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April 2023 by Donald Brincken
Wonderful experience with Kelsey today, very professional.
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April 2023 by Chrissy Garren
Kelsey was very helpful during my trade in process, very knowledgeable and understanding. The team was great. I do recommend coming here if your looking to trade in or just get a car.
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March 2023 by John Strobl
Kelsey was excellent,knowledgeable and very easy to work with.I would recommend the buying experience with her!
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December 2022 by Tom Degler
Chris & Ramzey did an excellent job of making a customer very happy with his new Audi purchase.
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October 2022 by Jim J.
Terrible customer service. Went in for "express" oil change and tire rotation with appointment. After an hour wait I went to desk and was told "they didn't have any paper work yet showing it was done. After waiting another 15 minutes I asked another person and they said they would check. Came back that the tech had done another car before me and that now mine would be high priority. Second time something similar has happened. Suggest you go elsewhere if possible.
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June 2022 by Farguli J.
Audi A6, took it in for oil change and came back with a car that made crazy noise. Now I have to take it in to see how this happened? Cant trust these guys. save yourself and go elsewhere.
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December 2021 by Lisa H.
I'm extremely disappointed in the service, or lack of service received. I have spent over a $1k over the past 6 weeks and have had to constantly call about parts that no one seem to know anything about. After charging to clean areas of my sliding glass it still rattles. Did anyone take it out to make sure it didn't rattle? I was told two parts would be in in 2 days and I'm still making calls to service and the Audi office to only get the run around. I went in today to find out they have never been order. I don't write negative reviews but this is the worst service I have ever received at Audi dealership. I moved here from another state. You don't get returned calls as asked, no follow up until I showed up in person and no one knows nothing. I am a very unhappy for the dollars I have spent. I receive better service at Mitsubishi where I purchased my daughters car. And it's far from a luxury car. And here again.... I wait.
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August 2021 by Keith R.
I have started a few reviews of this dealership and then have deleted them as did not want to post a heated negative review. But I feel that is unfair to anyone considering this group. These are ONLY MY OPINIONS so take them for what that is worth. In my opinion their idea of customer service is horrendously BAD. They only care about themselves and NOT the customer. The customer is almost an inconvenience to them. I made an appointment for last Saturday for service. I live an hour away and drove over only to be told by the representative that the people to do the service were not there that day. She told me the earliest next appointment would be October and it would take 6 hours. When I left to drive back home neither she nor one of the male employees who walked in to talk to her offered ANY apology for inconvenience. Nothing. Then received a voicemail from someone named Chelsea who said she was the Service Business Manager a few days later. Apparently an appointment for this past Tuesday suddenly opened up. She offered a valet service to pick my car up so I did not have to drive back over. I returned her call and left four voicemails to try to confirm but she never had the common courtesy to return any. Then I heard from someone named Lisa who said she didn't know what Chelsea was talking about as they don't offer valet service from my area. I don't know who reports to whom but one of them was misleading me. Lisa basically accused me of not being honest in saying the valet service was offered. I have the voicemails saved. I would NEVER recommend this dealership for any service. When I got a rescheduled service reminder, it was the morning of the service Chelsea mentioned but never confirmed and was far too late for me to get there. They only play games. I contacted another dealership who told me this is a service that takes an estimated 110 minutes and could not understand why I had been told 6 hours by Bloomington. My personal recommendation is to avoid the Bloomington dealership for anything. I told Lisa I did not want to ever hear from them again.
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July 2021 by Lorene Young
Had a part order sense April, they called made appointment get there they kept my car all day just to let me know the part was not in.
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February 2021 by daniel chapman
Purchased our used VW GTI last week. Had a great experience. Purchased our vehicle from Grayslake and drove 2 and half hours because they are that good. Great group of people who are willing to help you find the perfect car.
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February 2021 by Moses Colone
My sales reps name was Doug, and I am absolutely elated with my purchase. The time and care he took in helping me find exactly what I was looking for and needed in my vehicle was extraordinary. Very knowledgeable, and honest dealer. They went absolutely above and beyond. They definitely have a costumer for life now because I can’t see myself purchasing from another dealer.....
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February 2021 by Drew Cook
I just want to take the time to tell everyone that is looking to maybe purchase a new vehicle to go here this place was amazing.....my sales representative Scott was fantastic to work with. He made everything so easy and has to be just genuinely one of the most respectable people I have had the pleasure of meeting. I highly suggest going here for your next vehicle purchase and ask for Scott you will definitely not be disappointed!!!
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February 2021 by Bryan Sheppard
My sales rep for my car purchase was Scott. It was a great experience. We had some negotiation on price over a couple of days and he was excellent to work with. We are very happy with the car and will definitely shop here again.
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February 2021 by Rick Bonitzer
My wife and I just made a purchase from these guys. Ramzey worked his tail off to ensure we had the EXACT vehicle we were looking for at a price-point that was acceptable to us; which included trading inventory with another dealer. He went above and beyond. Great experience! Thanks guys!!!
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August 2020 by Annette Goodrich
First impression above good. Let's see what the service department can do. Nice clean shop.
