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November 2025 by Steven Kruse
Took my subaru in to get serviced and it took less then an hour to finish. Alot better then a different place i took my other car.
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November 2025 by Mark B
Job always completed efficiently
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November 2025 by Richard Mueller
Service excellent from Eric Z and Darryl.
Did take at least twice as long to finalize paperwork- over 2 hrs.
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November 2025 by Alek M
Awesome service every time
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November 2025 by Darlene Toribio
All the individuals, prior to and after the car purchase, were personable and professional.
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November 2025 by Tom Carlson
I made an appointment online for 730 am on Saturday. When I got there they told me that they do not do diagnostic on Saturday. This information was not posted when I made appt. I talked to service rep around 12 pm he told me he hoped to have a diagnostic done. I got a text at 220 pm and no return phone call. I checked phone at 3pm and called back but they had closed at 3pm. When I talked to customer service they knew about car and stated that service rep tried to call me and call would not go through, voicemail was full and I opted out of text messages. However I recieved a text about repair and I did not get a calls on my call log. Monday came and I received 3 calls from the dealer about repair. I found that funny. It is troubling when people try putting burden on customer when they fail to communicate properly. Situation could of been handled so much better.
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November 2025 by Jonathon Merritt
The service was fast even when they get unexpected customers that stop in for a check engine light (me). They were very helpful and set me up with a rental car until the work could be completed later in the week. I will continue to get my car serviced here.
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November 2025 by Carol Kling
Very friendly
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November 2025 by Manny Perez
When you get your vehicle serviced here they have multiple hidden fees that are on top of the price for the service.
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November 2025 by Chad Kovash
Gerald staff very friendly
Would definitely recommend
Smooth transaction
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November 2025 by Jenny K
They are very friendly and honest.
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November 2025 by daniel.loughridge
Good inventory of cars. No pressure sales approach. Prompt response and accommodating regarding questions and test drives. Plenty of people willing to assist me.
I researched several area dealers and found Gerald Subaru North Aurora to have competitive pricing along with a straight up sales approach. First time in 34 yrs that buying a new car was a pleasurable experience.
3/2022 85k miles later
I orginally gave a 5 star rating back in 2017 regarding the purchase experience which was indeed quite nice. However over the last 5yrs of ownership of my 2018 outback the service experience at this dealership has been disappointing. During this time multiple returns have been required to address a single problem (front wheel bearing replacement 3 visits due to incorrect installation, oil change 2 visits wrong oil used, axel replacement 2 trips missed bad rear wheel bearing during initial evaluation). Detailed technical communication regarding discovered failures is poor.
Recommendation... Ok to purchase here but seek service elsewhere.
UPDATE 11/25 In the last 2yrs I feel that service has significantly improved at GSNA. Although most of my visits have been simple maintenance pertaining to oil, differential, and CVT fluid changes. Scheduleing service appointments online is easy in addition to providing online pricing on common services. The vehicle report and service recomendations provided at the end of your visit is also a nice touch. As a current owner of 4 Subaru's I believe I'll continue to have my vehicles serviced at GSNA.
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November 2025 by Laurie Geschrey
Had my car in for regular service and as usual, the team was fast and efficient
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November 2025 by Jan Alexander
Michael was very helpful!
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November 2025 by Luk Elle
Just bought my 7th Subaru from Brian McGinley. He is the utmost professional takes his time goes over all of the features. I recommend asking for him when you come in.
