Petco is a health and wellness company focused on improving the lives of pets and pet parents. The Normal store offers a broad range of brand-name nutrition products and supplies for dogs, cats, birds, small pets, fish, and reptiles. Services include full-service grooming, veterinarian services, Vetco Vaccination Clinics, pet adoption, and positive dog training classes. Customer experiences vary. Many praise the staff, who are described as very friendly, knowledgeable, and going above and beyond. The positive training classes are highlighted for teaching effective reinforcement and communication. The store is typically well-stocked, and staff are helpful with questions. However, some customers note issues. There can be occasional problems with checkout, such as discounts not being applied correctly, advising others to check their receipts carefully. Some feel the selection for specific small pets, like fancy mice, can be weak. Others mention recent price increases and a changed atmosphere, feeling more comfortable at competing stores despite Petco's convenience. Overall, Petco provides comprehensive pet care services with a generally helpful staff, though shopping experiences can sometimes be inconsistent.
The employees of Petco are very courteous respectful and down to earth they're very helpful and anything you want
February 2026
Great place! Friendly Staff! I’ve been buying fish in there for almost a year. They care deeply about their fish and reptiles. They spend the time answering any questions that I may have. I have never been disappointed with the customer service I have received. They are my go-to store for my fish needs.
February 2026
I have a dog who is rough on squeaky toys. The store assistant knew about all squeaky toys and made it easy for me to pick the perfect squeaky toy for him!
