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September 2025 by Melanie Lortie
The gentleman that checked me out, was kind and professional. The equipment was maintained well. I highly recommend this Uhaul location!
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August 2025 by Jazlynn Sangathit
Neko has the best customer service! Highly recommend
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June 2025 by Mr. Matarieh
Price is different from other location over charging
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June 2025 by Doug W
The staff was very friendly and knowledgeable. I was taken care of very quickly, and lost no time getting on the road.
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April 2025 by Rony Toss
Where do I start? I cancelled a storage reservation within 12hrs of booking. When cancelling I was told I be refunded.
Fast forward 12 days and 3 phone calls. U-Haul support said a check was issued in the mail and should arrive shortly. Check hasn’t come so I called the GM. He got really defensive saying that I was NOT charged and he doesn’t know about a check. Very rude interaction.
I’d stay far away from this place. Something sketchy is going on and the GM is behind it.
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January 2025 by Madalyn De Angelo
Anthony us the best worker ever! Great Customer Service! 👍
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November 2024 by Jerry Nelson
Great staff. Knowledgeable, thorough and quick. Was very busy but the clerk got us all processed fast and on our way. I rented a 4x9 trailer for a motorcycle. The trailer was great. I can't speak to any other rental equipment.
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November 2024 by Jim McNelis
I rent motorcycle trailers from this U-Haul location. It's quick, easy, and cheap! I'm usually able to get in and out quickly and the trailers are reliable -- have never had any issues with them
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November 2024 by Anton Kostov
Great location! Easy in and out. Fast service! Very good condition trailers and trucks.
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October 2024 by Seska Booom
Clean your equipment. The van I rented was filthy - it still had trash from the previous customer, and dirt all over the cargo area. Also please try to give clear, non-misleading information about the rental contract.
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September 2024 by Heather Allen
We had a great experience at this location - we had to rent four different times for various things over the past month during our move and they were great every time. They were pleasant and explained everything very well. Thank you!
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August 2024 by Eli P.
I feel disappointed. I rented a 10" truck and returned it within 24 hours of paying and they are charging me extra depending on the gas. They don't know how they deliver the trucks. I have a photo of the miles and gas as I received it and a photo of how I delivered it and they don't care. They still charge me because their paper says it's more gas and that I shouldn't use the app. And my email isn't updated. I couldn't log in. It's an abuse and bad service. Better visit the Morton Grove office there they will serve you better.
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April 2024 by Fabian
The male worker on the morning of 4/7 was extremely rude, difficult, unprofessional and unhelpful. I am beyond frustrated with my experience at this location. I've never had an issue at any UHaul location. When I arrived at 10:10 the worker was attending another client. In that time, he asked if we had a reservation which we did not but we checked online and confirmed that there were 10' box trucks available. He informed us he only had 20' and 25' trucks only available. I informed him I can see it online and he suggested if that was the case that I book online since he was still helping a customer which was fine. Making the reservation online was easy. However, once we had done so he would not help us get checked in at all. He told us the only way to retrieve our reservation which was scheduled for 10:15a was to do it on the app. We were having major difficulties with the app not recognizing my location. We tried even on 2 devices and both had the location issue to do the self checkout through the app. It was raining and cold as well and the lock boxes were outside. Needless to say we were soaked trying to get the app to work. We pleaded with the worker to help us inside and to please check us in to which he kept insisting he could help us. Another couple also arrived and was in the same predicament. He was also not helping them either. Eventually that couple left and went to Home Depot to rent a truck. At this time, we kept going back and forth with the worker pleading for him to help us since we were very late for our pickup of the furniture we were purchasing from a nearby local seller. He still would not assist us at all and kept claiming there was nothing he could do. In the end we had to call the corporate customer service help line. Eventually they were able to help us get through the check in process through an alternate way through our phone online web browser instead of the app. It took for an hour and a half to get the truck as a result of this. In the end, we even reached out to the General Manager to report this matter. We have yet to hear from the GM on this issue. At this point, I'm extremely disappointed with how we were treated by this location and I would like to be contacted by someone from corporate on this matter.
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April 2024 by J R
After paying for six years at $130 a month I spent almost $9000 and I came to get the rest of my stuff which was just a mattress and a box spring and they did not want to throw it out for me after I given them all this much money the least they could’ve done was just throw it out for me. I could’ve done it in the dumpster was too heavy, they will never get my business again !When I walk into the office, he’s smoking a baked plant and tell me what’s up that’s not the way you meet a customer when they walk in your door unprofessional drug attic!
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April 2024 by Rene De La Rosa
I got ripped off would not go here again they took all my money from my card never gave back my 100 bucks got charge 89 buck for a size 15 truck wen it was 29 this place sucks
