-
January 2024 by Kids Nieves
Going there for vacation must be super. Fun like a 2 hour drive that's not bad. It's so fun the water park so nice. The locks is so nice. The arcade is so nice too. I'm really hoping to go there this summer yippee so fun And maybe go with a friend ???
-
January 2024 by Davin English
We went to this resort last year and had a good time. It was great for a quick getaway and our kids had a lot of fun. The only issue then was that there wasn’t much around there, so the only food options were to eat at the incredibly expensive restaurant or plan ahead and bring food in a cooler with you. We reserved a room again for a weekend as a Christmas gift for our kids and they were very excited. The morning we were supposed to leave, our daughter woke up with a fever. I called to cancel and was told since it was less than 72 hours until our stay, we forfeited the entire $180 deposit. I asked if we could reschedule instead of losing the deposit and was told that money now belongs to the company and if we want to reschedule, we have to put down another deposit. We did not want to bring our sick child to the resort and expose the staff and guests to illness, there was nothing we could do about that. Instead of letting us reschedule and getting any future money from us and being the place we go to for our annual trip, I will now be looking for other resorts who have better customer service.
-
January 2024 by Tara Davies
You get what you pay for! This place is half the price of a name brand water park, BUT definitely needs maintenance. The actual water park is in sad shape. Rust all over, bottom of the water/pool is brown (needs a DEEP scrubbing), wooden stairs water rotted near the last river, rusty nails/screws popping up near the lazy river. The water temp was lukewarm and the air inside was chilly. Chlorine levels are way high - my kids definitely felt the effects of it after 2 days of swimming. The lifeguards were very friendly and good, and staff overall was good. Rooms were ok, clean enough and no bugs. Bathroom was needing some cleaning and repair - chipping and peeling paint everywhere in the shower. No toiletries provided and no towels replaced at all even when we requested. The restaurant was expensive for the quality. The breakfast buffet was very lacking for the price. BUT I guess you get what you pay for here!!!Safety: Be careful with the rust and nails in the waterpark
-
January 2024 by Lori Guthrie
Awesome experience so much fun
-
January 2024 by R Delgado
Ok place to hang with the family and economic price WATER NEED MAINTENANCE ASAP,Food & drinks: Food was great ?
-
January 2024 by B. W.B
Everything was closed even though they said it was suppose to be open, (No coffee anywhere the entire day) and the waterpark water is not heated. Literally the back part of the lazy river was ice cold and they still have the sprayers/water drop going with ICE COLD water..... It was a waste of money and everyone there was talking about it. We thought it would be nice staycation resort for winter.... wrong. they should close in winter if they don't plan on being accommodating.Rooms: Rooms were fine. Bigger then usual for families.Safety: I felt safe and kids free to run around without worry
-
January 2024 by Alyssa Hubbell
So accomodating! With the unpredictable weather they extended our stay for free and even jumped my brother’s car. The best service we’ve had at any resort!
-
January 2024 by Liz Olmeda
If I could give 100 stars I would!! Rooms were clean and stocked plenty for our weekend stay, when we were supposed to check out the roads were bad and the weather was awful so they let us extend our stay an extra night completely free! This meant a lot to us considering it was me, my fiancé, and my sister in law and we had our 6 kids with us! The waterpark was awesome, clean towels everytime we went. Seriously the best family resort we have been too, we will definitely be back!!
-
January 2024 by Awesome King
Had an issue with the room and asked to speak with the manager. The manager was apparently way too busy to even speak with us. We left immediately and rented a room elsewhere. Tried calling the next day to speak with a manager and was on hold for 20 minutes until the line was disconnected. They do not value their customers at all. Rooms seem outdated and have a slight moldy smell. Would never attempt to stay there again.
-
January 2024 by Stephanie
The water park is closed m-w- the only place this is disclosed is under the water park tab on their website but NOT when you’re booking a room. We’ve stayed before so we weren’t initially looking through the entire site. While showing the attractions to an excited 4 year old, I discovered the main reason we were planning to attend, the water park, would be closed on the day we had booked. Despite this, they made us pay 10% to cancel and shamed us on the phone for not knowing their small print, hidden “off season hours.”
-
January 2024 by schaenon denum
This was a perfect get away for our family. The water park is geared toward younger kids, and my 3yo LOVED it.Our room was great- no complaints. Service from employees was satisfactory. Everyone was friendly and doing their best.The wrist band situation was irritating- each day is a different color wrist band and you have to get the wrist bands yourself each day.Overall, we will definitely go again!
-
January 2024 by Cristihan Acevedo
We had our wedding at Grand Bear and it was amazing! Caitt Meyer and her team were fantastic! Caitt was very responsive and helpful through our conversations. She made me feel at ease and comfortable with everything goin on. All of our guests had a wonderful time! We would definitely recommend Grand Bear to our family and friends.
-
January 2024 by Alyssa
We came for the waterpark and got a party room. It was way more than we expected! It was so much fun and very clean! It was a great price for the experience! And Caitlen was amazing at helping plan it and always answered any questions! Thank you guys so much!
-
January 2024 by MiddyKitty Kat
Horrible service from the front desk. Won't be coming
-
January 2024 by Jolie Cox
Not too shabby for a quick weekend trip. Very affordable. Water park is decent (needs some repair but overall decent) the arcade is really nice, the restaurant in the building is really good, the food was great! I liked the little ice cream donut and coffee area. The kids watched a movie upstairs at 7pm and really enjoyed it.Next time I’ll come when the weather is nicer so we can hike. I noticed they had several outdoor play areas and mini golf too! The reviews are mixed here but—I enjoyed it.
