Illinois State Credit Union is highly regarded for its friendly and professional staff, with many customers praising employees like Nate and Bridget for their helpful and patient service. Nate is described as both kind and serious, taking the time to answer questions thoroughly and going above and beyond, such as researching cars to ensure clients get good value. Bridget is commended for her patience and guidance, especially for first-time homebuyers, helping them understand the process and making the experience smoother. The credit union is known for its personable approach and clear communication, making clients feel cared for during personal and car loan processes. Many reviews highlight the staff’s willingness to assist with loans and refinancing, showing a genuine desire to help customers succeed. However, there are some criticisms about customer service, particularly regarding slow responses to calls and paperwork issues. Overall, Illinois State Credit Union is considered a trustworthy and helpful financial institution, with staff that genuinely cares about their clients’ needs and strives to provide good service.
Nate was very professional and kind and wasnt rushing my questions he made sure i knew exactly what i was trying to say. Big sweatheart and very serious at the same time. Would love to talk to him again
February 2025
Thank You All At ISU Credit Union they helped with Personal and Car loan wonderful People and Staff very up front and clear service Thank Danny and Nathan go see them everybody 😀.
February 2025
This is a great bank to bank with they help me with personal loans as well as car loans my last car loan Nate helped me with he when above and beyond he when as far as to research cars for me that was amazing making sure I got a good value thanks nate
