fernando.
Now I'm stuck sitting here wasting another day waiting for this package that I need for Christmas.
How has there not been a class action lawsuit against this place. They do not deserve to be a business.
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December 2024 by Nancy Hartman
Without a doubt fedex is one of the worst delivery companies I have worked with. The 800 number is a call center with no information about what is happening at local distribution centers except for what is out into the computer. If employees don’t enter data good luck tracking packages They say they tried to deliver a package to me and that I am not home even when I am. No door tag was left, no notification given. When I asked for delivery to an alternate sight the package disappeared
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November 2024 by Tremond Vinson
I’ve been waiting a whole week for my package they keep saying it’s on the way but nothing ever changes but the delivery date this place is horrible
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October 2024 by Starry-Luna Rosa
Two weeks ago I ordered an expensive item and it was delivered to the wrong address and I’ve called customer service multiple times to get an answer with my order but they did absolutely nothing. Now I’ve wasted so much money on something that ended up in the wrong address.
