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February 2024 by Carol Riggle
Thanks to Daniel in sales and Wilson in finance for a pleasant car buying experience. Everyone at the dealership was knowledgeable and friendly. I highly recommend calling Daniel if you are looking for a car.
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February 2024 by Chad Kuehnl
Jen Olsen (Volkswagen) did a phenomenal job in helping my wife and myself in purchasing a Jetta recently. We are happy to endorse her and hope you consider her when you are seeking out a new VW.
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February 2024 by Matthew Smith
Worked with Michael Elliot. He listened to my needs in a vehicle and was able to find me the perfect car. I greatly appreciated his quick and easy communication via phone and email. We were able to get a deal done very quickly.
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February 2024 by Chris Chambers
Worked directly with Kelsey (Sales), Nick (Manager) and Wilson (Finance). Could not have had a better experience. Long story short, deal fell through at another dealer, was on my way home and decided to view this vehicle. Kelsey was quick to allow us a test drive (near closing time) and gathered the necessary info to make the deal. Nick assisted with the deal as numbers started to be finalized. I had several questions during this time (purchasing from out of state) which Nick was patient to answer, even though we were past closing time at this point. Wilson finished the deal with a quick finance approval (at a better rate than I got on my own) and discussing the benefits of an extended warranty.All in all, a great experience on a quick sales transaction. Would definitely keep this dealership on my short list or reputable dealers I would buy from again. Even being from out of state, I would still have confidence to deal with them from afar and shop here again.
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February 2024 by Tammy Perry
Great service with Kelsey!! Thanks for everything!
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February 2024 by Raivat Singhania
I bought a car from out of state and it was a seamless and easy process. From getting an independent pre-purchase inspection, to going back and forth over email and text about payment and documents. Mike Elliot made it super easy and a very quick process! Highly recommend working with these guys, super professional and great communication throughout the process.
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February 2024 by Sean Searcy
I sold my vehicle to this dealership through an offer with Kelley Blue Book. I owed more than what the selling price was so I paid the difference to the dealership. It took over a month for the dealership to pay off the loan. The manager, Ramzey, that took care of the sale stopped taking my calls or returning any calls after I left voicemails. I only was made aware of the failure to pay when my bank called me about being two months behind on payments. I ended up paying the additional two months payments and late fee to avoid the credit hit.I finally got in contact with someone else at the dealership. They escalated the issue and the loan was paid off in under a week. Ramzey then finally got in touch with me after the issue was resolved and offered to reimburse me for the late fee I was charged by the bank. It has now been an additional two months since that promise was made and no payment ever came. The dealership also didn't pay the agreed upon amount to my bank. They only paid what was due after I made the additional payments. I am now trying to get my money back due to their poor handling of the entire transaction.I do not recommend dealing with this place if this is how a simple sale goes.
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February 2024 by Thomas Denham
Kelsey was extremely helpful and friendly and was able to help me get a car I wanted at a price I could afford
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January 2024 by Walter Haggins
I had a great experience with my salesperson Alexis! She had great energy and made the car purchase process enjoyable. I appreciate her patience with me and will be sending everyone I can her way!
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January 2024 by Idog TV
Alexandrea was super helpful throughout the whole process of buying my Mercedes. 10/10 service from the whole team!!! Super seamless and highly recommend
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January 2024 by Jennifer Skinner
My experience with Bloomington Normal Automall was seamless. Alex, my salesperson, was phenomenal. Her product knowledge and knack for anticipating needs is second to none. I am in the customer experience field and have pretty high standards - Alex blew them away! I would definitely recommend Alex and the Bloomington Normal to anyone in the market for a new vehicle.
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January 2024 by Rebecca Milligan
Fred is wonderful! Car was ready for us when we got here and he was extremely helpful! 2nd purchase from Fred. Highly recommend!
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January 2024 by Monique Beverly
I worked with Kelsey Phelps. She was very helpful and answered any questions within a reasonable time frame. I recommend her when coming to visit here. Great and positive attitude as well!!!!
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January 2024 by Michael Thomas
Michael Elliott in sales gave us a very good deal on our trade without the long hassle you usually expect with car deals.
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January 2024 by Rob Juice
I simply love this dealership. Justin and the Service department are Rock Stars !! They literally saved me money - Honesty goes a long way five stars 5?????
