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December 2023 by Naomi Pennino
I have been working with West Town Bank & Trust for years. Rob Forslund in particular has been incredible attentive to getting quick responses and a smooth loan flow process for our SBA loans. I recommend them highly!
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December 2023 by Vikas Magoo
Working with West Town and specifically Robert Forslund has been a fantastic experience. They went above and beyond to help us through the lending process by taking the time and effort to understand our business and exactly how a capital injection can help us grow further. As a small business owner, they were also able to offer other value-add services for our business. Thanks to the financing, our sales team will have the necessary support to grow into 2024 and beyond. Thanks Robert and West Town!
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December 2023 by Karen Martin
The team at West Town Bank & Trust are awesome, beginning with Robert Forsland. If you're considering working with West Town, know that you'll be in good hands!
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November 2023 by Matthew Mullen
The associates at West Town are phenomenal. They walked me through securing my SBA loan and made the process easy to understand. Huge thanks to Robert Forslund, Heather Orr, and Jeffrey Olsson for all their hard work and patience!!!
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October 2023 by Mark Scribner
Having used commercial banking for almost thirty years, been an investment banker I can candidly say working West Town Bank & Trust has been an amazing experience.The level of detail, communication far exceeded my expectations.
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September 2023 by Hector Guerra
Great bank to work with. They helped me through the SBA loan process. The process was very informative and simple. Do recommend for other businesses seeking to expand and grow.
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August 2023 by John Davenjay
I was working with Robert Forslund recently. My experience working with Robert was noteworthy of this review, not only because of the amount of care/time he invested walking me through my options, but it was because of his transparency and forthcoming honestly. It felt like he was sitting on my side of the table through the whole process. He was a trusted advisor and gave me both sides of the story and I think that's rare.
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July 2023 by Elyas Wahdat
In the often complex and daunting world of finance, finding a bank that truly understands your needs is paramount. That is precisely what I found at West Town Bank & Trust. Not only is the staff highly skilled and knowledgeable, but they also offer personalized, attentive service that far exceeds the norm.I had the distinct pleasure of working with Robert, Erik and Dan while processing my SBA loan. Their expertise, attention to detail, and professional demeanor were immediately apparent. They were able to clearly explain each step of the process, ensuring I was informed and confident in every decision I made.Robert was my first point of contact, and his warmth and commitment were evident from the start. He patiently walked me through the entire process, providing clear, concise explanations for all my inquiries. He's a true professional who made me feel respected and valued.Erik exhibited a keen understanding of the underwriting process, and explaining it in a language that was accessible and clear. He handled the numerous documents and their intricate details with precision, ensuring everything was in order and well-presented. His timely coordination and consistent follow-up resulted in a swift and effective process, keeping any potential hiccups at bay.Dan, the final person I worked with, was equally impressive. His keen eye for detail and unwavering commitment to customer satisfaction ensured that no question was left unanswered. He consistently followed up, ensuring every document was in place and each deadline was met, a testament to his dedication.The staff at West Town Bank & Trust has set a high bar when it comes to banking services. I felt like a valued customer every step of the way, and it was clear they were working in my best interest. The level of care and attention to detail was truly unparalleled.In conclusion, if you're seeking a banking institution that places your needs at the forefront, I highly recommend West Town Bank & Trust. Their professionalism, expertise, and dedication to customer service are a true standout in the industry. Thanks to Robert, Erik, and Dan for making my SBA loan process a positive, seamless experience.
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May 2023 by John Gilbert
I appreciate the attention to detail provided by Robert and his team. As we all know the SBA process requires a lot of documentation and Sam was great as keeping the information flowing. We got the loan done and approved and closed. The funds have been received thanks to them helping walk me through the process. My next SBA loan will definitely go through West Town Bank & Trust.
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May 2023 by Jazy Villanueva
Was at this location never had an awful and nasty experience and if there was a 0 star ratting this would be it! the manager “Adriana” has no Managment experience at all! and real sarcastic in my opinion. says is because you don’t have an account with us! come inside of the branch to cash your check when it was never an issue before! and taking into consideration I wouldn’t consider this place to bank with at all! “Adriana” with a smirk on has the nerve to say “have a nice day” after the inconvenience and you wanna call that professional? N on top of that laughing about the situation, Im allowed to give my output and this exacly how I feel about your branch!!! And will let friends and family know.
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April 2023 by E C P
Ms.Anjelica Gamino was amazing! Professional, knowledgeable, and such a sweetheart.The only complaint has to do with the assistant manager.. she was a bit rude over the phone; Definitely recommend a bit of professionalism training for her!
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March 2023 by Bryan Warner
Sam, Dalton and Ann did a fantastic job leading me through the process of getting a much-needed capital infusion for my insurance business. This team is top notch!
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December 2022 by Loan Recipient
Very impressed with the streamlined process. 25 days from application submitted - to funds distributed. Banking partner earned.
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November 2022 by Daniel Rojas
West Town Bank & Trust made the SBA loan process extremely easy for my business. Even though there was a lot of information and documents to be provided, their technology allowed for seamless transfer. Their customer service and follow through was excellent and I received my loan faster that I anticipated. I have no problem referring them to other insurance agencies in the market for a loan.
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October 2022 by Jazmin Noriega
Longest wait on drive thru if there was a 0 star rating that would be it for this bank been waiting in line for over 30min slowest cashiers ever…. I swear!!! Horrible service!!!
