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February 2024 by JOANN DAVILA
Friendly and helpful staff.
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January 2024 by emo fbi
Hello! I had a great interaction and shopping experience at the cosmetic section of the store. So glad they have that now. However, when I went to get an item of clothing and checkout, my experience got a little bit awkward. First off, both cashiers could be heard trying very aggressively to get people to sign up for the credit card/rewards. I understand as a person who has worked retail myself that this comes from overhead, and you don’t have to sign up if you don’t want to. However, hearing their pushy-ness I braced myself and once I got up to the front I said hello, how are you? All that. Immediately the conversation switched to rewards/credit card. I replied saying I don’t shop there that much, from then on I got no eye contact and a very dismissive attitude. Both cashiers seemed cranky. Just my opinion. Thought I’d share it :)
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December 2023 by K S
The lady at the cosmetic department gave me great customer service. She was very knowledgeable and recommended some great products for my skin. Overall JC Penney has alot to offer at competitive pricing.
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November 2023 by Martina Landolt
Revisiting an old stomping ground after years. Great sales. Limited selections but seem to be of good quality.
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October 2023 by Christine Miklosik
Ordered something on line from JCPENNEY it was shipped to the store a week earlier. Pick up was at the customer service desk. The experience was fantastic from beginning to end.
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September 2023 by Lisa McConnaughay
The store is not always the cleanest and it is not always stocked very well, but the sales are amazing and I can usually find something great here
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August 2023 by Ellen Svehla
So glad we still have JC. We need to shop in the stores or else Amazon will make them disappear.
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July 2023 by chonelle jefferson
The store has a lot of sale prices and a great variety of options in store.
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July 2023 by ben defilippis
Had everything we needed for house warming presents at a great price.
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June 2023 by Eileen Kalal
Picked up 2 curbside orders in 1 day! Helpful staff!!!
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May 2023 by Victor Ingram
Was able to purchase a pair of slacks and tie at a reasonable price, what else can you ask for.
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April 2023 by Jessica Lankford
I made the mistake of having something delivered to store to this location. For one I've had JCPenney's delivered to store several times to other locations and not cost a dime. this store though, you have to pay to get it shipped to store. I get to the store 2 days after my package said it was delivered. Instantly I see a line with about 26 people and one cashier open and she's moving very very slowly. I wait about 40 minutes to get to the front of the line and then she can't find my package and tells me it must not have been delivered yet. I show her the email confirmation that it was delivered 2 days prior and I kept repeating the order number and name but somehow they still never found it. I have no choice, have to ask corporate for a refund and tell them flat out that the store lost my package and I was only refunded it for the item not the shipping costNever again!
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February 2023 by Crystal Fugate
JCPenney off Randall road by Target the lady care sure wasn't too nice to me didn't give me the 30% off on the dress I wanted so I ended up taking it back to the one over on orchard road by Menards in Aurora that place was nice. If you want to go to a nice JCPenney go to the one off of 30 and 34 by Menards and Benny's liquors in Sam's club in that shopping mall.
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January 2023 by Lauralyn Theodore
Customer service Personnel went out of their way to find a lost package for us.
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October 2022 by L Campbell
Things have changed for them quite a bit. This use to be one of my favorite stores to shop. The Buyer has to step up on merchandise selections. My cashier was very nice though.