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March 2023 by jimmy ooof
Owner hung up on call
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January 2023 by Patrick Markle
The owner was very helpful and very nice ..but there prices are WAY over price. And I wouldn't recommend selling any jewelry because there prices are not fare compared to alot of other places..bad review DO NOT RECOMMEND..SORRY.. taking advantage of an elderly person was not cool
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May 2022 by R Q.
My fiancé bought my engagement ring from Jacqueline, and to be fair, I absolutely love my ring. He was told the ring was 18K gold and was told he would receive a certificate authenticating the diamond. He paid and left. However, when he went back to pick up the ring with the certificate, he was told by Jacqueline that there is no such certificate for lab diamonds (which isn't true), and that he was never promised a certificate. Also, the ring is clearly stamped 14K not 18K. He said while he was there, Jacqueline continually tried to upsell him, and when we were both there to get my ring fitted, we both experienced the same thing. After they fitted it, they cleaned it, and when they handed it back, one of her staff kept telling me how beautiful it was and it looked SO great - except one of the diamonds was missing! If I hadn't paid attention and pointed it out, who knows what would have happened. Her staff member did apologize, and found the lost diamond in the cleaning machine and placed it back inside my setting, but it goes to show you that they are kind of just paying lip service without actually looking at what it is they are giving you. Jacqueline is a hustler, a good talker, and I get it - it's a business and you gotta do what you gotta do. They are nice enough, but telling people one thing and giving them another is not really acceptable. Pay attention when you're here and make sure you get appropriate documentation PRIOR to payment.
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March 2021 by Zuzana K.
We have followed Olga from her previous jewelry store and it has been a good move. Jacqueline's has a welcoming atmosphere and does not make you feel overwhelmed and intimidated like some other jewelry stores might. The associates are knowledgeable and allow you to browse without being pushy. I have purchased new items here as well as had some pieces repaired. Each time I was highly satisfied. The inventory is not limited to what is seen in the store, I highly recommend talking about what you are looking for and often it can be either made or ordered. Olga has a background in making custom jewelry, so do not hesitate to dream big - if anyone can create your dreamy piece, it is her.
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August 2020 by Reuven Cooperman
Jacqueline helped us with our engagement ring. She was kind, patient, and helpful.
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August 2020 by Bonnie W.
I am having several pieces of jewelry redesigned, and am so impressed with their expertise, professionalism and creativity. Their prices are very competitive, and their quality of work is excellent. All work is done on property. Also love their selection of jewelry at all price ranges. There is no need for me to ever go to another jewelry store.
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December 2019 by Alexis C.
HIGHLY RECOMMEND!! I never write reviews but Jacqueline's is the absolute BEST! After having a nightmare experience at a different jeweler, I took my engagement ring to Jacqueline's and they were able to transform it into my dream ring - in just 2 days! Jacqueline and the rest of the staff are extremely professional, helpful, kind and not pushy AT ALL. Beautiful selection of jewelry at great prices PLUS they are able to order or design anything you could ever want!
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October 2019 by Lauren K.
I am in LOVE with my engagement ring. I wanted something unique and vintage and she gave me just that. I was able to get the ring I wanted and customize the stone. (I posted the before picture and the opal gem I picked) Jacqueline, you brought this ring back to life I couldn't have asked for anything better. Thank you, it's absolutely perfect.
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September 2019 by Jessica C.
My husband took our rings in to get cleaned and dipped in Rhodium! They look absolutely phenomenal! We originally were going back to our jeweler in downtown Chicago, but they were unable to complete this after my husband traveled all the way to Chicago, in Friday traffic, and received no notice of cancellation from them. He found Jacqueline's of Highland Park Jewelers and our experience was absolutely wonderful! They were able to get our rings back to us the same day. Now that we live in Highland Park, we will definitely be back for both future jewelry and cleanings!
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September 2019 by Barb F.
Jaqueline's of Highwood is wonderful! She created a custom engagement ring and wedding band and they are both beautiful. She listens to you and has a wide variety of items in stock as well!!! I have purchased items there for years and have never been disappointed.
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August 2019 by Meghan D.
My fiancé purchased my engagement ring at Jacqueline's and had it custom made, based on a picture he had. Jacqueline's did a fabulous job and nailed all the details. Jacqueline truly made my dream ring! Not only did they hit all the marks with the engagement ring but they also did with our wedding bands! My bands have sentimental meaning to me and, again, were custom made. Jacqueline's took the time to go over the design with me, making sure I understood what was being done every step of the way. Not to mention, they were very fairly priced! We loved the service we received there so much that we also got my fiancé's band from there as well! Each time I stop in there to get my ring checked and cleaned, I am warmly greeted and they know who I am. Thank you! Thank you! Thank you!
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June 2019 by Anna K.
A friendly and trustworthy store with an AMAZING selection! Great place to get a gift and pick up a "little something" for yourself!
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May 2019 by Taylor C.
Disappointed. I went here to purchase a gift for my sister. They had a sale going on "30% OFF EVERYTHING" per their in store advertising. At check out, I mentioned it, and they told me because what I was purchasing what not as expensive as some other items (under $500), the sale does not apply. I pushed a little and just said " oh, really?? This piece of paper on the counter says 30% off everything in store! " The two women there said sorry but no discount will be given. With cash in hand and while they were wrapping my purchase, I actually said you know what that's a little misleading and I'm going to take my business elsewhere. They said okay! And I walked out. I went to another Jeweler just down the street in Northbrook. I spent a little more than I planned but was happy to give the business to a more upstanding jeweler. Super disappointed after having grown up in Northbrook and finally giving them a shot. I would not recommend them, however I do suggest if they intend to offer a sale of 30% off "entire stock", they honor that discount.
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January 2019 by Natalie K.
I was never a "jewelry person" until I walked into Jacqueline's and she wowed me with her recommendations. Everything she showed me was perfect for my lifestyle, facial features and personal style. Take a walk into the store... you won't be disappointed.
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September 2018 by Geoff Levin
Jacqueline is so sweet and accommodating. She is very knowledgeable and makes sure your happy and comfortable with your purchase.
