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January 2024 by Brad Kemnitz
Very expensive or was not trustworthy when I wasn’t home and my wife was just there. Charged my wife $500 for changing a pair of springs on garage door just now. A pair of springs on garage door should not costMore than $250 for the pair with labor included. Won’t use orRecommend anymore
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January 2024 by Steven Andrews
I needed to have my 25 YO garage door opener replaced. Price was reasonable and they didn't try to sell me parts that I didn't need. Or start with the most expensive option like another company did to me (twice the price for identical request). If your on the fence have this company provide a free quote. Got the door up and running the same day.
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December 2023 by katherine bukowski
Called for emergency services during a freezing day. Was given a window of time to wait for the technician. No call back and no show after waiting for over 3 hours.
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November 2023 by Matthew Rassi
Twice now (last week and today) I had an appointment set in their 2 hour window and they no showed and no called. How do companies like this stay in business? And they were going to charge $29 to give me a quote for a new door. Another 1/2 day off of work wasted on these guys.
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June 2023 by Kirill Vorobeychik
The dispatcher picked up within a minute and found a technician for that very morning. The time range he gave us held exactly. The technician - Anatolii - called as well and also was precise in his ETA. Upon arrival, he diagnosed the issue within a couple of minutes, had all the supplies already with him (!), gave me a reasonable quote and got the job done in under 40 minutes, all in.Amazing experience!
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April 2023 by Paula
My technician was Roman. He responded to my call in 10 minutes! My garage door was stuck halfway open, and he knew just what to do. Roman was very knowledgeable and polite. He paid attention to detail, and didn’t try to sell me anything more than I needed. He worked quickly and efficiently, and now my garage door is working like brand new. I totally recommend this company for all your garage repair needs.
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February 2023 by Otto Gallagher
If you are looking for a garage door specialist, look no further!! Gabriel is very responsible, knowledgeable, timely, and skilled. He’s is a great communicator and keeps you posted on all facets of hiring a repairman. Plus he’s just a friendly all around nice guy. I highly recommend him for any garage door concerns you have. You won’t be disappointed.
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November 2022 by Joyce N.
I recommend this company! I wasn't sure if they came out to my area because it was not on the service areas. They do go out to surrounding areas. It is truly a family owned company. From the first call, I was spoken to like family, very polite and kind tone. I was surprised when I was told a tech could come out the next day for maintenance! The tech was extremely nice, efficient, not loud, knowledgeable. He told me what was right with the prior door installation. I had mentioned plastic rollers should have been placed but the prior company installed metal rollers and the owner would not return my call. I also pointed out the company installing the door made the bottom weather strip 6" too short and I let these issues go for over a decade. The tech could tell how much it bothered me and gave me a quote on installing the rollers that day. I was shocked how low the price was (compared to other companies that did maintenance) and could be done right now vs having to come back like the other companies I used. He was done with this in less than an hour! Also the price for the weatherstrip was very reasonable and other companies never volunteered to give me a price (that was very reasonable). Had I used this company over a decade ago I would have had all this work done instead of letting it bother me all this time. I very much recommend them. I know that if and when I have an emergency I will be able to count on them to come out.
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November 2022 by Lee J.
I reached out these these guys and agreed on an appointment time. After rearranging my afternoon and waiting for the tech, it was cancelled last time. We rescheduled for the following day at the same timeframe. What they're not telling you is that they will sub-contract out their work to other companies. I was expecting "Illinois garage door repair" but instead got a tech from a random company. What I ended up getting was a quote for $250+ more than what was posted on their website for parts and labor. I even screenshot their prices on their website to and asking for clarification. Nothing..... They were good responding via text until that point. Slimy practice form this business. Be transparent with your prices and be honest about sub-contracting out the work. Don't pigeon hole a consumer into a lose lose situation.
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October 2022 by Stu Pickles
Great job at are house! Our double door garage springs broke. Gabrill was super busy that day and had to re-schedule for next morning and made sure to contact us and communicate this right away. Very professional at the job, clean work, quick, and the job was done right. He explained the reasons for replacing both springs and not one, which made are decision easy.Next time are garage doors break we know who to call.
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October 2022 by adam merel
Great job, very courteous, and arrived on time! Will definitely call again!
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September 2022 by Chandrakant Choxi
Great serviceHighly recommendVery very satisfied!Thanks
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September 2022 by Nicole Ash
If we could give this company less than one star, we would. We called Chicago Metro Garage Doors as they were listed as one of the best garage repair businesses in the annual “Best Pick Reports 2022”. We spoke with Joe and gave him a quick assessment of the problem, and he scheduled a service call for Saturday morning. On Saturday around 10 am, repair tech Gabriel arrived to assess needed repairs. He initially encouraged us to buy a new unit but said he could replace the broken part and get our opener working in about 45 minutes.After an hour, we checked on Gabriel and he said he underestimated the time it would take to do the repair and that he needed 30 more minutes. After 30 more minutes, Gabriel announced he needed to go to Home Depot for a tool.Upon his return from Home Depot, he began to really show signs of struggle with the repair and it became clear to us that he had overestimated his abilities to fix the problem.Three hours after fully disassembling our garage door opener and reinstalling it, Gabriel could not get the garage door to open. Once he realized that fact, he told us he was calling a master tech for advice. We could hear him talking and he was clearly frustrated. We heard the master tech ask him “walk me through why you would change out that part” and then asked him had he checked these other things.Clearly exacerbated, Gabriel hung up and proceeded to check on what he had just been told. He announced he needed more time to get the garage door working. Gabriel started taking down the chains and now they were just hanging all over the place. We tried maintaining our composure as we witnessed this fiasco, hoping for a miracle but the longer it took the ruder Gabriel became.Finally, when we couldn’t take the struggle anymore and asked for a completion time, Gabriel shouted we acted like “(we) didn’t trust him” and that (he) needs us to give (him) space to work” and that “(we) need to leave (him) alone.” We were taken aback that he would attempt to order us out of our own garage. Then, Gabriel said "don't you realize that I am sick can't you see the boogers on my face....I have been sick since I got here." At that point, we realized that we needed this person to leave. We told him to pack up go!Gabriel got on his phone and told someone that he was leaving, packing up while he talked (all captured on our security cameras). He then left a paper with what work he attempted to do with the cost of a new door opener if we wanted to now proceed with a full replacement while leaving our door opener worse than when he arrived. When we read the receipt, it said Illinois Garage Door Repair and not Chicago Metro who we called. So, we don’t know if we were scammed.This was the most horrible experience we have had with a technician of any kind. Not only did we feel threatened by an angry man in our own home, but he may have knowingly brought in Covid or worse threatened us with Covid just to get us to leave him alone in the garage. What professional behaves that way?Fortunately for us, when we contacted O'Brien's Garage Door Repair and explained our crisis, they immediately sent a crew to us the same afternoon. Thomas and his team confirmed that Gabriel really messed up our opener, but they thought it was repairable. Within 45 minutes, they had the garage door functioning again and charged us a fraction of the cost we had been originally quoted by Gabriel. We wished we had called them first but are glad we have their number now! Avoid Chicago Metro and Illinois Garage Door Repair at all costs.
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August 2022 by Kristen Contreras
Gabriel was a lifesaver this evening. Came within 20 minutes, repaired quickly, was super professional. Thank you so much! Saved my life tonight!
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August 2022 by Ashley Keil
Gabriel’s communication regarding his arrival time to repair our garage door was awesome. Very much appreciated with our busy schedule. He completed the repair quickly and did a great job.
