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November 2025 by Izzy Lang
Clean, easy access, reasonably priced, and overall nice Facility
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August 2025 by Nathan Smith
We have been renting with Storage of America for a while now, and we can honestly say their customer service is top-notch. Michael and his team go above and beyond to make sure their customers feel valued and supported. They’re always warm, professional, and understanding—something you just don’t see often these days.
Life threw me a couple curveballs recently, and instead of treating me like just another contract, they treated me like a person. That kind of compassion and flexibility really sets them apart. The facility is always clean, well-maintained, and secure, but what really makes it 5 stars is the people running it.
If you’re looking for storage with peace of mind and a staff that genuinely cares, don’t even waste your time shopping around—this is the place you want to be.
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July 2025 by Rosaura Caballero Perez
Good service
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June 2025 by Ellis O
I chose this facility because the location is prime for me. However, there’s no office on the premises and registration requires going to their office in Oswego. Staff in Oswego were kind and friendly. However, I discovered there are hidden fees associated with the unit and the monthly price is much higher than advertised due to fees and required insurance coverage. Plus they required me to purchase a lock from them, without notifying me of the cost of the lock. Kind of frustrating. I would have preferred more transparency.
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May 2025 by Bobby
Great service. Met with Michael and his customer service was great. Property is well kept.
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March 2025 by Victoria Casey
Nice property. This location met all of my needs for a storage location. This is an appointment only location and it took a little getting use to but the online system is easy to use and the office in Oswego returned my calls in a timely manner.
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October 2024 by Jan Dalicandro
Update: My son also had a unit there. When he moved out in August 2024 he found that his unit had also been robbed. He lost 75% of what he had stored. Didn't even bother to report it as they do nothing and the facility has recently been taken over by a new company. Security is no better and the place is very rundown. Stay away!
We received a text this afternoon stating that our unit was found to not have a lock on it so they put on a temporary lock and advised us to replace it with our own lock ASAP.. Being concerned, we went there immediately to find that our unit had been broken into and more than half of our stored items were stolen. I called Red Dot and I felt that the representative was more concerned that we return their lock to the drop box than the fact that we were robbed. He indicated that other units had also been broken into. He advised us to report this to North Aurora police and our Homeowners Insurance. There are no on site employees and a major lack of surveillance at this facility. The customer service representatives are unfriendly and seem to care less when you call them. We reported a man who appeared to be sleeping in a van parked outside of our building several months ago in the winter. The van was up on blocks and missing the front wheels. It was there for weeks. Months later he appeared to be working out of his storage unit and tapping into the facility's electricity with extension cords. He also had old appliances stored outside of his unit. We reported him on those two ocassions. It appeared that the electrical outlet was disabled later but the man remained there working/living out of his unit. This was rather disturbing.
Poor management at this facility.
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May 2024 by David Hildenbrand
Storage unit locked
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April 2024 by Dave M
Clean, convenient, but narrow lanes and good hours.
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March 2024 by Sarah Ludvigsen-Castaneda
Always clean and decently maintained.
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March 2024 by Nashonda
Here good the ?
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January 2024 by Mike Gorski
Was a good experience. The only issue that I had was the code reader was frozen and it took a while to get in the gate. Understandable due to the extreme weather.
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December 2023 by Luke Skywalker
Customer service is probably in a different country
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November 2023 by Gisell Hernandez
My significant other and I are moving and the fact that I was able to call and set everything up without having to go in saved me a lot of time! The unit is an outside unit, 10x15, spacious and clean (a few spiders, but what do you expect from an outside unit). Open 24hrs for convenient access. They honored a veterans 10% discount as well which brought down my monthly payment to a fair amount ?
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November 2023 by Brian Reid
Red-Dot provides a convenient and easy way to set up and rent a storage space on-line.
