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April 2023 by Jackie B.
I needed a very important prescription filled, and I spent over an hour on the telephone, trying to get through to the pharmacist at CVS in Northbrook. Nobody ever picked up the telephone. I finally got in my car and I drove up to CVS, there was nobody in line in the store when I arrived I Explain to the pharmacist what had happened and instead of apologizing, she basically told me we are all human, and there are only three of them, they can only do the best they can do. At 2:30 in the afternoon she told me the prescription will be ready in an hour and I am sitting in a parking lot at 4:30 in the afternoon killing time waiting for it to be done. I tried to contact corporate, but I got the same response I did when I tried to call the pharmacy, no answer I could stay on hold forever.Absolutely terrible customer service.
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February 2023 by Kate O.
Amar was super sweet and quick! Thank you for CARING for your customer :) great service
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September 2022 by Betsy M.
The pharmacy staff is always friendly and professional. However, they are severely understaffed! It almost seems cruel the have them killing themselves trying to keep up. They are all running hard every time I am in there day or night. C'mon CVS, you can do better
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June 2022 by Talia S.
Had the absolute worst experience here. Had booked an appointment for covid testing, since it was needed at the time for travel. Which I needed in order to visit my sick grandmother (I had a flight the next evening in order to visit her). Anyhow, I had pulled into the lot maybe a minute or two after the said schedule time for my test. The woman doing the testing had someone else in the hut. The lady exit the hut and returned to her vechicle. So I waited and never received a call or anything. So I had decided to call the pharmacy only for them to say that the ones doing the testing are apart of a third party company and they do not have a way in contacting them. (Which was bizarre considering that they have a whole set up in the store) that says minute clinic. Right after I finished talking with the pharmacist. I received a call stating that I did not show, and had to reschedule. I called the number back only to get one of the most inconsiderate rude woman, throwing out how she seen me come and I went right inside knowing I had to stay in my car. She also stated that she had cancelled the appointment and would have to reschedule for a different day. I explained to her I was leaving out of town to visit my sick grandmother and is there any way she can take me now. She said NO! Not my problem, then presumed to say to me "your people are all like that and are never on time." Not sure what she meant by MY people. I'm not sure (well pretty much don't want to believe) if she was looking at the color of my skin and making assumptions about me, which I presume so. I'm not sure how or why this individual is associated at all with CVS especially if she's making these assumptions about me. Lord only knows how many more people (of color) she has said or done this too. I will not be returning here. Especially the way I was treated. Quite honestly it's pretty disappointing and disgusting that someone like this is representing CVS/Minute Clinic in such a negative light.
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April 2022 by Ann W.
I was in the CVS store on 936 Willow Rd, Northbrook, to pick up an online order on April 18, 2022 around 5:50 pm. The staff at the register (the name on her tag says Stephanie ) was rude, inpatient, and disrespectful. I go to this CVS location at least once a week with usually good experience. This time, however, left me with bad taste as Stephanie was ranting in front of my face, such tirade behavior that I don't understand what was wrong with her. She told me to wait as she was helping another person, and I said that was fine and I could wait. I don't even know what I said that she didn't like. She told me not to mothering her. Another customer told her to come down, and then she started ranting to him. While we said that we need to talk to a manager, she said that she's been the manager for nine years. In order to provide a better customer services, CVS should consider to have a different manager for this store. If the store has security video tape, the management team at the HQ should watch it.
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April 2022 by Thomas Shim
Best Pharmacy team hands down.
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February 2022 by Error 404
Best Pharmacy team hands down.
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October 2020 by Pat K
I went to CVS to purchase items after work. The cashier was extremely helpful. He set me up with a new CVS card in no time so I could get a discount on soda. He was a pleasure to interact with. This store is bigger and well stocked and very clean.
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October 2020 by Jaqueline O.
Don't waste your time just drive a few miles away to highland park this cvs they have had my prescription for 5 hrs still not ready this is rediculous worst cvs ever im still waiting had to show up to cvs
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April 2020 by Payton Smith
There bathrooms smell the best out of any public bathroom I have been to a+ on that and the staff is super helpful
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March 2020 by Kelly Sidler
Medical tech. who saw my 5 year old son was insensitive and terse. She was condescending and scolded me in front of my kids about previous medical decisions that she knew nothing about. Very unprofessional. My son left scared. Won’t return.
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November 2019 by Pat Maloney
Nice clean well staffed store. Problems with extra care deals sent to your card. It takes several tries to use the coupon cvs sent.
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November 2019 by Maria Gomez
This store is clean and stocked nicely compare to other CVSs stores! Cashier was really nice as well
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November 2019 by Donnabelle Golden
Rude pharmacist and rude technicians. I used to work in an extremely bussy pharmacy before where the lines never ends with good and difficult customers and never treated any of my customers in a rude manners. We even have to come twice to pick up my prescription cause they don’t know how to find prescriptions both on the computer and on the counter. I will never come back in this pharmacy again.
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July 2018 by Larry A.
Went in for an awful stomach ache. Dr. Nguyen said it was an upset stomach and to have more fiber. Except I eat tons of fiber a day and it lasted 11 days. Charged me $80.00 for it. Save your money and put it towards tums. What a joke it was.