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November 2023 by Tom P
Agreed on price. Then wouldn’t let me pickup the car the same day citing “not available to pass inspection because service dept left for day.”Told me I could pickup Monday. Monday came and said it’s not ready, I can pickup Tuesday or Wednesday. Tuesday came and said it wasn’t ready, it’ll be ready Wednesday or possibly Friday. Later Tuesday, said car was sold. Dishonest sales tactics. Also wanted me to wire money without car being ready!
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November 2023 by Mike Barakat
Had an amazing experience with Nick and Emal. Great guys and treated my family (had two little kids with me) like their family. Easily the best car buying experience I’ve had. Highly recommend them.
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November 2023 by K Hanna
Not happy with the service here. I don't recommend this place. I bought a car in February, the car sales person was mediocre at best. Asked plenty of questions before purchasing and was given "all the right answers" told them my main deal breaker was not to have the drive flat tires. I didn't want them because I had a bad experience with them before. I was told I didn't have them. Only to find out after I purchased the car I did in fact have them. I was highly upset when I told them about it and was told "they are not that bad" well its my money and I pay for what I want to buy. Don't force me to buy what u want me to, and that's what I felt.Then I was supposed to have complementary Mercedes me service. I NEVER got it! To this very day im still waiting and it has expired. Showing pending from the dealership, was told they didn't do something and it's still held in pending and it's been 9 months. I never got to use the service, despite going in multiple times trying to address the issue. I was told recently they would look into it and get back to me. It's been over a month and nothing.I was told service A and Service B were certain prices but they changes of course.I was told I had a certified card all services were done prior to my purchase, only to be told I had to repeat all the services that were done in February. I had to insist that they were done and I wouldn't pay to have them done because they weren't due. Upon further investigation they found that they weren't needed. Made a complaint with Mercedes-Benz USA and still no reply from them.I was told that brakes would last 64k miles, of course depending on driving habits. But for sure 50k, only to be told "I'm not sure why they told you that"This has not been a great experience at all. The customer service here is terrible. Communication is awful and follow through is even worse.Most of my experiences have been terrible. I won't say stay away, I'll say proceed with caution.
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November 2023 by Adewale Ojo
I did an oil change in October 2023, bought my car in May 2023. One thing that threw me off was the additional service i had to pay for(windscreen wiper blades and cabin dust filter). I got an email recommending me for additional service listed above and i kept wondering why this was not changed during the purchase of my car. Why they didn't think it was a good service to provide to a customer when the car was purchased. Also, why is it not a complimentary service for the first year of the vehicle purchase to include oil change. All in all, I paid over $500 to get my oil-change, wiper and air-filter changed. That’s a poor customer service right there.
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November 2023 by tony i
Stay away from the crooks in service. Took $500 from me to diagnose a control screen that wasn't working. I guess it was the first dashboard screen that malfunctioned in Mercedes history. Claimed they spent 5 hours to figure out it needed to be replaced and needed another $6,600 for that...They apparently had time to do the "complimentary inspection" and recommended another $10,000 in repairs for a car that drives perfect. DO NOT GIVE THEM YOUR MONEY
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November 2023 by Dennis Clayborn
The salesman were great to work with. They got me financed and in my new car without a problem. They were very professional and knowledgeable about the car
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September 2023 by Aslan Bidzhiev
I had an extremely disappointing experience at the Mercedes dealership. Despite confirming the availability of a loaner car both the day before and while en route, I drove 30 miles only to be told upon arrival that there was no loaner car available. To make matters worse, the manager's dismissive response was, "If you don't like it, you better leave." It's shocking that this level of service is considered acceptable, especially for customers who have invested $250k in their products. This experience left me deeply dissatisfied and questioning the dealership's commitment to customer service.
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September 2023 by Larry Jankelowitz
My wife and I have bought/leased 5 cars from from Autohaus over the last 15 years. I was terribly disappointed in my most recent experience when trying to buy over my car at the end of the lease. As soon as Autohaus became aware that I intended to buy out the car rather than lease a new car they lost all interest in me. Multiple messages were not returned. Even when I spoke to a live person, they would have no idea on the process and would ask if they could call me back. Those call backs never occurred. To me it seemed clear that no one was interested in helping me because there was no commission to gain. So disappointing after all of these years of being a loyal customer. Never mind, there are other dealers and of course there is always BMW and Audi.
