-
January 2024 by Jianfei_Mark
Had my first visit few days ago for a Q7 oil change. Everything went well. Online appointment was easy to make and they text you make sure they are expecting you. Customer area was nice and clean with kids area. Staff were very friendly. Job done in timely manner and very reasonable price. And they gave honest and good recommendations on other services.
-
January 2024 by Adrianna Zelechowski
I contacted Heart Auto frantically after being turned down for service at another local auto shop (North Town Auto Service, Northbrook — stay away from this place).From the moment I spoke with Armando over the phone, I knew my car would be in good hands. The team at HEART Auto truly exceeded any expectations I had. They were friendly, communicative, knowledgeable, AND fair in pricing.Most definitely will be choosing HEART for all future car services.
-
January 2024 by Jason Meyers
Heart Certified Auto Care worked on my cars broken axel. Their staff was very friendly & honest. They didn't try to sell me on fixing anything that wasn't necessary. Their price for the work was the best I found in my area. They completed the work the same day I dropped the car at their location. Additionally they've followed up since competing the work to ensure everything is working. I've never experienced an automotive repair shop following up like that. They've earned my business moving forward for all of our cars. I highly recommend them to everyone
-
January 2024 by Rudy Habib
Staff has a great attitude, very friendly professional and accommodating. unlike other Auto Repair shops, they are very honest and reliable. Will absolutely come back.
-
January 2024 by Mckinley Nussbaum
I needed oil change and wanted it done before snow forecast the next day. I looked online to schedule appointment and they were booked till later in the week. So I called northbrook location and they were able to fit me in same day!!! Everyone I spoke with was friendly and helpful. Thank you so much.
-
January 2024 by Ram4
Took my car for an oil change last week and they mentioned my tires were wearing unevenly. I have over 55,000 miles on them so you could see the uneven wear. Armando gave me numerous quotes on different tires and pointed out that many All-Season tires are actually All-Weather tires. I was not aware there was such a thing. I used to have a set of Snow/Ice tires along with a set of High Performance tires and figured All-Season was in the middle. That little bit of tire education helped make my decision easier. The car handled like new when I left Heart. The staff are all super friendly and knowledgeable. I am will definitely be back.
-
January 2024 by Joop Gross
I recently took my car to HEART Certified Auto Care in Northbrook for a brake issue, and I must say, my experience was nothing short of excellent. The team there was not only professional and honest but also incredibly accommodating. They diagnosed the problem quickly and were transparent about the necessary repairs. What truly stood out to me was their willingness to go the extra mile—providing certain services for free just to ensure my safety and satisfaction. It wasn’t just about fixing my car; they showed genuine care and concern for my situation. The mechanics at HEART Certified Auto Care are knowledgeable and took the time to explain the work in detail, which I greatly appreciated. I left feeling relieved and reassured, knowing that my car was in good hands. This level of customer service and integrity is a rarity, and I wholeheartedly recommend HEART Certified Auto Care - Northbrook to anyone seeking trustworthy and exemplary automotive care.
-
January 2024 by Brandi Davis
These people are wonderful. When your vehicle is having problems it can be stressful, but they really do everything they can to minimize that. Friendly service, great communication, and just that general trust of knowing that they will figure out what is wrong , fix it fast and for a fair price. They are so kind and treated me like family. In my opinion, there is nothing they could do better. My expectations are pretty high after years of working in retail management but they somehow manage to impress me every single time! A++
-
November 2023 by Kevin Righeimer
Needed to get my brakes done and this is the only place I would take my car. Always great quality service. They also get the work done in a fast and efficient manner. I will continue to be a repeat customer with all my car repair needs.
-
November 2023 by Leon Toia
Having owned/operated 24 restaurants in my lifetime, I never imagined saying : “If you call Heart Auto and you’re ironically fortunate enough to unfortunately be put-on-hold, you’ll hear the most sincere message regarding their unwavering commitment to honesty ….. not-to-mention, good ol gratitude.(Great copyI)But. After you understandably finish rolling your poor post Covid eyes, prepare yourself for the most respectful and responsive service you’ll ever receive in the unnerving world of Auto repair!Or, fyi, in spite of the egomaniacally expensive distractions offered by today’s auto dealers in the way of dramatic waiting areas, hip cafes, children’s rooms, virtual theaters and of course, what’s car maintenance without a putting green ….. I’ll be taking my 21 Jeep GC back to Heart for affordable service and applying the savings to my next vacation :)PS. I’m genuinely elated. Not related.Services: Air & cabin filter replacement
-
November 2023 by Arleth Arredondo
Car repairs are never fun, but the team at Heart in Northbrook make it stress free. From the moment I went in, I was greeted by pleasant staff members and they are very clear and helpful with every step along the way. I would recommend this place to anyone looking for a reliable and honest place to get work done on their car.Service: General repairs & maintenance
-
October 2023 by Bill Tassey
The whole shop of Heart is great! I was particularly pleased and served well by Armando, who took his time to speak to me patiently and thoroughly about the problems with my car. He also let me know what I truly needed to have done right away and what could wait. Very honest, and that’s why I’ll be going back on a regular basis.Services: Tires
-
October 2023 by Brandi Best
I have been to this location a few times for various car needs but I most recently needed a new battery. I called and was able to schedule a drop off appointment for the next day (with a ride back home and then to pick my car up when it's done, very convenient!). However when I showed up I was told someone could take care of it very quickly for me, I was in and out in about 25 minutes. I am extremely satisfied with the service proformed and I will always take my cars here in the future!
-
October 2023 by Brian Soifer
We used HEART for repairs on one of our trucks. They were professional and communicative from the start of the process, outlining the repairs needed and ensuring we were aligned before making them. Results were great and faster than expected. Great service.
-
October 2023 by John Tinsley
This shop is terrific. They are honest, timely, friendly and most importantly, provided an accurate estimate and completed the work on time and as they said they would. This experience has been better than any other experience with auto repair I have had on the North Shore.Service: Brakes
