Computers in Northbrook, IL

“When I came into the Apple Store yesterday with my iPad and iPhone, I showed Fausto how my iPad had all of my previous events dating back to 2012 (I had NOT yet upgraded to the latest operating system on my iPad) and my phone (which I had upgraded to the new system) and it had NO previous calendar events. Needless to say, I was terrified that I might lose all or some of my information in the process of solving the problem. I think many people who essentially have EVERYTHING on their phone and other devices are fearful of losing their information, especially when someone else is making ajustments to their devices.Fausto was BEYOND amazing in his thorough and precise method of figuring it all out and making certain nothing was lost in the process. He was extremely kind and patient while helping me and explained each step in terms that I could understand. His method was like that of a surgeon's... exact and precise. It's clearly apparent that he has a vast knowledge base of both iPads and iPhones and I can only assume he does for all of your other products. He was/is such a wonderful person to work with and put me at ease so I totally trusted everything he did and the suggestions he made. Along with all of that, it's easy to see what a fine individual he is because he immediately creates a rapport of trust with his customers. I can recommend him to everyone without hesitation! Apple is EXTREMELY lucky to have Fausto on their team and I was lucky to have him be my guide through this issue and completely solve my problem. Kudos to Fausto!!!!”