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March 2024 by Keya President
Thank you to Jennifer for assisting in our adjustments today!
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February 2024 by Generic Username
I bought a ring a few months ago and a month in one of the diamonds popped out. I was pretty upset. I took the ring to get in fixed. They call me back saying it will cost over 200 to fix. I was really upset at this. These rings are supposed to “last forever” and I did not think it was right of them to try and make me pay that when obviously the ring was defected in some way. I get a call from Richard about fixing my ring-he was rude on the phone. I honestly will never use zales again. My fiancé bought my ring from Kay and it’s been holding up for the past 3 years. No issues. I hate zales and think the quality is trash. Also the customer service was terrible. The people that work in the store were kind and helpful. Not Richard. He was rude.
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February 2024 by Orville Kline
Jennifer was very helpful!
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February 2024 by Elio Vivacqua
Naima was very respectful and professional I will high reccomend
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January 2024 by Lizette morales
Great customer service Carmelo
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January 2024 by Samantha Rios
Great service!
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January 2024 by Leo Lacey
Entire staff is amazing, kind, and respectful. All my questions were answered by Jennifer. She helped me find the perfect gift for my mother! She is a sweetheart! Thank you Jennifer!
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December 2023 by nathaniel padilla
Great customer service! Made me feel comfortable and happy with my decision of the item I purchased.
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December 2023 by Andrea Dizonno
Jennifer was AMAZING! She went above and beyond with customer service. I appreciate her taking the time to make sure my rings were inspected and sent out for repair.
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December 2023 by Jenilynn Redila
Super helpful and friendly staff. They helped me with my jewelry inspection and gave me tips on how to make appointments to make sure that my wait time stays short.Update 12/2023: went back for my scheduled inspection. Fast and efficient and Carmelo was friendly and helpful
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December 2023 by Jessica Cristancho
Went in to shop for wedding set.Ms. Erica,Was lovely and very informative. She schooled me on the lifetime warranty plan and everything it entitled. Worth getting the plan. The prices were great for Black Friday.I will come back so long Ms. Erica is there haha.
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December 2023 by Naomi Rivera
Naima was amazing! She was extremely helpful and patient with us as we came in with several items that needed repairing, cleaning, and inspections. We also made several purchases. Thank you Naima for thoroughly assisting my husband and I today. We look forward to returning and doing business with you again! We had a pleasant experience
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November 2023 by evelyn zagal
Amazing service!! From entering and leaving always on top of their game!! Very knowledgeable and happy service. Erica your rock!!
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November 2023 by Topsy Crets
Friendly service. Great sales. Every sales person was extra friendly and went above and beyond. I highly recommend this location. You won’t be disappointed.
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September 2023 by Diana Choudhary
Nice selection. I was able to find matching earrings for me and my daughter. Sales team was nice.
