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March 2024 by Lauren B.
I brought my senior dog in for a bath this week and was called 10 minutes after leaving to be told his small feet got stuck in the grate they stand on for the bath, his feet were hurt in the process, and while trying to get him out they say he "bit his own ear" and his ear was bleeding profusely. HIS EAR IS NOT EVEN LONG ENOUGH TO REACH HIS MOUTH. The female manager rolled her eyes and tried to shrug it off as an accident. When I returned to get my other dog, the other associate was much more friendly and offered to pay for the vet bills. Not sure why an associate had the guts to say that but the manager was too proud to admit fault. DO NOT TRUST THESE PEOPLE WITH YOUR PETS. I will never let them hurt another one of my animals.
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February 2024 by Rashad Jamison
This is the second time I had to reschedule my dogs grooming because it’s booked at a late time that they had available! At this point I feel like it’s because the groomers want to keep leaving early. They called TWICE two different appointments and said “ someone canceled is there anyway you could come in earlier ? “ I tell them no because I don’t have transportation until 6 and then they tell me I have to reschedule! So inconsiderate!!!
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February 2024 by Isis Reyes G
BRITTANY IS HORRIBLE. She cut no 1 but 2 legs, my puppy was bleeding and with no hair, I have a standard doodle and I ALWAYS brush and comb her and this lady said she was matted it’s no way. this is the 2nd time Brittany ruined her hair. The first time she shaved her ears I gave her the benefit of the doubt but again? It’s no way. This lady has no patience with big dogs, my puppy is really sweet and has a good behavior. I should have known since my baby got so nervous when she saw this lady for the 2nd time, she felt her bad intentions and didn’t want to go with herAnd she waited until 15 min before the store closed to call me and asked me to hurry up because they were about to close when I dropped her off at 2pm… she had my baby for about 5 hrsAnd plus she is a liar? she told us her manager told her to shave my puppy and when we asked the manager she said that wasn’t true!!! ?I’m so upset because we didn’t have any issues before with Candy, she’s the best we have been taking my baby with her for a year and we have no issues, Hazel loves Candy, she has done a great job every time we bring Hazel in
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February 2024 by Sadiq Kassamali
great people work here
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January 2024 by Diane Best
Visited this location for the first time last night and was disgusted by the restroom cleanliness. More so, that there was no working sink to wash hands!!! The toilet bowl interior hasn’t been cleaned in months, if not longer.On the flip side, there was a groomer onsite (PM) with brown hair - she was so sweet and watching her groom another pup made our night! She got attacked by poodle kisses and was having as much fun as the pup.
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January 2024 by Carie Forbes
They were awesome thanks again I don’t know her name but my son loves his hamster
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January 2024 by J River
The cashier was super rude to me he didn’t let me know the bags cost money then when he rang me up for my bulky items he didn’t offer a bag and when I asked for one he said you know they’re usually 10 cents didn’t think you’d wanna pay for that. If he is so unhappy with his job or not a people person maybe he shouldn’t be working with customers directly
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December 2023 by Jack Schmidt
The staff were super helpful
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September 2023 by kelly gage
The Groomers were very knowledgeable, friendly and patient when I brought in my new dogs. I was unaware on how they would do for their 1st groom and their experience with your Groomers was stress fee!
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September 2023 by C D
We like the variety of higher quality cat foods offered at the North Aurora IL store. Lots to choose from and/or try, for picky eaters. Competitively priced (Hills brand), too. Setup a customer account simply with your phone number at checkout, for even more discounts!
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August 2023 by jacob yuhas
Extremely awesome. Young lady who helped me get feeder fish was so pleasant. Upon check out getting crickets. The gentleman was also very pleasant. Found things that were not at other stores.
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July 2023 by Ilyria Rising
Candi is not only a great groomer, she really has a way of putting my stranger-terrified dog at ease. Other groomers seem to be similar. Great prices and 8th grooming free, too!
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July 2023 by Charisse Santos
Our groomer, Brittany really listed to us and made sure Mocha's groom experience was a safe/good experience. We're so happy and will return to have Brittany groom Mocha in the future.
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July 2023 by Connie L
Cat Grooming- I had a groomer for a few years for my long haired cats but I can no longer go to her so I have been looking for a new groomer. PETCO is not a place I thought about but I needed someone fast because cats nails were growing out and cats were getting stuck on things. Candy groomed my cats and trimmed their nails. She was great and really was gentle and kind with them. They are normally skittish and can be difficult but they were calm with her and everything went smoothly. The experience exceeded my expectations and she really made it a great experience.
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May 2023 by K9SquadGirl
Very clean. Nice staff. Helpful girl when we went . Loved the geckos! And the turtles who were very active. Reasonable amount of selection and prices were comparable.