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March 2024 by Maritza Bonilla
Terrible customer service no help at all.
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March 2024 by Bill Sellers
THE DOCTOR THAT DID THE EYE EXAM IS VERY GOOD, ALSO LINDA AND FELY ARE VERY HELPFUL.
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February 2024 by Sean Cusack
My appointment was seamless, consise exam. Walked me thru everything. Other places would call or text constantly reminding me. I was treated exactly how i want to be treated. No pressure upsell. Staff personable and my doctor, Dr. Baseleon was a lot more knowledgeable than most people in areas beyond his expertise in being an optometrist. I screened other doctors but was looking for one who i feel is genuinely interested in my well being. I am glad i took the time to shop and will be back there again.Everything was perfect in my experience with staff and Dr. Baseleon. I enjoyed it, it was also a learning experience and will refer anyone who asks. Thank you, God bless you and staff. Amen
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February 2024 by Y Y
The guy doctor is really kind and very professional at what he does. The front table people and the ones sitting outside are on the other spectrum, they look like they don’t want you there, they really hate talking to you and barely say anything.
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December 2023 by Mabel martinez
The doctor is amazing. He listen and then explain in a way for you to understand why your having issues. The other part is that you'll get your glasses next day depending on time frame.
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October 2023 by Alesia Taylor
Saw eye Dr last week for a Stye on my eye. Has me take a pressure test, Dr prescribed eye drops and I was to do a follow up appointment the next week. Took my insurance and paid an additional $135. When I returned for my follow up a week later, they wanted me to pay for another pressure test along with any other fees. What was the point of asking for my insurance if you wasn’t going to use it and why do I have to keep paying for the same test every week. I left without getting any service because I was told that they would only see me if I paid for that test again. Business is terrible and they’re just trying to get as much money out of you as they can.
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August 2023 by Annette Davis
Very quick and professional experience. They carry a large amount of designer frames.
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August 2023 by MTGH
I’ve been coming to this location for over 5 years and the customer service has definitely gotten a lot better. It’s nice to be greeted upon entrance ?. For me and my child they have the best selection of frames with amazing discounts too. My doctor is great very thorough. I always get honest opinions when selecting frames for my face shape. I will continue to receive the my eye care from Pearle Vision.
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June 2023 by Laura Shanklin
Thank you for being so patient, professional and extremely helpful. Colleen and Fely (not sure if I’m spelling that correctly) were a joy to work with. I will definitely recommend them to others.
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May 2023 by Sergio Sanchez
I been Pearle Vision costumer for over 25 years, at Harlem and Cermak and now in the Last location in North Riverside, great quality glasses, great Service, great Prices, depending in what you want to spend, can't ask for more, remember "the way you ask, you will recive" my name is Sergio Sanchez 86 years old with common senseRiverside Riverside,
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April 2023 by Monique D.
The Pearle Vision in the North Riverside Mall is a total rip off. I paid for my eye exam including the co-pay immediately. I checked out the eye ware (frame selection), and I elected to get my glasses online. I chose to get my glasses online, because the glasses at Pearle are unattractive (in my opinion) and terribly over-priced. They refused to do my measurements for the frames which is poor customer-service. I spoke with someone over the phone who assured me that it could not be done. I wish I had known that they would behave this way before I got my eye exam from them. There is NO WAY that I will spend one penny at this place again. Judging by many of your experiences, I am not alone. They are a greedy company that offers a poor (overpriced) frame selection and the customer-service is awful. NEVER AGAIN.
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March 2023 by Jasmine Aguiniga
Decided to try this new place and I do have to say, the Dr. was extremely nice, welcoming, and knowledgeable. However, his staff was a bit rude. I went in and told them I was strictly going in for an eye exam, not a new pair of glasses and when I was done with my eye exam, one of the ladies said I needed to look for glasses. I just roamed around meanwhile she typed up my information, and I told her I just needed my eye exam and she persisted to say "well your insurance covers X amount..." (I know it does, but I don't want to get any at the moment). I felt pressured to look for glasses, but in the end I told her again, I was just there for an eye exam and needed my prescription. My partner was also there for just an eye exam and she insisted on doing the same thing to him. He does not know his PD so he asked her for it and she said "You can ask for the PD wherever you're going to get your glasses from." We are aware that we can pay extra for our PD information and was willing to, but she gave no choice to do so. We were fed up, and just left. We will not be coming back to this location.
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March 2023 by Daisy s
Great, quick service. I went during my lunch break.I got my frames the next day. My prescription was updated and I didn't have any issues. It felt great to see clearly again.
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December 2022 by Jessie Marinez
North Riverside Pearle Vision team are very nice and the hospitality of the charts Dr. William Baseleon and the Tech assistants and all the sales representative were phenomenal if there would be training for new employees and I was a CEO for Pearle Vision I would definitely send them to this wonderful and cheerful team. I was the last appointment and there glasses tech stood a bit longer just so I can have my glasses ASAP you hardly see this anymore plus there one of the few that have a eye glass technician. Customer Satisfaction of the charts. So if you are buying glasses or sun glasses go see the Pearle vision team at North Riverside this Christmas 2022 there full of cheer and professionalism. Thank you so much the glasses are great! See you soon I am going to need some sun glasses. Merry Christmas and Happy New Year!
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November 2022 by Shirley Frazier
I love the North Riverside Pearle vision center They gave me Very great customer service My salesperson was colleen and fely. They went above and beyond.Dr.Bill is the Greatest Doctor Ever he was patient with me I enjoyed my time with them all ???????? Great People to work with.
