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November 2025 by Naomi Duran
We dropped in on a Friday evening after an oil level warning came on an hour into a 4 hour road trip and the VW dealership staff took us in immediately, corrected the oil level, and sent us on our way in under 20 minutes! Absolutely the best and most efficient service we’ve ever had.
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October 2025 by Ciaran Maloney
Dropped off my car on 10/29 for a routine oil change and some warranty work (middle row seat frame replacement) and was told I may need to pick up the car on 10/30
Wasn't an issue originally. Somewhat disappointed because I was under the impression when scheduling the appointment that I'd have my vehicle back that same day.
After talking with their VW Service Team, it sounds like the vehicle may not even be done on 10/31. At least three days without my car.
I've missed two days of being at work since I work in Champaign. I've been trying to keep up with some work virtually. I make the drive to Bloomington since I have friends here and prefer the dealership.
I understand they're a bit short staffed currently, but this really puts me out. Hoping for a better update in the morning.
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August 2025 by Kathi Cannon
Great service experience recently.
Kudos to Ian and crew.
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July 2025 by William Galardi
Do Not purchase an extended warrenty from this dealership. If for any reason you either sell or trade the vehicle you will be cheated out of the purchase price from this dealer. I purchased a 2025 ID Buzz with an extended warrenty for $3,900. I traded the vehicle and asked this dealer for a refund. To this date I have not received notice from this dealership and I am out the monies that I paid. Volkswagen of Bloomington Normal is a dealership that should be avoided if you value your hard earned money.
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June 2025 by Josh Ames
This is directly related to their service department. My VW Taos needed a new head gasket and it was covered under warranty. They had my car for 6 weeks and I had to call weekly for an update. Anytime I called there was a “setback”. One nice thing they did was pay for my van rental for spring break. Unfortunately, I was promised the reimbursement for the can rental would take 7-10 business days but it was more than a month before we finally got the check. I had to call weekly to see what the hold up was. I would not recommend going here for a fix unless it’s a warranty issue.
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May 2025 by Jackson Omushien
Eli Guerra was very helpful with my purchase! Very respectful, and delivered very friendly customer experience from start to finish! Eli took time to understand what I was looking for and provided clear and honest guidance without pressure. Entire process was smooth and stress free! Highly recommend!
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May 2025 by Kevin Guidry-Jones
We had a great experience buying our 2025 Volkswagen Atlas. Everyone we worked with made the process smooth, easy, and actually enjoyable.
The General Manager, was great to work with. He was easily accessible and promptly answered any questions we had. He was fair, easy to talk to, and helped make the deal work. You could tell he really cared about making sure we left happy.
The Internet Sales Manager, is the one who helped close everything out. Very good communication and responded promptly to our inquiries. She’s really knowledgeable about the vehicles and buying process and made sure we were taken care of, even after the sale. That kind of follow-up really stood out to us.
Overall, we couldn’t be happier with our experience at Bloomington Volkswagen. Highly recommend them if you’re in the market for a new or used vehicle. We will definitely consider this dealership again for our next vehicle.
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May 2025 by Eric Hanselman
Service department is a joke. Communication is terrible.When they diagnosed the car they didnt order the part for 5 days.They knew i was coming to pick up my car and still had it torn apart when they said it would be ready. The service repair rate is insane at $195 hourly! I would avoid for any service reparirs at all cost!
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April 2025 by Courtney Prather
Sam has been wonderful to work with! He helped us find the right vehicle and trim, was patient as we thought everything through, and found answers to all the questions we had. Even after the purchase, he has been extremely helpful and responds quickly! Thank you for helping us find the perfect suv for our family!
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April 2025 by jessica heineke
The staff at volkswagon bloomington was fabulous. Leila was knowledgeable and had everything ready for me when I got there. She answered all my questions and was a pleasure to talk to.
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April 2025 by Tom Shank
We drove 3 hours to get there and it was worth the trip. The VW dealership in our city employs high pressure sales tactics. They play games and just make the car buying experience adversarial and unpleasant. Though our local dealership had the same car we ultimately bought from Volkswagen of Bloomington, it cost $14,000 less between the retail price and what they gave us for our trade. Annie was really pleasant to deal with. No games, no pressure just a great price and a great experience. I will be back the next time we need a car.
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March 2025 by Jenny Downs
Very easy to work with. Helped me thru a couple hiccups and made it easy!
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February 2025 by Logan Pritchett
Was on call with them and the service advisor Zoe hung up on me she said hello and then immediately hung up the phone
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February 2025 by Cody Boswell
Dan was phenomenal to work with. He was upfront and honest about everything. He made everything a breeze. Will definitely go back!
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February 2025 by Shelby Bruce
Dan was very helpful and friendly and made the whole buying process smooth. He listened to our wants and needs and was able to respond with in-depth knowledge. The other staff were also very friendly and everyone worked together as a team to make it a simple process for us. We had a great experience and are very happy with our purchase.
