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January 2024 by Will M.
I had taken my car in for repairs and after getting the estimate back I decided it wouldn't be worth putting that much in for as many miles were on it. I then contacted them over the phone to sell my Explorer. I wasn't expecting much at all (figured they would be able to scrap it for parts at the bare minimum). I was put in contact with a salesman and given an offer I was happy with. I go into the dealership a few days later and talk to the manager at the front desk and give him the estimate with all the cars information and he says "yeah there's no way in hell we're taking this car. Who did you talk to?" I give them the salesman's name and he comes to the front (maybe a coincidence but I give a name of a current employee who is a salesman?) and he does not move off of the point that we had NEVER spoke even though one of the other employees showed me the log of him taking my phone call and confirming my number. Additionally during this whole conversation there was a group of 4-5 other employees who should not have been involved either eavesdropping or making comments about how "we would never take this car". Really felt like a group was trying to bully me in some way. After the manager explained that they wouldn't be able to make anything on it because there was x amount of repairs on it (acting like it costs them the same price to fix the car as it does the customer. Get out of here man are you for real? We all know it wouldn't even be half of what you charge us.) after that I just walked out. Honestly one of, if not, the WORST experience I've ever had at a dealership. Would not recommend and also will never buy from any Gerald dealerships in the future. Doubt they care but just wanted to share my experience since it left such a sour taste in my mouth.
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December 2023 by Katie S.
In October I took my car in for service; asking to change out my headlights to be brighter. Service did not have the part, he gave me a spec print out & said if I bought the bulbs, they'd install them. With print in hand my husband bought the suggested bulbs. On 12/30, I went in for a scheduled appointment. After a 1.5 hr delay, the suggested bulb did not fit. After explaining AGAIN what I needed, they seem to not understand or care.- not sure.What the heck, not only am I out the $50 for bulbs & 2 hours of my time, I'm back to s square 1. NOT PLEASED
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August 2023 by Rick P.
Brought my car to Gerald Ford to diagnose an engine noise. $189. The problems were significant so I opted to pick up the car and have the work done at a more economical shop. When I picked up the car the climate control system had stopped working for the driver's side . It only blew hot air . This was a brand new problem . I called them the next day to let them know . They told me to bring the car in on Monday . I did . They attempted to charge me another $189 to diagnose the climate control problem . When I said no the manager came out and explain there was no way they had anything to do with my climate control issue . I explained that it was working fine when I dropped it off and he insisted it was not his problem . He did offer to give me an employee discount if the problem turned out to be minor and they did not have to remove my dashboard . That would only cost me $444. I got back in my car and left . There is no way I would trust this dealership to work on my vehicle . They actually made it worse!
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July 2023 by Charlene S.
Worst service! Had an appt in April for a recall, after having my car all day, nothing was completed. They said a new part was needed, they would order and notify when the part was in. 2 months later I call, they never ordered the part. Now the part is in and I'm told they need my car for 2 1/2 hrs, I had a 7am appointment. Inform them that I need the car by 11. I call at 11:30, a message is left for my service advisor. I call again at 12:45 and my service advisor tells me it will be ready between 3-4. I call again at 4 and now my car will be ready at 5! One star is too generous, no communication and was told that they were backed up from the day before so they couldn't work on my car. Awful service!!
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December 2022 by Catherine P.
Buyer beware. Tom, the GM, is rude, condescending and a liar. My husband and I came to Gerald 3 weeks ago to look at a variety of vehicles. In our first visit we asked for the appraisal of my car. After "test driving" my car for over a half hour, Tom came back in, pretended to type on his computer and gave us a number. Originally we came in to look at the EV options, where Tom expressed that dealers just don't have a lot of information about EV and questioned our interest in the EV options. He said chargers can be hard to find, places might start charging for charging your car, etc. at that time I asked why he was so anti EV, he said "we just don't know enough about them yet."Basically, subtly trying to convince us EV wasn't the route to go.My husband and I needed to discuss and explore exactly what we wanted, but remained in communication with the salesman Marlon over the 3 weeks. We included the original appraisal value we were given in the email/written correspondence we had with the salesman.We came back to Gerald, ready to buy the car we looked at 3 weeks prior. A new manager appraised our car for 5 thousand less than Tom's appraisal. Tom then flat out denied meeting us 3 weeks prior and denied the appraisal value he gave for my car. I'm not sure what he was doing for a half hour when appraising it 3 weeks prior...Then when told explicitly how our interaction went 3 weeks prior, he said he never met us in our lives. He then proceeded to talk about my husband and I loudly while we were feet away, telling his salesmen to let us walk away, how he'd never do something like that, and other extremely rude comments. He's a disgusting human. His insulting actions, lying, and lack of social skills go beyond just a "typical car salesman."I get it, you don't remember every single person that comes in to look at cars. Just don't be rude, try to make the customer look stupid, and then talk about them while they are in the process of purchase. Go elsewhere.
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June 2022 by Sandra W.
Just took my car in for oil change and tire rotation. Had 10:30 am appointment. Larry Gazafer was my service advisor. He is always prompt and professional. Got the car in and out by 12, and it was perfectly washed, and I am very fussy.He also got a part we had been waiting for on a recall for the last year and could not get when we were home in Florida. If you need your car serviced, go to Gerald's and ask for Larry Gazafer.
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April 2022 by Tina C.
HUGE SHOUTOUT TO JOSH, TOM & EDDIE!! I just purchased a car this past Saturday and from the moment I walked in, the experience was outstanding. The dealership was clean and welcoming. Josh took excellent care of me and helped me choose a car I liked within an hour of being there. The process was smooth and easy. Thanks so much for you help guys, I truly appreciate it and LOVE my new car. :)I recommend going here for you car, you will not be disappointed.
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February 2022 by richard n.
Probably the only dealer, after 40 years of buying cars, that I enjoyed dealing with.The salesman Ronaldo was helpful and patient, and not pushy. And the entire team there worked together to make the process smooth and easy.
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May 2021 by Thauma T.
Few if any people in sales wearing masks when I walked in at height of covid pandemic. Most pulled them on except for sales manager who never did. Rest of experience just as bad. Old school car sales pricing baloney, low-balled my trade while used car prices at all time highs, etc. General manager came around and actually tried to tell me I was interested in wrong version of vehicle. Huh?Go elsewhere.
