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October 2022 by Shari O.
I shopped at this store yesterday, first time in a while. It was a horrible shopping experience. The sales clerks - there were two, and when I was checking out I was the ONLY customer in the store - no acknowledgement, no eye contact, and I finally had to ask someone to check me out for my purchase. I should have left without buying. The sales person then told me to wait while she finished FOLDING PANTS - it took about few minutes before she could be troubled to help me. Honestly, it was horrible and I won't go back. I see others have had this experience too.
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August 2022 by Indie G
I like this store. Nice clothes and the workers are always helpful.
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June 2022 by Olivia F.
The new sales associate they have working there is rude and always has this disgruntled look on her face and looks more like she should work at Hot Topic, not Loft. She acts like it's an inconvenience to help you and god forbid should you have a question. I'll be shopping online from here on out. I hope she is gone soon. She scares me.
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June 2022 by Gary
Better to shop locally, than online.
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December 2021 by Ami Williams
Lots to choose from and great deals. Store was clean and the staff were friendly and answered our questions easily.
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September 2021 by Lori Burdell
Not too happy about their merchandise , not much too see
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June 2021 by Serena Round
I was there a couple of days ago and my experience with this store was awful. I am looking for a dress for my mom's birthday and I had pictures of the dress I saw on their website and they weren't helpful or friendly at all, I should have left when I notice their front glass door looked like it haven't been cleaned in years. The 2 ladies working seemed more busy talking to eachother than helping the customers. I would never go back to this store, which is sad because with covid they were closed for a long time and now they are open they have the worst unhelpful staff. Smile ladies!!! You're the face of the brand!!! Go back to your customer service training.
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January 2021 by Brittany Tweedt
I always love Loft can’t go wrong. Love their clothes and sales. I also always have very friendly experience with the workers!
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October 2020 by Cathy Schopp Winters
I am hoping this store can help me, as they are always very helpful with returns. I purchased 5 clothing items on 3/8/20 in the store. They had to close on 3/18/20 due to COVID. I had also purchased 4 items on-line on 4/12/20 that I typically return to the store, but could not. I sent 9 items to the Greencastle, IN location and confirmed receipt on 4/28/20. I have had correspondence each month from the Loft Mastercard that they are working on the dispute. I'm not getting anywhere on getting my refund of $235.19 for these items and not it's been nearly 6 months since I returned them. I love the Loft clothing and I would really like to get my refund to shop again. Can you help me?
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September 2020 by Mariam Gathoni Rashidah
Unfortunately the store that used to be in my town closed years ago, and with Loft online shopping, it can be very tricky and risky too. They don’t allow price adjustment and will not return any final sale items regardless of long ago you made the purchase. Even 1-2minutes after they will deny you returns especially if it’s a final sale merchandise. However today, I visited this store located in Bloomington, and met one of the sales ladies, a cashier I haven’t seen before and a floor sales lady. Both ladies were lovely and very pleasant to talk to! It’s not always easy to find smiling faces at this particular store. But today I met lovely smiling faces with great customer service that I didn’t care been denied returning some of the sale items I had brought in. I was happy and pleased by their warm welcoming and good attitude. Keep it up???? . I will definitely make another 3hours of drive just to shop with them.
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September 2020 by Zahra Shiehee
Quality and fair prices
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August 2020 by Esperanza Garcia
I visited this place and I really like some of their clothes, but this store is for plus size clothings not for me so I can't really buy anything that fit me, BUT they have beautiful clothes that you guys would love to shop! It's kinda expensive place to shop.
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February 2020 by L E
I really like loft, however I feel like this stores location needs to incorporate the plus size section in store vs online. This store is right by torrid and near lane Bryant I feel a plus size section in store would be welcomed by a variety of people vs the exclusive sizes they current have in store. Make it happen!
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January 2020 by Eric Lowery
Wife love the place
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October 2019 by Debra descarpentrie
Salesperson helping me was really rude. I needed to return some jeans because they were too big. Salesperson said, “we always tell people to buy a size down because our jeans have spandex.” Well that would have been good to know before I bought them three days prior & wore them for a few hours & they completely stretched out. Wouldn’t accept the return. So I have a pair of jeans that don’t fit & a really bad experience at a store I used to really like.