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August 2025 by Larry Chambers
Fast and friendly
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June 2025 by Ania
They lost documents sent to me on April 30 from Great Britain. I intervened several times. I went to their office 2 times and reported it to customer phone service. The documents reached Northbrook facility on May 2nd and the trace of them was lost.
My package probably is somewhere on a shelf or with a driver in the car. Nobody knows, and they are sorry.
(6/4/25)
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June 2025 by Nv Civik
The automated phone service makes me want to kill myself
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May 2025 by John Townsend
Needed to ship a package. They shipped it.
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May 2025 by Jill Reigle
Large box shipped to Italy on Saturday, arrived on Tuesday! Great service!
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February 2025 by Wasim Sarwar
Too good
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November 2024 by Jonathon Nagle
Garbage customer service. Unwilling to print a label to return a product. He seemed to enjoy making it a pain for me. Suggested I go to a library to print. 6:30pm on 11/19.
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September 2024 by Sandy Silverman
Full service but no self service
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August 2024 by Red Akers
I’m so surprised how FedEx still survived with their terrible way of doing the business. I never had positive experience with them. The most frequent problem I encountered is that their delivery person/ driver lies about the delivery. They didn’t come to deliver but marked in the system that they tried to deliver but no one is at home. Because I know they lie, I always make sure I’m standing by and watching right in front of the window and door whenever I have some important delivery. By doing so, I’m confident to claim they lie and I call back to complain. This doesn’t change anything. They still lie and oftentimes it’s the sender who decides which courier company gonna be used rather than the consumer/ recipient. This is not competency issue, this is business ethics issue. Liars should never deserve to get any business PERIOD.
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February 2024 by Ram Prashanth
I kindly request the manager or who ever is in charge of this location to please provide some basic training, as I just got a call from Ms. Lewis who was very unprofessional. Our package got rerouted to this location as fedex tried to deliver on MLK day and when I said we were closed on MLK day, she said, no fedex didn't close for MLK day. I had to repeat 3 times before she paid attention to listen to what I was saying before yelling at me because our location was closed when the driver tried to deliver a package.
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December 2023 by Tonia Miller
Super helpful staff
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October 2023 by Justin Yao
I live in an apartment building, drivers never bother to call to get signature, the phone number is just there, I even created a Fedex deliver manager instruction, but no, nobody have the time to call, just leave a doortag and run away.
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August 2023 by Bill Morales
Easy in and out!
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August 2023 by Martin Jefferies
Qroadside did a tire tire change
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August 2023 by Julio Pinargote
Excellent attention
