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February 2024 by mc squared
They decided to use my car to train new techs, and a full 2 hours later I’m still sitting in the lobby…..after they estimated 45 min for the oil change. Had I known they were going to take their sweet time, I could have dropped the car off and ran errands. If you’re gonna train someone on a car, make sure the customer isn’t waiting. Won’t be back.Edit: My wife just reminded me that it was Carx on the other side of town that during an oil change on her diesel Jeep they accidentally drained her transmission fluid. They didn’t have it to replace it. It was a nightmare.
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January 2024 by 1973cableguy
Kyle helped me solve a tire issue caused by the Bloomington store. Even worked with me on price. Appreciate this store getting my new tires on and going out of their way to do so.
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December 2023 by Maria Rote
Honestly great customer service all around. They are reasonable about price. The guy at the front desk did amazing handling my manual car. I will be back and would recommend anyone to them.
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November 2023 by Chris Terven
Once again, what was a go-to place for me, for several of my automotive needs, has gone straight into the crapper. My tire pressure system said it needed maintenance, tried to schedule an appointment online twice, but never got a response. Finally called directly and got an appointment. They said two of my sensors needed to be replaced, it would take a couple hours, to which I said fine. It took 4hrs to replace two sensors - which isn't normal. I eventually overheard it was because the mechanic working on my car literally quit and walked off half-way through working on my vehicle because he found out he got a better offer from another company. They finished the job but the sensors weren't working. They said I needed to drive around a bit for them to calibrate. I drove around for 15min. Nothing changed. Went back, they tried to reset it again and said I needed to drive around again. At that point I had to leave for another appointment, so they said to bring it back if it still didn't work. It never worked again. I have since gone there 3 different times and the person needing to look at it (who knows how to run the calibration machine) was never available. So I started calling and still nothing - sometimes no answer, sometimes "He's not in". I'm having another company look at it next week. Needless to say, I won't be back to Car-X.
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September 2023 by Jack Pennoyer
I went in with concerns about my tire pressure, and Wyatt was the one who helped me at the front desk. They have some great people working at this location, and even just stopping by to ask for some light help felt like a great part of my day. Wyatt had a great personality and made light conversation with me that made me feel welcome. Definitely knowledgeable and discusses cars and related topics in a way that makes it approachable for people not involved in the industry. Will definitely be coming here again, thanks Wyatt and the guys working here on (8/30)!
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August 2023 by Jay Chiestder
Do not recommend $1000 later still same issue. Now trying to say it’s the fuel pump $471. Don’t let these ppl make your car worse then what it is or charge u for work u don’t even need done! Now I’m renting a car to take my family on a trip make it make sense y’all will be making this right!
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August 2023 by jonathan robbins
Kyle was quick to get me in and fix tire. Tech was very helpful and friendly as well.
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July 2023 by Sonya Baran
They told me I needed a new battery for my car or I would be stranded. I called their bluff and my car has no battery issues and its been 3 months. I don’t appreciate being preyed on like a fool because I’m a woman. I will not be back for a return visit.
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July 2023 by Mike Holtz
Made Appointment. Showed up was told its going to be another 45 minutes. Left and came Back. Had a Flat tire. Then was told they couldnt fix my Tire cause I tried to Put my Spare Tire on Myself. DUH When you have a Flat thats why they give you a Spare. So I just spent 1/2 the Day and I wanted to Talk to the Manager. Guess what He's reclined in his truck out Back Texting. He says Nope Cant fix your Tire. Liablity Reason. So Driving away with a flat tire from Car X and they wont Honor my Appointment or fix my Tire Is NOT Liability? Made it down the street Before I had to Stop . BUT Guess What another Tire Place Came and saved the Day. Took 15 minutes and 38 Dollars. Car X should Close . Lame.
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May 2023 by Ty Krill
Kyle Crammond accommodated us last minute for an emergency tire replacement. He was very kind about the whole situation and got us back on the road fast. Thanks so much Kyle!!Service: Tires
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May 2023 by Katie Roggensack
Kyle Crammond is a lifesaver! We got a flat tire on our road trip and he totally saved the day. He got us fixed up with new tires and got us back on the road! Thanks so much Kyle!Service: Tires
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May 2023 by M
Told me I had a nail in my tire and conveniently they were having a sale on tires. I did not have a nail in my tire.
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May 2023 by Sassy Skate Studios
Kyle Crammond saved our road trip! He was so helpful. We got a flat tire and Kyle was amazing. He got us new tires and was so speedy and efficient! He was so kind to help us right away and get us back on the road. We are so grateful for all his help!Service: Tires
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April 2023 by Sori Lim
They told me to change break pads which costs $600. I went to another auto and they said my break pads are perfectly okay.
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April 2023 by Devin Thompson
Brutal service. Promised me work being done on a certain day. Never touched my truck on this day and never called me. I asked why work wasn’t started or completed and they basically told me they weren’t going to bother due to not having a larger commitment from me to pay for other things that worked at the moment. Bizarre. Also don’t trust management as well .Service: Brake service & repair