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September 2023 by Tracy O'Flaherty
I have bought several cars from Autohaus. The service and attention to detail is excellent. Very happy with all of the cars I have gotten over the years.
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September 2023 by Vitaliy Kuznetsov
Stopped by to explore a few potential candidates to replace my current vehicle. Matt and Mike were very helpful, offering good advice. They were also very friendly, professional, and courteous. Thank you, team Autohaus!
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September 2023 by Nikolay Berg
Terrible Experience - Avoid This Place!I recently had an incredibly disappointing experience at this place. I brought my car in because the driver's side wiper was malfunctioning, despite the fact that my car only had 2000 miles on it. They took my car in promptly, but what followed was an hour of frustration.After supposedly inspecting the car, they claimed that the foreman was working on it. They even said that they had to drain the windshield fluid, insisting that only Mercedes-Benz windshield fluid could be used. When I questioned why the fluid would only affect one side, they had no explanation.To make matters worse, when I asked if they had considered replacing the wiper itself, they simply stated that the foreman found it to be in good condition. This left me with even more unanswered questions.Three major concerns arise from this experience:1. Why is the foreman working on wiper issues?2. If they can't accurately identify a simple wiper problem, can they be trusted with more serious repairs?3. Why did they waste over an hour of my time on such a minor issue? Are they attempting to bill unnecessary work to Mercedes-Benz?I strongly urge Mercedes-Benz to send someone to assess their work ethic immediately. It seems like they are engaging in dishonest practices, either by performing unnecessary work or not doing any work at all.This visit was a complete waste of time, and in the end, I had to purchase a new wiper blade online myself. I strongly recommend steering clear of this place!
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September 2023 by Dimejiw (Miggs)
Long story short: These people are very very decent and I trust them completely to sell me a carNicholas Mainiatis is an outstanding car salesman and sold me my new car. They are very patient, fair, and decent people that work at Autohaus. My parents have bought 2 cards previously from them and I bought my 2nd car from them the other day.Nick was decent enough to set aside separate time with me to do a tutorial on the car which I greatly appreciated. When I compare this place to places such as Mercedes-Benz of Chicago, the difference is night and day. The salesmen there are aggressive, impatient and want the buyers to be impulsive and do a panic buy. I never felt like that at Autohaus.Thanks Nick!
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August 2023 by Nikolay T.
Title: Terrible Experience - Avoid This Place!I recently had an incredibly disappointing experience at this place. I brought my car in because the driver's side wiper was malfunctioning, despite the fact that my car only had 2000 miles on it. They took my car in promptly, but what followed was an hour of frustration. After supposedly inspecting the car, they claimed that the foreman was working on it. They even said that they had to drain the windshield fluid, insisting that only Mercedes-Benz windshield fluid could be used. When I questioned why the fluid would only affect one side, they had no explanation. To make matters worse, when I asked if they had considered replacing the wiper itself, they simply stated that the foreman found it to be in good condition. This left me with even more unanswered questions. Three major concerns arise from this experience: 1. Why is the foreman working on wiper issues?2. If they can't accurately identify a simple wiper problem, can they be trusted with more serious repairs?3. Why did they waste over an hour of my time on such a minor issue? Are they attempting to bill unnecessary work to Mercedes-Benz?I strongly urge Mercedes-Benz to send someone to assess their work ethic immediately. It seems like they are engaging in dishonest practices, either by performing unnecessary work or not doing any work at all. This visit was a complete waste of time, and in the end, I had to purchase a new wiper blade online myself. I strongly recommend steering clear of this place!
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July 2023 by Destiny 411
Mark Tames has got to be the worst in the industry. Horrible customer phone service from the sales department specifically Mark. He never return calls.
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July 2023 by Savka Kotur
Had a really great experience buying a car from Kevin. He was great to work with and did everything he could to make sure we got everything we wanted and needed.
