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October 2023 by karina k.
This market is an international market with mostly eastern and Western European food. It seems it's best for when it has good sales so you can shop here for things you like and get stuff that's on a good sale. The produce is fresh and clean and the meat and cheese section are decent. The Seafood section is small. It has so much international variety and items imported so it's fun to go through to see the snacks and products. It's clean inside and the staff and wonderful.
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March 2023 by Claudia W.
Can I give ZERO stars? I recently encountered an extremely unprofessional female supervisor who desperately needs re-education in customer service. I witnessed this woman positioned behind the supervisor area (next to the liquor dept) ridicule 2 elderly Asian women for wearing masks. She stated "the pandemic is over, you dont need to wear those anymore"). She also chastised an elderly gentleman (probably in his 80s) who approached the desk with a receipt and stated all of his bags were not placed in his cart. She told him "the person behind you probably took them, you need to pay better attention". Everyone in line at the desk heard these extremely rude, loud comments and were commenting to each other...we could not believe the disrespect this woman was exhibiting towards these seniors. If anyone from Butera management is reading this, please be advised that I will not be returning to your establishment.
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December 2022 by Carolyn W.
I was there today, New Year's Eve and I purchased some chicken wings that were on sale. I purchased three packs and two of those packs were spoiled! The chicken was frozen and despite it being frozen you can't freeze the smell of spoiled! It comes through without a doubt. I guess that's the reason for sale.... No thanks I would rather pay for mine.
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May 2022 by John G.
Do not buy fruit from this grocery store. ALL their fruit are frozen then thawed (somewhat) and sold . Had 2 Watermelons that were rotten when I opened them up...never again would buy fruit from this store.
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March 2022 by Mar M.
This store is disgusting the Manager should be fired!! Will NEVER step foot in here again.
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February 2022 by Bill P.
I am surprised by the negative reviews on this page. I started coming here about 6 months ago because I needed some products that Jewel did not carry (diet cherry juice is one example). Once I figured out the layout of the place, I am in and out in 10 mins. The check out lanes are much faster than Jewel and they don't charge a bag fee like the Chicago grocery stores. I usually shop here on Saturdays, a busy day, and the staff has helped me find items I'm looking for but can't locate. The place is clean, and I've seen employees doing wipe downs, that's very important in these times of covid. I recommend that you should try shopping here at least once, you might find it a good alternative to Jewel.
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April 2021 by Pete J.
Is this place ever closing or going to be updated??? Never going back to this Butera. Cashiers with attitude and the store dimly lit. Food is old .... the place need a very much needed updating or torn down. Seriously!
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April 2021 by Bob T.
Not a good place to shop and terrible customer service every time in the deli. The store is managed and set up with decades old approaches. Any person with a 2-digit IQ would manage better. The deli has the laziest women working there that cry when they have to work the fish counter. As soon as you say I need something in the fish counter they scream " I will not clean a fish or come back tomorrow when Jose can clean and help you." They slice meat and talk about their social lives and avoid any eye contact and pretend to be deaf when you are asking for service. How hard is it to bag and price a dozen oysters? I can't even get a fillet of fish because they are so afraid of touching it and their body language is so rude and cold. You have to say thank you three times and they still stare at you with deadly eyes to wrap a piece of fish. And then they close the deli at 7:50PM and tell you the store is closed at 8PM. No wonder other stores are packed and this place has one or two resisters open all the time. It will be gone in a few years, not sustainable to run a business this way.
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October 2020 by Susie Q.
Again it's the deli staff that are messing up. I wanted to get some cold cuts. The woman stopped mopping and was going to wait on me. I asked if she could please wash her hands. She told me she was changing her gloves. Not acceptable. I did not get any Deli need from there.
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February 2020 by Matt S.
Complete shithole with retarded employees. I wanted to get the $3 tide they had advertised but both the cashier and the manager couldn't figure out how to make it happen?
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January 2020 by Kim P.
Maybe if the people weren't so damn rude here people would shop here. Cashier SCREAMED at me that I was in the 15 items or less line....I had 13. No apology. Stopped coming here for a while, guess it's time for another break.
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August 2019 by Maria A.
Customer service is non existent. I reluctantly went to the deli today and the employees were incompetent and rude. They were talking about the customers amongst themselves and a few had loud congested coughs. The deli assistant that took care of me coughed in front of my exposed deli meat and then denied it. Why can't they hire and train better employees? What don't they understand? Just do it!
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March 2019 by Stanley S.
as mentioned in other posts the deli dept especially needs to retrain their people! hated to even go to this site to review as most all of my reviews are extremely positive. i ran a business and still do part time for over 23 years and customer superior service is the rule with me at any cost. the customer is always right, period! anyway having moved away from butera's harwood heights location (back now and a great store and good people there) i started to shop at the cumberland store. there are a few at that store including an older white woman with a deep voice that need to be retired. there are quite a few immigrants that shop there and this woman was rude to one as i walked up. then rude to me as well by just asking a question about the fried chicken. i left what i had in my cart and walked out. will not be back at all. again if you don't want to work in a retail environment quit! don't attempt to abuse your customers. they pay your wages! again the ownership of butera's is solid, however one can tell here by the so so reviews, this particular store sucks! retrain or fire people! jobs are not that plentiful to have to put up with the poor customer service of this store. will never be back!
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July 2018 by Theresa Z.
The Deli is very under staffed. They only have two people working there most of the time and 10 or more customers waiting. They should hire some college students, especially for the summer.
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June 2018 by Christine K.
I have been a customer at this location for a few years, I ad a stroke in November of 2016 and cannot walk and as a result I need an electronic cart to buy groceries. During a shopping trip which my daughter took me to this Butera I ACCIDENTLY knocked over an end cap of some Italian vinegar. The woman employee said it was okay and, of course, I apologized and continued my shopping, On the way out the assistant manager stopped me to say he was told to tell me I was not allowed back into this store using an electric cart. I told him my stroke prevented me from walking so I could not return to that store, He lost a good customer. I reported him and the store and to the ADA regarding my handicap. This store has a very small bakery department and needs remodeling beside unpleasant smells in their refrigerated departments. I will never return to this store,
