Rivian Service Center
Hours:
2430 Electric Ave, Normal IL 61761 Hours
About Rivian Service Center
Rivian Service Center provides exceptional service for electric vehicle owners by appointment only. Customers can easily schedule appointments online and communicate service issues through the Rivian app or the 24/7 Service Support Team. The service advisors and technicians are noted for their professionalism and friendliness. The center offers a comfortable waiting room with Wi-Fi, water, and snacks. Many reviews highlight the center's efficient scheduling, excellent communication, and willingness to accommodate last-minute requests. Customers appreciate the loaner vehicles, including brand new models, while their vehicles are being serviced. Overall, the Rivian Service Center has received positive feedback for its improved service and customer care, making it a reliable choice for vehicle maintenance.
Most Recent Reviews
March 2025
Always responsive. My appointments are always efficiently set up and easy to change online. Service advisors and techs are professional and friendly.
July 2024
They changed my windshield and gave me a loner. A Brand new RS1 whith 4000 miles on it.
I'm now thinking about buying an RS1 my wife.
I will use them all the time.
Is my contact with team member named Chase .
He is super friendly.
And a great person to deal with
February 2023
Great place to load plenty of room. The place is like a stadium at night. Easy to load and go.
More Comments(8)
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