Metro by T-Mobile is highly praised for its excellent staff and great service. Customers frequently mention the helpfulness and politeness of employees, especially highlighting a staff member named Natalia, who provides knowledgeable assistance and makes the phone transfer process quick and smooth. Many reviews describe her as beautiful, helpful, and deserving of a promotion due to her remarkable personality and dedication. The store has a reputation for positive experiences, with customers appreciating the friendly atmosphere and efficient service. Visitors often mention purchasing new phones and getting good deals on phones and services, expressing satisfaction with their transactions. The staff's willingness to help with issues like removing junk files and transferring data makes this store stand out compared to other cellphone stores. Overall, the store is seen as a reliable place for purchasing phones and services, with employees who genuinely care about customer satisfaction. Many reviews conclude with recommendations to visit, emphasizing the excellent service and friendly environment that keeps customers returning.