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February 2024 by Kenneth Scholz
This location is staffed by an expecially pleasant and helpful agent. We have used it many timea and have always been satisfied.The office is located within a hotel that is always open, for after-hours returns one simply leaves the contract and keys with the hotel's lobby agent.
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December 2023 by Ozzie Suman
Excellent service and the staff is extremely knowledgable. Amirally always goes out of his way to make sure I am satisfied with my rental. Keep up the good work!!!
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December 2023 by Jill Jenik
I'm an Avis Preferred client and couldn't be more disappointed with Avis and this location. My reservation was for pick-up at 9am. I arrived at 9:30. The pick up site is in a hotel, and nobody arrived to run the rental desk until just past 11am. After waiting in a line that had built up over the past 90 minutes, I was given a car that had not been cleaned. The car had a half full coffee, and an empty Dunkin Donuts cup in the front. Tags for items of clothing were scattered all over the back seat and floor, and the car had clearly not seen a vacuum in some time. Leaves, twigs and other debris was scattered all over the floor, front and back. The car had 3/4 of a tank full, which isn't a travesty, but serves to enforce that this location does not check its cars, and does not value their client's time. I am using this car for business and have to leave very early in the AM, so my Sunday will be spent doing Avis's job (gas and clean the car). I travel often for business and a few times a year for personal, and will likely use a different agency, or certainly different location next time.
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October 2023 by Chris White
Did not have car even close to our reservation. Sent us to airport which has extra fees. Had to return car with broken trunk latch. Issued gas guzzler. We demand compensation
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September 2023 by Michael Coles
Although it was a great price. The car was not cleaned and sanitized when I got it, and it was way to low to the ground.
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August 2023 by Liz Vydra
Amir is great and very pleasant to work with! Everything was very smooth with my rental.
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May 2023 by Jared Dittmer
An hour after my rental time I was told I had to drive to another location to get a vehicle similar to what I rented. Then I was charged an additional fee. This is unacceptable after waiting for the vehicle over an hour and having to drive to another location.
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March 2023 by O B (OB)
The staff was extremely accommodating. The pick-up and drop-off was easy (it is right at the Renaissance hotel parking lot). The price was reasonable. This location might have fewer vehicles to choose from in case you want to upgrade on a spot.
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March 2023 by Nate F.
Scam!!! Beware!!!This manager has no morals. He will charge you a fee a few days after you return the car. Most people will not look and forget about it a month later when they get their credit card bill. I have to give it a single star in order to submit this review. It deserves 0 stars.
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March 2023 by Tracy Flynn
I do not recommend the Avis at the Renaissance Hotel in Northbrook at all. To be completely straightforward, the owner Amir Merchant, although very friendly, is a liar. He lies about having available cars, he lies about cleaning them, he lies when cars clearly need maintenance (dashboard lights indicating that the Stop/Start system is not working because it needs servicing, or that an oil change is overdue). When I asked him point blank about the lights he told me they were totally normal and were always lit up like that (he didn't know I own the same car and that I knew he was lying) Then when you return your rental with a full tank of gas, he charges you for not filling it up upon return anyway. Problem was I prepaid for my car so the extra charge was very noticable. When I called him out on it and offered proof that I had filled it up, he quickly offered to credit the charge because he "knew I had filled it up". He did immediatly fix the invoice and emailed a corrected one. I will also add that I found the main Avis customer service line and roadside maintenance are very helpful when you call to report things like this.
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March 2023 by o bama
He's no better than a swindler.I made a reservation on the website, but there is no car and there is a more expensive car.
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January 2023 by Haifeng Z.
We have this annual ski trip with multiple families to Colorado, we always need the Ford 12/15 person van for the trip. Rent it here for the first time, because this place is open on both Saturdays and Sundays, and the price when I booked it 5 months ago was probably a hundred dollars cheaper than the other options. I got a call from Amit the day before the rental, to confirm I need the car, and he suggested the best pick up time. I am glad I didn't miss that call/voice mail, looking at other people's experience here. These cars are in high demand, no show will be bad for the rental company, I don't blame them. I give only 4 stars because the big van was not very clean, especially the outside. It's really not Amit's fault, because he got the car from Avis just 20 minutes before we arrived, and he had been cleaning the inside the car since. There's no car wash/cleaning facility at this location, so Amit vacuumed as much as he could already.I will definitely rent from this place again. Amit is a very nice person. Just make sure you call him the day before your rental to confirm the reservation.
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December 2022 by Bill
Avoid this Avis location at all costs. Received a downgraded car, but Emir would not lower the price. Last car on lot, so if you don't pay, you don't receive the car. Cigarette stains and smells in the car. Over 60mph, car shakes due to misalignment. Just bad.
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October 2022 by Bill Tuma
Their credit card machine doesn’t accept a chip card and my stripe doesn’t work.
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August 2022 by Eugene Fliman
We had to get our friend’s car, cancel other reservations, and make new one, what a nightmare! The owner is simply dishonest, rude, lying person. I will never ever go to this location again.I have reserved a car with Avis CONFIRMATION NUMBER 35571561US4 for August 6, 2022 pick-up at 08:00 AM LOCATION Renaissance Chicago North Shore, N9B 933 Skokie Blvd Northbrook, IL 60062 with DROP OFF same day Sat Aug 06, 2022 at 08:00 PM LOCATION John Glenn Columbus Intl Airport, CMH. The reservation was made on June 26, 2022 about 40 days in advance.Arrived at the pick-up location 8:00 a.m. to pick-up my car, and was told they don’t have it. There were quite a few cars in the Avis lot, I have a video. Amir (owner) said they are reserved by someone else and there is nothing he can do. To reiterate, dishonest, lying person.
