-
January 2024 by Nikyta N.
They have the worst selection of clothing. The same clothes sat from last summer until this winter, no sale at that. The Latin gentleman at the register is very rude. Didnt greet, had a conversation with someone else the entire time. When it was time to get the receipt he handed the bag to us while turned in the opposite direction. Please work on the customer service especially when it's required for the job you picked.
-
December 2023 by Anita Davis
They don't honor they prices don't go there again
-
June 2023 by Enah Green Meraz
Head fun shopping there with my With my family members we really had a good time found the nice things Love the store and the workers are very kind too
-
May 2023 by Paul R
Their return system is down and has been for weeks. Seems like a scam.
-
August 2022 by Roxana Medrano
Not Plus Size friendly, either very plain or complex styles with rough materials. Also the workers don't get paid enough to care about their customers.
-
July 2022 by U-jp-tv
The worst place! I ordered some merchandise as part of a present and I was told it would be delivered to the store in riverside park mall illnois location I received a email stating it was just delivered and so I went to pick it up. However I was also told they do not have which was odd..I was also told by manegament that fedex tends to play some games in regards to delivering. And so I said I’ll wait another day I call again and this girl tells me they dont hold them for so long what do they hold. Wow. These people. Are responsible people. Very lost incompetence.
-
November 2021 by Ralph T.
I came here to this store to buy some clothes to give to my sister. It's her debut so I need to buy her a gift. She's so choosy when it comes to the quality of the clothes she wears. Branded clothes make her happy. Because I know that this Forever 21 is a branded clothing line so I shop here. The shop was clean and neat. The ambiance was chill. They are organized in every section of pants and top. I had a hard time choosing clothes because of the many beautiful types of clothes. The staff are not helping me and not giving me some recommendations. They are only happily talking to each other at the counter and ignore the customers. Lot of customers came but they did not greet them. They will only talk to you when you are going to pay for your clothes. It's good that I was able to choose good clothes though their customer service was bad. Maybe I will go back to the Forever 21 store but not in this mall.
-
October 2021 by Agate A.
Forever 21 is my go to store, I really like their clothes specially the jeans, they really fit me well and the quality is so nice. Some items are expensive but there are also a lot of other clothes and stuffs we can afford. Their shop also put items on sale and there are times where it sales up to seventy percent off. There's a lot of negative comment about Forever 21's customer service but every time I go there the lady assisting me is always so nice and friendly, they are professional and they really are doing a great job. I also noticed that the clothes are always so organized and are in place, it's just so nice to look at, almost looked like they ironed every piece of clothing in the store. The only thing that I kinda feel bad about is there are times where the clothes are not in your size even if it is your size.
-
September 2021 by Chrystal Key-Garth
I just want the managers and everyone to know about my great shopping experience at Forever21 in North Riverside Park Mall. My sales associate name was Juleesa, (hope I spelled it right). She was pleasant, professional and very knowledgeable. I was so happy when I left. Her manager was in the phone handling other business and I didn’t have time to wait. This girl is a customer’s dream. Keep up the good work and keep smiling. I will see you soon.
-
August 2021 by Evelyn Reyes
I went into the mall 30 minutes before it closed. The girl at the door said that they were not open, to which I asked if they closed at 7:30pm and she responded with “we’re closing early today”. I pass by the store ten minutes later and I see other people going in. That was quite upsetting and kind of humiliating. Her tone was quite rude and she should have stopped anyone else from going in.
-
July 2021 by Antoineeta Barker
Poor service. Young lady called me to register for service. Walked away to have a conversation with another associate. Never acknowledged me nor apologized for her very rude and unprofessional behavior.
-
June 2021 by Ivelisse Rodriguez
Went at 6:45 and the gate was already down
-
April 2021 by Luna Herrera
I went into the mall 30 minutes before it closed. The girl at the door said that they were not open, to which I asked if they closed at 7:30pm and she responded with “we’re closing early today”. I pass by the store ten minutes later and I see other people going in. That was quite upsetting and kind of humiliating. Her tone was quite rude and she should have stopped anyone else from going in.
-
April 2021 by Axl X43
It's a d*** store
-
February 2021 by Mechelle Wiley
I order online it went to the store wasn't able to pick my order up they gave my order to some one else now customer service can't help me they not answering the phone at the store now i need my money or my products or someone.
