-
December 2022 by Tanyu J.
Went this Citi Bank branch today and was the only customer when I walked in. There was 1 teller and 3 bankers in the branch and I was told to wait to be served. Had to wait 10 min to until someone finally came. Very disappointing. Wouldn't recommend this branch to anyone in the neighborhood.
-
September 2019 by Lindsay P.
Do Not Sign Up for the 50,000 MIleage AA Advantage SHAM. I travel a great deal, and am a citi card holder. I thought, by signing up for this credit card I could boost my mileage back to an elite status after using my reward miles on another ticket, depleting my miles. I signed up, never received the card, never received the miles and was still charged a $99 Membership fee. I have not received a single perk. I called customer service who bounced me back and forth between 4 different people from Citi to AA to Citi again as they claimed each were responsible. Then they told me that not only would they not give me the reward miles, I was also ineligible because I didn't put any charges on the card. Yet they charged themselves $99??!! The card that I never received. Yet I still had to pay the $99 membership fee. A sham. Citi Cards, I have been a customer since I was 18. AA I have been a customer since I had a job at 20 and i'm sure before that. For 2 longstanding companies, I am incredibly disappointed and saddened at the lack of loyalty, customer service and a sham of a program.
-
January 2018 by C J.
I have recently disputed a charge with Citi AA Advantage Card and they decided to side with the merchant. Never asked for additional information from me, etc. A horrible experience. Every time I contacted customer service, agents were uninformative and unpleasant to speak with. On a separate occasion, claiming miles has been a challenge, as well; trips/bookings are not being accepted. CitiAA is very limited with their rewards program and, in my opinion, are not worth the annual membership fee. AMEX and Capital are far more flexible and have great service.