Petco is a health and wellness company focused on improving the lives of pets and pet parents. The Normal store offers a broad range of brand-name nutrition products and supplies for dogs, cats, birds, small pets, fish, and reptiles. Services include full-service grooming, veterinarian services, Vetco Vaccination Clinics, pet adoption, and positive dog training classes. Customer experiences vary. Many praise the staff, who are described as very friendly, knowledgeable, and going above and beyond. The positive training classes are highlighted for teaching effective reinforcement and communication. The store is typically well-stocked, and staff are helpful with questions. However, some customers note issues. There can be occasional problems with checkout, such as discounts not being applied correctly, advising others to check their receipts carefully. Some feel the selection for specific small pets, like fancy mice, can be weak. Others mention recent price increases and a changed atmosphere, feeling more comfortable at competing stores despite Petco's convenience. Overall, Petco provides comprehensive pet care services with a generally helpful staff, though shopping experiences can sometimes be inconsistent.
The staff here is friendly and helpful. They have a great selection of products. The lighting in the store is a bit drab.
December 2024
Nice store.. wide variety but priced high. Can get a lot of items cheaper.
November 2024
Just another run of the mill big brand store. Selection was a little weak. Was on a hunt for pet mice specifically fancy mice they had 1. They had several feeder mice which I was not on the look for. Employees were very friendly though.
