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November 2023 by Nathan Gornik
I worked with Bill from this store and he was an absolutely amazing sales rep. He took care of me in a professional and timely manner. We got the deal done quick and easy and a delivered scheduled in the same week! I will recommend anyone I know who needs a mattress to my man Bill.
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November 2023 by Jason Rivera
Went in with the idea of doing somepre-shopping and was going to return at a later date to actually purchase. Bill was extremely helpful and patient as I went back and forth trying different mattresses. He made the whole experience easy and quick! My parents are planning to visit him soon for their new mattress purchase!
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September 2023 by andrea cubon-perez
Lauren is amazing. Always willing to help and never makes you feel like a bother. She is always happy with a smile on her face and is never pushy. Great customer service
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September 2023 by Charles D.
Bill was great. Product is very comfortable. Twin-sized delivery men sent to deliver a king-size mattress. They knocked off a piece of cornice taking out the old mattress just after they handed me a feedback card. Bad juju. Ask for feedback on the way out when you're done. Could've been a 5-star experience. Repairman sent out to fix the damage was a total professional.
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August 2023 by Thomasin Savaiano
We were in a situation where we needed to buy a certain type of mattress on Friday afternoon - by phone- and be able to pick it up at exactly 9:30 am Sunday when we had a truck to move a family member from one memory care to another. Bill was extremely helpful and kind on the phone, explaining mattresses in detail, and came in early Sunday to make sure it was ready for us right when the store opened. He should be commended highly for being so helpful during a very difficult time.
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August 2023 by keiry osman
The best shopping experience I had in my life. Lauren was very kind and helpful. I felt like she was helping us instead of selling us a mattress. She explains everything very well. And she helped us choose the right mattress for us! she also gave us a great discount. It is the first time that I leave a store happy after spending money. God bless you Lauren!
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August 2023 by William Calabrese
Top mattress store. Been buying mattresses there for years. Lauren sales associate very knowledgeable and will not try to sell you something you do not need. Store has every kind of mattress you might need . From high end to low end. Free delivery which is an added bonus. Also Bill sales associate greeted us with a smile and made us feel like valued customers.
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August 2023 by Anthony Sanchez
Bill is the definition of the saying honesty is the best policy. He was very nice, friendly, and polite. This man was great and made our matress shopping experience effortless.
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July 2023 by Jo C
We had such wonderful service at the Norridge location. I think we found a perfect mattress! Bill was so helpful and very patient.
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July 2023 by Claudia Gia
Bill is fantastic always knows what I am looking for and can afford Love doing business with him. Service and deliveries are great
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July 2023 by Jacqueline Yezeguielian
I highly recommend anyone who is in search of a mattress visiting the Mattress Firm in Norridge, they have a great selection and an amazing staff. Lauren and Bill were awesome! They are both highly knowledgeable of not only the mattresses that Mattress Firm carries but about mattresses in general. They were both so patient and helpful when assisting me in choosing a new mattress for my son. In the past I have had quite a few negative experiences with Mattress Stores but Lauren and Bill changed that for me and went above and beyond what my expectations were with how down to earth and genuine each of them are. Thank you Mattress Firm but special thanks to Lauren and Bill, I greatly appreciate both of you!
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July 2023 by Celeste Mendez
I received the best Customer Service from the best Sleep Expert Lauren!!She will definitely match you with the right mattress and pillows that will give you your best sleep!! From the moment we walked in she provided us with a lot of information about the variety of mattresses available ,which made it easy for us to decide. The whole process went smoothly. I’m excited and cant wait to receive our bed so I can sleep great for the next 10 years!Thank you Mattress Firm andThank you Lauren!!Definitely sending family and friends to go see you!!!
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June 2023 by Maria Alejandro
I went to Mattress Firm at 4311 N Harlem Ave in Norridge, IL. Bill was professional, courteous, and very knowledgeable. While in the store, Bill answered all of my questions and put my mind at ease. I couldn't be happier with the service and the price I got. Bill went out of his way to listen to what I was looking for in a Mattress. With Bill expertise I was able to find the perfect bed. I will be telling my family and friends to go to this store and ask for Bill Sabella. You won't be disappointed.
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June 2023 by Patricia Boyd
We were greeted immediately upon entering the store. We were able to look around and try mattresses without someone standing over us. The salesperson Lauren, let us look and try mattresses at own own pace, but was readily available for any questions we had. Delvery could have been as soon as next day, which is great if you are in a hurry to get your mattress. I will definitely recommend Mattress Firm in Norridge
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June 2023 by Elsa Vega
I had a great experience buying a mattress today. The salesman was very knowledgeable, friendly, and just overall awesome! He answered all my questions and explained all the steps to buy my mattress well.
