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July 2024 by Dillon Hogan
Excellent, solution-oriented service resolving a technical issue. Great job folks and especially shoutout to Kyle!
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July 2024 by af Ji
Daniel Ahmad he’s doing the great customer service he’s the best person in Verizon. Thank you.?
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May 2024 by Alan Shomana
Thank you so much Daniel you helped me and you did a very good job and you have good customer service thanks
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March 2024 by WMMANUEL ANGELS
To be noted to upper management-I walked into the store at approximately 7:20 PM, Three employees were in the back chatting, one of the employees was a female, who came up to me then explained to her the situation with my watch and phone. She proceeded to tell me you need to come in tomorrow it’s already 7:20 PM and we need at least a half hour! The poorest service I’ve ever received, I decided to go to a different store and was attended to with open arms, and this matter was resolved in 15 minutes, By all means, avoid this store evidently customer service is not on their mind. They prefer to stand around and not work, and take care of high-ranking officials Within the company-Lesson to be learned if you don’t have the passion to help someone, then you don’t have the passion to work for VERIZON!!!
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March 2024 by ReadingYou
I was told by Verizon Wireless Customer service that I can return my home 5G WiFi gateway to any store. The customer service rep in the store told me I couldn’t that my line was disconnected. I told him I have to March 07 as you can see in the screenshots I took. He looked at my account and said “see it’s deactivated”. This felt very much like he was calling me a liar in a crowded store. I told him I have had the home internet for almost a year. He went into my account and said he was looking for the order when I ordered the internet to see if he can return it and he wanted to know if I had the order number from when I first set up service. I could not believe this. He asked for the original year old order number after telling me returns can only be done in 30 days. He did not seem to know what I was talking about. Why work if you are not listening to the customer? I had already said I had the service for over a year he still wanted to get into my account and snoop around. More than likely he just wanted to sell me on a phone or plan upgrade I suspect. He said that they can only take back their equipment if it’s been within thirty days. It’s not a cell phone or an iPad. I want an explanation for why customer service would tell me one thing and the store employee would tell me another. I’m going through the loss of a loved one I just wanted to return this so I could go home and be with my family. I had to cancel service because I had an outage in my neighborhood and I couldn’t call 911 all four of my devices which are the Verizon 5G home internet and my Verizon IPhone 14 Pro Max, iPad Pro Max and Apple Watch Ultra weren’t working. I really didn’t appreciate this treatment. ? I never want to go to another Verizon store the people at the Customer service department are much friendlier when you call. I am going to call Verizon customer service and ask them to help me ship the 5G home internet back to them. I am going to switch providers for my other three lines now.
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February 2024 by Janina Szmurlo
Whoever reads this letter, I am Verizon customer for almost 20 years, I think it is the best company and it is special. I want to highlight some amazing employees named TK and Valaria who take care of me from A to Z . They have become close to my heart with how much they have helped me. Thank you so much TK, Valaria and the rest of the Verizon team at Niles. Superb JoB. Sincerely, Janina Sz ?
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February 2024 by Sandra Dee
Expensive
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February 2024 by Jim Zenner
Best service received from Verizon. Mo took care of me and was phenomenal and knowledgeable about his products. When I first came was frustrated with my new phone but MO made it seamless and made sure I was set up for everything. Will be definitely sending people his way . Thank you for everything MOJIM ZENNER NEVER NEVERED POSTED THE ABOVE. MO WAS HORRIBLE. I HAD TO YELL AND SCREAMED AT HIM WHEN I CAME BACK THURSDAY LATE AFTERNOON. I WILL GO TO CORPORATE ON THIS. POSTING BULL CRAP WITH MY NAME ON A POSTING IS A NO NO. TO BE CONTINUED.
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January 2024 by Patrick Feeney
Went to different stores no one can help me but thanks to Mo he took some time to fix it and was polite and real professional
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January 2024 by Sam Sciarretta
mo is excellent had a best experience with him
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January 2024 by Nathan Phenicie
Mo was great with helping me efficiently. He was so friendly and helped me with exactly what I needed in a short period of time.
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January 2024 by Alex Enkhbaatar
My family has been coming here for a long time and was happy with customer services. But lately due to what I’m guessing are recent hires, or maybe just people losing passion for their jobs, we have had unpleasant encounters. Manager Mo seemed like he was unwilling and unhappy to help. Using snarky comments like, “it’s simple math” when we asked how much monthly payment would be if we paid off a phone. Very unhappy with services lately.
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January 2024 by Jacquelina Foley-Klein
Nothing ever gets done. The product they produce are inferior. As a customer of 6 months, the service is so bad. In the past 2 months, I have contacted 9 employees of Verizon. A third of these tried to steer me away from using Verizon. Recap: both product and services are inferior and both employees and customers are unhappy. Do the math! JFK
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December 2023 by Dolce Vita
Mr. Sabistian is always provide full support and help. He is going extra mile to help his customers. He explained in detailed the promotion and advised me what will fit my needs. He is an assets to Verizon Team. I have been in customer service for the last 15 years, Sabistian is the best.Try to check him sooner for better deals.
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December 2023 by Нурбек Жанадилов
bad staff. selfish attitude
