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March 2024 by J P.
Terrible experience at this pharmacy drive-up. Came to pickup a prescription for my wife because she's sick. Person immediately says, "are you sure you want this? It's really expensive." Huh? It's for my sick wife. Are you telling me not to buy the prescription for a sick person? Stunned, I asked her if it went through insurance and she said no. So I tried giving her my insurance card and she said I needed a different one for pharmacy. I wasn't aware of this but this was my fault I told her I would come back and I pulled over to call my insurance and they get me to the pharmacy coverage rep. I pull back into the drive-up and the rep said it's probably better just to give my phone to the pharmacy to provide the info they need which when I suggest this to the pharmacist, she gives me the biggest sigh and rolls her eyes at me. But reluctantly took it and spoke with the rep. After getting off the phone, she tells me I need to go to the back of the line. No explanation just go to the back. What? The rep on the phone says, she needs to run it through the system so it could take a few minutes. Ok that makes sense. Just would've been nice to be told that by the pharmacist instead of just go back to the end of the line. There's only a couple cars in line and not a big deal. By the time I get to the window, I give her my card to pay and she's obviously pissed at me (huh? This is all part of your job), takes payment, gives me my prescription without saying a word and off I go. Her attitude just sucked the whole time. I get that you feel like you're busy and you're in a bad attitude cuz you hate your job. I get it. You know what's worse? Trying to keep 3 kids under 8 quiet and behaved in the car for almost an hour waiting to get a prescription for your sick wife.
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April 2023 by Jackie B.
I needed a very important prescription filled, and I spent over an hour on the telephone, trying to get through to the pharmacist at CVS in Northbrook. Nobody ever picked up the telephone. I finally got in my car and I drove up to CVS, there was nobody in line in the store when I arrived I Explain to the pharmacist what had happened and instead of apologizing, she basically told me we are all human, and there are only three of them, they can only do the best they can do. At 2:30 in the afternoon she told me the prescription will be ready in an hour and I am sitting in a parking lot at 4:30 in the afternoon killing time waiting for it to be done. I tried to contact corporate, but I got the same response I did when I tried to call the pharmacy, no answer I could stay on hold forever. Absolutely terrible customer service.
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February 2023 by Kate O.
Amar was super sweet and quick! Thank you for CARING for your customer :) great service
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September 2022 by Betsy M.
The pharmacy staff is always friendly and professional. However, they are severely understaffed! It almost seems cruel the have them killing themselves trying to keep up. They are all running hard every time I am in there day or night. C'mon CVS, you can do better
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June 2022 by Jeff S.
Very slow. Understaffed. Takes longer than most places because Glenview is full of old people.
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June 2022 by Talia S.
Had the absolute worst experience here. Had booked an appointment for covid testing, since it was needed at the time for travel. Which I needed in order to visit my sick grandmother (I had a flight the next evening in order to visit her). Anyhow, I had pulled into the lot maybe a minute or two after the said schedule time for my test. The woman doing the testing had someone else in the hut. The lady exit the hut and returned to her vechicle. So I waited and never received a call or anything. So I had decided to call the pharmacy only for them to say that the ones doing the testing are apart of a third party company and they do not have a way in contacting them. (Which was bizarre considering that they have a whole set up in the store) that says minute clinic. Right after I finished talking with the pharmacist. I received a call stating that I did not show, and had to reschedule. I called the number back only to get one of the most inconsiderate rude woman, throwing out how she seen me come and I went right inside knowing I had to stay in my car. She also stated that she had cancelled the appointment and would have to reschedule for a different day. I explained to her I was leaving out of town to visit my sick grandmother and is there any way she can take me now. She said NO! Not my problem, then presumed to say to me "your people are all like that and are never on time." Not sure what she meant by MY people. I'm not sure (well pretty much don't want to believe) if she was looking at the color of my skin and making assumptions about me, which I presume so. I'm not sure how or why this individual is associated at all with CVS especially if she's making these assumptions about me. Lord only knows how many more people (of color) she has said or done this too. I will not be returning here. Especially the way I was treated. Quite honestly it's pretty disappointing and disgusting that someone like this is representing CVS/Minute Clinic in such a negative light.
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April 2022 by Ann W.
I was in the CVS store on 936 Willow Rd, Northbrook, to pick up an online order on April 18, 2022 around 5:50 pm. The staff at the register (the name on her tag says Stephanie ) was rude, inpatient, and disrespectful. I go to this CVS location at least once a week with usually good experience. This time, however, left me with bad taste as Stephanie was ranting in front of my face, such tirade behavior that I don't understand what was wrong with her. She told me to wait as she was helping another person, and I said that was fine and I could wait. I don't even know what I said that she didn't like. She told me not to mothering her. Another customer told her to come down, and then she started ranting to him. While we said that we need to talk to a manager, she said that she's been the manager for nine years. In order to provide a better customer services, CVS should consider to have a different manager for this store. If the store has security video tape, the management team at the HQ should watch it.
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October 2020 by Jaqueline O.
Don't waste your time just drive a few miles away to highland park this cvs they have had my prescription for 5 hrs still not ready this is rediculous worst cvs ever im still waiting had to show up to cvs
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December 2019 by Víctor Manuel Urbina Beneditt
Nice place and very good prices
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October 2019 by Pat Maloney
Nice clean well staffed store. Problems with extra care deals sent to your card. It takes several tries to use the coupon cvs sent.
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March 2019 by Maria Gomez
This store is clean and stocked nicely compare to other CVSs stores! Cashier was really nice as well
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February 2019 by Donnabelle Golden
Rude pharmacist and rude technicians. I used to work in an extremely bussy pharmacy before where the lines never ends with good and difficult customers and never treated any of my customers in a rude manners. We even have to come twice to pick up my prescription cause they don't know how to find prescriptions both on the computer and on the counter. I will never come back in this pharmacy again.
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July 2018 by Larry A.
Went in for an awful stomach ache. Dr. Nguyen said it was an upset stomach and to have more fiber. Except I eat tons of fiber a day and it lasted 11 days. Charged me $80.00 for it. Save your money and put it towards tums. What a joke it was.
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June 2018 by Joe Sullivan
Preferred pharmacy for those of us on the East side of Northbrook. Better staffed than Walgreens at Waukegan/Shermer.
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May 2018 by Annette B.
Understaffed. It's rare to see someone behind the register when you want to check out.