-
November 2023 by David Brooks
Frankie was awesome in helping us with our purchase. I highly recommend asking for him.Gerald Ford is a highly competent dealer with excellent people and good service. I will see them again first when I want another car. I recommend them! Their prices are very fair. Count me very happy.Dave
-
November 2023 by Timothy Evans
My experience was good. The sales person Jordan Jones was very personable and knowledgeable about the truck I purchased (Maverick Lariat). I would feel good about recommending friends and family here.
-
October 2023 by Schuyler Nippert
I had an absolutely painless experience buying a Ford Bronco from Gerald. Mr. Reyes was an awesome salesperson to work with. He was never pushy and made the purchase convenient and flawless. Absolutely the best experience I have ever had at a car dealership. They also offered me a discounted rate on my warranty for serving in the military and honored my Z plan pricing. Something no other dealerships would do. I highly recommend this dealership.
-
October 2023 by Theresa Lockett
Whole team was great. The general manager Tom was a great help in listening to our needs. Our sales representative Marlon Salazar was fantastic . Was with us all day. Checked in throughout the week to make sure all was good. Even drove to my workplace to take car in for a service. Des was also great. Would absolutely recommend this place. Thanks to the whole team.
-
October 2023 by ZERO REGRETS
Absolutely the Best, Em and crew many I don’t remember the names but awesome. I’m so happy with my purchase I am recommending them to co workers I have nothing negative to say if I had to do it again I would. Awesome “new” used 9K vehicle everything I wanted I rented one in need and feel in love with it, Gerald Ford and Em helped me get a safe, dependable, up to date vehicle. Thanks to the service crew also when they did the repair on my old one, also thanks to Triston for all his help, wonderful people there.
-
October 2023 by Ralph Wilson
The whole buying experience was low key, accommodating, and trusting. I was surprised several times with how they worked with me to get what I wanted and made it easy to purchase. Example 1: they let me use one of their stock orders to configure the vehicle exactly as I wanted - with no commitment to buy, and no money down. Example 2: when I decided to purchase the vehicle, they let me take the vehicle home with a minimum down payment and a hand-shake to pay the remainder the following week after I had funds transferred from my brokerage to my bank.
-
October 2023 by Matthew Hill (BaTtLaNgL)
Excellent place to work with. I was in and out in 3 hours after going through a week long process of dealership games being played at another dealership closer to me.You know the one where they keep you on the hook by saying I have to talk to the manager, never meeting said manager, and the manager never even made a decision! One week they had the deal and couldn't make a business decision to save their lives. (I won't say the name of that dealer.)Kaine went back once after hearing what we were willing to work with, when he came back the deal was made. Financing went smoothly and quick. 3 hours total with Gerald Ford. Also met the managers and general manager right away.I will be sending more people to Gerald Ford.
-
October 2023 by Chris Breitenbach
Best car buying experience I have ever had!!!When we walked in, we were greeted by the General Manager, Tom, and were introduced to our Ford Specialist, Ryan. Both were as polite and courteous as one could hope for.Ryan worked with us to find the perfect model and trim, and did so without applying any pressure. He was very knowledgeable, as he was able to provide an answer to every question we had. He allowed us plenty of space and time to discuss amongst ourselves.As we made it further through the process, both the GM, Tom, and the Sales Manager, Brian, made sure to stop by and offer help and congratulate us on our progress.In the end, we found the car we loved and immediately went to work on getting the purchase in place. It was a simple, straight-forward process, made easier with the help of Ryan and his expertise. They laid out all of our options and let us make an educated decision.After choosing what worked best for us, we were able to get everything finalized with Eddie, the Finance Manager. He walked us through the paperwork and all the other options available to us, again, using what we felt to be a zero-pressure approach. We felt very comfortable throughout it all.Within 90 minutes, we drove off the lot in a car we loved, and felt complete peace with the entire process.Simply put, this was the best car-buying experience, that either my wife or I have ever had. We felt comfortable and relaxed through the whole process. There was an immediate sense of trust, which is very uncommon in this situation. And through it all, there was never an ounce of pressure. Every person we interacted with throughout the whole process (Tom, Brian, Ryan, Eddie), was a class act. We couldn’t be happier with our decision… Gerald Ford of North Aurora is a premiere dealership in the Chicagoland area!!!
-
September 2023 by Michael Hoffman
Great buying experience. We live in Atlanta and flew in to buy the car and the dealership offered to pick us up from the airport, which was totally unexpected. There was no high pressure sales tactics and everyone was very nice. They even let us test drive a Bronco because it's my son's favorite car. Our salesperson Kaine was nice and professional the entire process. Highly recommend this dealership.
-
September 2023 by Nancy Calderon
This was the very best car buying experience I’ve EVER had ! General manager Tom Kastrati , truly a great guy , very easy to work with. There was no going back and forth with the salesman as is the usual practice . I’ve been known to walk out of many dealerships !! Little did they know this! Frankie Szot so easy going no high pressure . I’m referring all my friends to this dealership!
-
August 2023 by Yuwei Li
Came here a month ago looking for a Bronco. Marlon did a great help me out with the whole process even though we waited for the car getting here for more than a month. It is definitely worth the wait. Service here is great. Overall a pleasant experience.
-
August 2023 by Rick P.
Brought my car to Gerald Ford to diagnose an engine noise. $189. The problems were significant so I opted to pick up the car and have the work done at a more economical shop. When I picked up the car the climate control system had stopped working for the driver's side . It only blew hot air . This was a brand new problem . I called them the next day to let them know . They told me to bring the car in on Monday . I did . They attempted to charge me another $189 to diagnose the climate control problem . When I said no the manager came out and explain there was no way they had anything to do with my climate control issue . I explained that it was working fine when I dropped it off and he insisted it was not his problem . He did offer to give me an employee discount if the problem turned out to be minor and they did not have to remove my dashboard . That would only cost me $444. I got back in my car and left . There is no way I would trust this dealership to work on my vehicle . They actually made it worse!
-
August 2023 by Daniel Moore
Be careful if you order your vehicle here. They intended to sell my maverick to someone else after I waited for over 18 months. They claimed they tried to contact me two months earlier. Over the 18 months, I had stopped into the dealership several times and spoke to a manager about the progress of my truck. Pretty clear I wanted the vehicle. Luckily, I tracked the order and went in the day after it arrived and was able to purchase it before they sold it to someone else.
-
July 2023 by Kacie Gaffney
Every person at this location made my car purchasing experience incredible. As an out of state purchaser TJ and Eddie always made sure to communicate effectively and frequently to give me as much information as possible. I’ve never felt so taken care of during a car shopping experience. It’s clear they have an incredible expertise in what they do, and they really care about you!
-
July 2023 by Charlene S.
Worst service! Had an appt in April for a recall, after having my car all day, nothing was completed. They said a new part was needed, they would order and notify when the part was in. 2 months later I call, they never ordered the part. Now the part is in and I'm told they need my car for 2 1/2 hrs, I had a 7am appointment. Inform them that I need the car by 11. I call at 11:30, a message is left for my service advisor. I call again at 12:45 and my service advisor tells me it will be ready between 3-4. I call again at 4 and now my car will be ready at 5! One star is too generous, no communication and was told that they were backed up from the day before so they couldn't work on my car. Awful service!!
