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March 2024 by Cindy Mammoser
We have stopped going to this location, even though it's the closest one to us. We've had better service at other locations 20 minutes away from us. The fact that they have hours where most working people can't get to is just the start. And yes, I realize other locations have the same thing. However, we came in recently to deposit 2 checks. The line was about 10 people long with only 1 teller working. The woman walking around said we could use the ATM, except the one check was extremely large, so no, we don't want to use the ATM. So she used the iPad to do the online banking - which is what they consistently push everyone to do! I will check things online, and make transfers, but I have no desire to keep my banking information on my phone. It then took her about 10 minutes to do it on the iPad app. Now today, my husband went in to get a tax form related to savings bonds. They were unable to help him because it was an hour long wait just to speak to a personal banker. We are starting to see why traditional banks are becoming a thing of the past. Having been a customer for 30 years, we're going to have to seriously look at other banking options for us. The lack of customer service, the long lines, the lack of personal attention, it's just not worth it anymore.
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March 2024 by Zairbek Nasir Uulu
thank you very much Anna, she did a great job explaining everything, if only there were more employees like her, I would give her a 10
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February 2024 by Санжар
in the last two weeks I have already been to this bank twice, I wanted to open a “saving card” for myself, but the employees there make their work difficult and today I also went and they still haven’t opened it for me. They told me to come back after 5 days. Why is that? Why do you take so long to serve clients?((and I’m only free today (there’s no other special day, that’s why I’m a truck driver
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January 2024 by Benny Richardson
Today my wife, my 2-year old daughter, and I came into the Norridge branch to deposit a check we received from Old Republic title company during the closing of our new home. From the time we walked in, it felt like the branch employees were being prejudice/rude toward us. The female greeter didn’t even acknowledge or welcome us; she just stare at us and our daughter and proceeded to greet the other customers behind us. We brushed the incident off and just walk into the teller queue line.This is when the transaction experience at this branch proceeded to downward spiral. We reach the teller (believe his name is Pablo), My wife told him that she had a check from a title company that was written out to her and myself. Since she was cashing the check into her account; which is not a joint one with me, She made sure to bring me so I could show my ID (something a BOA customer service rep told her on the phone a day prior would be necessary in order to complete the transaction). The teller looked at our IDs and walked away without saying anything to us.Several minutes past and he emerges from the back office with the Teller Lead (or Branch manager), who then took a longer than usual look at the check and our IDs. This felt a little too overly cautious considering all our IDs’ info matched with our names on the check.Still staring at the IDs, Teller Lead made zero eye contact with her and proceeds to say: “Well for this transaction, I’ll make an exception and approve the deposit but if you both are going to be cashing checks together then you both will need to have a joint account”. Then proceeds to return into the back office area. Those two comments were unnecessary because: 1) It was stated that this was a one-off situation simply because we closed on a house. 2) Instead of making the assumption that we plan on cashing checks together, a trained financial professional should ask questions before giving misguided recommendations. We both have individual BOA checking accounts, of course if we were planning on cashing checks together our accounts would have been joint (considering we’ve been married 5+ yrs) already.To make matters worse, my wife was told by the teller that in order get cash deposit the funds would need to be in her account, but that’s not what the customer service rep told her the day prior. The rep stated over the phone that she would have to cash the check first and then deposit the cash into her account since I’m not on her BOA account. So which one is the correct process? Because if the representative is correct then today’s transaction really solidifies our feelings of these branch workers being both rude incompetent f**ks. They made feel as if we’re scammers or fraudulent customers.This interaction today with this Norridge branch makes my wife and I truly consider discontinuing our individual banking accounts (totaling 20+ years with Bank of America) because no person especially those of color should ever feel how we felt today.
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January 2024 by Uriel Hernandez
service stinks lack of information from cashiers all-round horrible bank site
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December 2023 by Adrian
It is sad to see this low rating because I had a stellar experience at this location. I was kindly greeted when I came in by a nice gentleman. Then I had to wait for a banker to help me with my needs and the wait was ok. The Hispanic lady banker was very kind and helpful. She was honest with the information and made sure I had understood all the information she provided me.Absolutely 5* experience and very happy I’m a member of BofA! Thank you!
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December 2023 by Ольга Галсанова
I would like to close my account. when I arrived they told me to do an appointment. They didn’t accept me without an appointment. ok, I would like to do an appointment, but it’s not there for the whole week?! So I need to make a recording a week in advance? very bad service
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October 2023 by ievgen bugaiov
Short working days. It is impossible to get to the safe on Saturday when you are not working.
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August 2023 by Suren Oganisian
I quickly put money on the card in atm with one touch. 4:20
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February 2023 by Dennis Dayson
We have written a letter to one of the managers of this branch (Sonya), but have received no response. We talked to her for almost an hour, but the next time we met, she had an amnesia and couldn't remember what we talked about. Writing a letter is also useless. I am only requesting proof of signature, which they are unable to provide.
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October 2022 by Jeri D.
If I could give it No Star or a 1/2 star I would. Went in today to make a deposit and get some cash. There was no one from the Bank in the Lobby, behind the teller line, vault. The gentleman before me had been waiting for at least 15-20 minutes. I waited at least 10 minutesNO ONE came out and explained anything. When people started to come back, there was no acknowledgement to people who were waiting. If they had to have an emergency meeting of some sort, split the crew and do it twice. Don't leave your customers hanging. There are a lot of other banks in the area. So many others. Chase bank has a DRIVE THRU, BOA closed theirs years ago, another loss of service. We've been with this bank since the 60's, it's been taken over by other banks over the years. Such a disappointment.
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August 2022 by Charie Thomas
Bank of America in Norridge, IL 4301 North Harlem, represents quailty community banking! The manager Peter and his associates, like Sonya have provided me and so many other customers, with great friendly and knowledgeable service, on several occasions! I've been a Bank of America customer for 25 years. I know quality banking.
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August 2022 by Steven Marchfield
I closed my accounts here and .my safety deposit box. I don't plan on returning
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April 2022 by Rich Schmidt
Location won't answer the phone. No customer service at allAbsolutely worthless
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December 2021 by Linda K.
-5 stars. Poor customer service. No one knows what they are doing. Chaos. Wring advice. Difficult to schedule appointments. Stay away from this bank. Uneducated employees in finances.
