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January 2024 by Brian Stuart
More helpful than most HD's I've been to ?
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January 2024 by Jerry Funches
Horrible customer service
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January 2024 by Don Chapman
The experience wasn't well employees weren't very helpful
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January 2024 by John Adams
Always enjoy shopping here.
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January 2024 by Peter M
The employees are always helpful and they have everything that you need most of the time. If not you can easily check on the app to see if it's in stock and order it for free to the store.
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December 2023 by michael abry
Online order came in quick.
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December 2023 by Bailey Hampton
I can't say enough about how amazing my shopping experience was at Home depot today! Kelly was incredibly helpful and kind, and Ulices was very knowledgeable, patient and helpful helping me find birch and dogwood. Mikk was also amazing and carried my curbside order to my van and loaded it for me! I will absolutely be giving my business to home depot in Normal from now on, and want to say how big of an asset Kelly, Ulices, and Mikk are to your team.
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November 2023 by Addison Weyrauch
had the best experience at this place. worker named margie (Margaret) was such a huge help. the rest of staff was awesome. thank you home depot <3
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November 2023 by Melissa Sims
Awesome service. I've rebuilt my closets at home and Robert was such a great help. He even cut my pieces of wood for me!
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November 2023 by Randy Fitchhorn
Home Depot will be Home Depot. If you can find someone to answer your questions, you are good. Success this trip
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October 2023 by Timothy Manes
Out of all the major home improvement retail outlets there are these days this is still my favorite. GREAT JOB HDOne small thing, STAFF YOUR STORES. If you're open till 10 pm keep someone there till 10 pm
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September 2023 by Sam Ebadi
Made an online order and paid for installation and parts. However, the delivery guy didn't have the parts and asked me to run to Home Depot!I purchased the part, but again, it didn't fit! He left the gas dryer uninstalled, saying the part doesn't work!!!!Even the guys didn't move the stickers from inside the fridge! I am not sure what exactly I paid for providing services!Never order anything online, especially appliances, from Home Depot!
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August 2023 by Daniel Cox
Great place, love the tools there snd ghe service is always great
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June 2023 by Don M
Service and selection have definitely been on the decline at this location. Typically, if you just need to run in and grab something and hit the self-checkout, not a problem (unless you have a price discrepancy then bets are off). But if you have a situation of needing help, its a roll of the dice, usually with an unfavorable outcome. For example, tried to buy a grill today. We asked an associate and they seemed puzzled we needed help. Then after explaining the grill was on a high shelf and we needed someone to get it down, she said she'd get someone, then we proceeded to wait. After 35 minutes of waiting and trying to see if help was on the way, we gave up. Went to Ace Hardware and they had the grill in the car for us in around 10 minutes. Probably would have been quicker but we shopped for grill accessories. It's really difficult to recommend Home Depot as they don't seem to be interested customers or in selling products.
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June 2023 by Ramona F.
My husband and I came here to purchase a new water heater. Shivonna in customer service went above and beyond helping us find the right one for our needs, answering our questions and setting up a consultation for delivery and installation. Her warm friendliness and efficient service have made us real fans of Home Depot.
