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March 2024 by Sharon M.
I took my car here because my car tires showed warning signs for low air pressure; it looked as though one or two tires were very low. I have had to wait in the past I understand this. But, I really think this Firestone in norridge does what they can to service your car efficiently and get you out the door. In my case they had a cancellation and the tires were taken care of in short order- I had left my car at the facility so, there was no issue. The tire was fixed - a nail it turned out- not replaced. I think this is to me a good indication you can trust these Firestone mechanics. In addition, the man who worked on my car calibrated the tire pressure warning sign in front of me.. It just so happened I was right there at that moment so he took care of this pointing out what he was doing. This is a second indication you can trust this Firestone. I was able to handle this calibration myself when the warning signs had gone on the second time. I initially took the car in w the warning signs; they first put air in the tires telling me to bring the car back if it happened again. It did and this was when I bought the car in the second time where they fixed the tire (nail). I have good things to say about firestone, Norridge; I recommend. This isn't the first time I have come to this conclusion.
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February 2024 by Moe G
I scheduled an appointment online and the car was taken on time. Everything was done as promised.
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February 2024 by Chobs Hams
I trusted them as it seems they're doing the right diagnosis and repair of my vehicles.
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February 2024 by G Reta
Firestone (formerly on Belmont Avenue) and on Harlem in Norridge have serviced our 1997 Blazer and 2002 4runner! The suvs are old but well maintained. Jaime, Gene, Darlin and the team are always helpful and work efficiently. Service and repairs are explained thoroughly and completed in a timely manner. My family have known Jaime from the Belmont location and Gene from the North Avenue location. We have a long history with them and trust them. It's also nice to see the same familiar faces, Darlin and the mechanics! The same staff speaks volumes.
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February 2024 by Sherri Wasserman
I was helped with great service.Took care of my problem for me.
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February 2024 by doreen melchiorre
Good service
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January 2024 by Mariann Stokes
This Firestone in Norridge/Harwood Heights has reliably serviced my family's cars for years. Highly professional management and staff.
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January 2024 by Jose J Aguado
I went in for a noise coming from the front left wheel. Took it in to have them look at it. Never bothered to test drive the car to properly hear the noise. Left there with a guarantee that after $1,365.00 worth of repairs, (Control arm, ball joint, tie rod, and wheel alignment), the noise would be gone. The noise was still there. The car drove no different to me after those repairs. It may have needed that work, but it drove perfectly fine prior to those repairs. My best friend's son is a mechanic. He took my car for a test drive. Figured out it was a broken brake pad clip that cost less than a few dollars. Fixed it. I spent $1,365.00 and two days without my car, only to NOT have the problem fixed by Firestone. It took the kid half an hour to fix the problem and cost me a total of $30, with the tip being the majority of that payment. I will NEVER go to firestone again. I strongly suggest that if you don't want to be upcharged for repairs that your car DOES NOT NEED, and not get the initial problem solved, don't go the the Norridge Firstone.
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January 2024 by Sharon McCarthy
Customer Service Representatives are very professional, extremely helpful as well as knowledgeable. Work done on my car was great! No complaints.
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January 2024 by bellaco bejakko
Javier was AWESOME help. Great on describing other issues on the vehicle.
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January 2024 by Eddy Torres
They were very helpful.
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January 2024 by Ted Schneider
They provided excellent customer service. They did the repairs as requested at a reasonable price and my car was ready in a short period of time. The staff were all polite, friendly and professional. Overall, a good experience.
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January 2024 by daniel hallinan
I've had great service on my vehicles at this location. Timely and cheaper than the dealer most times.
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January 2024 by Alexander Sanabria
I have been using Firestone for years now and I will highly recommend them for their tire services. From new tires from patch fixing to alignment and tire rotation (which can come out free if you get your tires there). Love how they have been able to squeeze me into a patch fix and been able to get me back on the road. Thank you Firestone!
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December 2023 by Emil Bourdin
To slow!
