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March 2024 by Adrian H.
WORST BEST BUY ALIVE I jus spent over a whole band they said it would be here for pick up by Wednesday march 20 and they didn't even order my shit made me wait days for ts VERY UNSATISFIED and unfortunate DONT SHOP HERE
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February 2024 by Victoria Rios
John at the electrics literally made me feel like I was saying everything wrong. I was just looking for an affordable laptop with good display But I got so much anxiety from him talking to me felt so much pressure.Then asking telling us to apply for a credit card.
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February 2024 by Gary Jones
Always a fun place to visit and destroy any budget you previously set. I personally don't like having laptops or TVs shipped. Best Buy offers a great alternative to online shopping where u can check out what you're buying. In an era where stores seem to have less inventory reducing overhead that doesn't seem to happen here. Things do get sold out but inventory comes in several times a week.If you ever have an issue or something you feel you're not getting the response you expect just see a member of management. Speaking from a personal experience management values the customer and goes out of their way to make every experience the Best Buy possible.
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February 2024 by RLH 54
One of the oldest Malls in Chicago. Tons of Parking in the Parking Garage.
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February 2024 by Діана Польова
"I came to return the item, but instead of processing the return, the cashier rang it up as a purchase again."
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February 2024 by Evia Sofer
Not a lot of inventory, but great service. Great storage location.
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February 2024 by Rebecca Sasi
Nice and fast service
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February 2024 by Debbie Miranda
I placed an order on line and the pick up was quick and easy.
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February 2024 by Samuel R.
Ordered items on Feb 2 to be delivered by Feb 6. according to the website. Items would ship from Harlem and Irving Plaza to me. For some reason one item was selected for USPS and the other was UPS. Items still nor arrived and I contacted customer service. Seems that these items are sitting somewhere at Best Buy, as the carriers have not yet received the items. Contacted customer service and they refused to make it right by shipping it overnight to me. For some reason it was better to cancel the order and make me go to the location. The reason I ordered was I could not get to that location and my local store did not have the item. They would cancel, and make me order it all again and then choose expeditated shipping. So, I would have to pay more for their mistake? Do not buy from them. They cannot get things right.
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February 2024 by XxSub Z.
Best Buy is the worse company ever to shop for I recently made in store purchase for a video game was told they dont exchange it if its open which is clearly bs doesnt state it anywhere in the policy so I went to the Corpate office told them what happend they flat out told me I was told wrong infomation that I can return it even its open being a Member of Best Buy I got the return label to ship it back to their wearhouse today I get SENT BACK AFTER JANUARY 28-31ST when it arrived with the RTS stating we cant return this because it was open Talked to Customer Service nothing but back and forth aruging got no where this is terrible terrible policy if I can return something when IT SAYS IT ONLINE ABOUT RETURNING OPEN THINGS UNDER RETURNS I SHOULD HAVE NOOOOOOOOOOOO PROBLEMS I wil be canceling everything and never ever shop Best Buy again THERE IS NOTHING POSTED ON THERE RETURN POLICY SAYING THE ITEM CAN ONLY BE EXCHANGED FOR THE SAME THING VERY DISSAPPOINTED THAT THEY HAVE IDIOTS WORKING here
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February 2024 by Belen Gomez
Very good service
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February 2024 by Al Moli
Good cust.service & products!!
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February 2024 by Pocho Perrozky
Their friendliness towards the customer is excellent with a lot of variety.
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January 2024 by Ana Lorenzana
Worst customer service. People are really rude and the Geek Squad manager doesn’t even know what he is doing or his store return policy’s. I had to call customer service phone number to speak to an agent “while inside the store” to get support. I was sent to another store. Waste of time here!
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January 2024 by Piotr Kondratowicz
Nice and helpful staff at this location