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January 2024 by Diane Harsha
Employees go beyond expectations to find products for the customers.
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January 2024 by Qianaz
I had 2 ebooks to get laminated! I will state the guy at the cs counter/other understood my needs! I give this guy in cs area 10 star rating ! He took care of what was needed. He called the manager which was reluctant to walk over so I had to. We talked but due to him and cashier not getting info correct I have no choice but to give 1 star to this place!
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January 2024 by Aaron Stanley
I bought a desk chair online from this location because they didn't have it in the Springfield location. I paid extra for assembly so that I could drive up there and pick it up. After calling and confirming that it was assembled and ready to go, I arrived and found it still in the box. The manager wouldn't even talk to me other than a shrug and telling his employees (who were very nice) to refund the assembly charge and then I was on my own to get it out to my car. At that point I would have shipped it to my house and saved the long drive OR bought it anywhere else. Stay away from this location.
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January 2024 by Derek Woo
Wow, it has been a very long time since I've had to head into an Office Depot. My laptop SSD died and I needed to find a replacement in a hurry.I was stunned when Office Depot came back as a Google search for places that had SSDs near me. Being that they had exactly the M.2 drive that I needed, I drove over to see if they really had it.I was beyond surprised at how much they have in terms of PC and Laptop equipment. I have mostly switched to ordering parts online, I was thrilled to see we still have stores in town with plenty of computer parts if you are in a jam and need the parts same day.As well, the staff was very friendly and the cashier helped me get a discount by pointing out a superior SDD was on sale for less.
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January 2024 by Andrew Scogin
Warning to anyone shopping here, just do in-store pickup so you can get sale prices without having to deal with them possibly not price matching themselves.Context:I went to pick up a pack of Office Depot branded receipt paper, it was the cheapest I could find for a smaller pack in the area. I opted out of doing an online purchase for in store pickup since I needed it sooner than later.It was $12 on sale on their website. It ended up being $30 in store. Asked if they'd price match but the lowest they would do was $24 which was the regular price online.Their print center is actually quite good though from past experience of dealing with it.
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January 2024 by Linda Klawitter
They carry a lot of different types of merchandise, even office cleaning supplies! That surprised & impressed me. You can get everything you need for your office in one stop. Also, the people are extremely nice & helpful.
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January 2024 by Shelae Monae
Excellent
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December 2023 by Pam
Great manager & staff, positive environment, technical expertise a plus!
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November 2023 by Kimberly Summers
Hidden gem! Purchased office furniture for a reasonable price as well as the unexpected Keurig coffee! Thank you!
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July 2023 by Connie Kuenneth
Good store with good products but had a terrible encounter with a cashier regarding honoring the price on the shelf even after he was instructed to do so by 2 other associates. I said I didn't want to argue about it and he could just process the return.
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July 2023 by Richard Stearns
Your employee that waited on me was very pleasant and helpful. Wish more of yours were this considerate.
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July 2023 by SUSAN LONG
My visits to the office Depot in Normal Illinois I usually always find the merchandise I am looking for. The employees are very helpful and I get credits when I take back empty ink cartriges.
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July 2023 by Patty Teg
Gabe was super helpful and was able to complete my order and all of my printing needs were met. He was phenomenal!!
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June 2023 by Barbara Allen
I finally experienced a retail store that had a good in store selection of products with excellent customer service! Our associate, Tom shined!
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May 2023 by Kathleen Reum
Bought just what I needed and it was delivered to my car. Great service and friendly employees!